{"id":2580938,"url":"https://alion.io/job/acquire-operations-director","title":"Operations Director","company":{"id":4418402,"name":"Acquire Intelligence","domain":"acquire.ai","url":"https://alion.io/company/acquire-4","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":15,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Operations","role_family":"Operations","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pasig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":56000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1860},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-20T00:00:00Z","employer_posted_date":"2026-08-20","last_verified_at":"2026-10-15T16:07:23Z","board_verified":true,"closed_at":null,"days_open":56,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":56},"description":"We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!\nAt Acquire Intelligence, our mission is to help business work smarter.\nWe bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.\nOur purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.\nIf you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.\nAdvance Your Career - Join us today and be part of a team where your work makes an impact!\nWHY JOIN THE A-TEAM? Come for a career, stay for the fun!\nHere's what's waiting for you:\nHMO coverage for you and your family\nEpic Yearly Kick-Off Parties with major giveaways (including a car in 2023!)\nRecognition through our Value Awards - we celebrate your wins\nReal career growth with internal promotions\nMeaningful work with talented and supportive teams\nYour future matters:\n900 internal promotions every year\n2,700+ leadership training courses\nExtra rewards along the way:\n14th Month Pay for employees who complete 5 years with us\nGenerous referral incentives of up to ₱42,000 depending on the role\nEnjoy work-life balance:\n12 Vacation Leaves\n12 Sick Leaves\n1 Birthday Leave\nA SNAPSHOT OF YOUR ROLE\nAs Operations Director at Acquire Intelligence, you will take ownership of operational performance and client delivery across multiple programs, working hand in hand with Client Partners to ensure exceptional customer outcomes, operational excellence, and achievement of contractual commitments. This is a hands-on, client-facing leadership role where your commercial awareness, strategic thinking, and deep BPO expertise will directly shape the success of the clients you serve. You are an experienced operations leader who thrives on complexity, builds trusted client relationships, and inspires high-performing teams to deliver their best.\nThe role may require occasional overseas travel to support client relationships, operational reviews, business requirements, and other organizational priorities.\nThis is a day shift position, with occasional flexibility required to support client and business requirements.\nIf you are proactive, intellectually curious, and driven to make a measurable difference, this is the role for you.\nYOUR DAILY RESPONSIBILITIES\nOversee the operational performance and delivery of multiple programs, ensuring consistent achievement of SLAs, quality standards, and contractual commitments\nPartner closely with Client Partners to maintain strong client relationships and align operational delivery with client expectations\nServe as a trusted operational point of contact for clients, demonstrating credibility, professionalism, and a strong customer-first mindset\nAnticipate client needs and emerging risks, shaping service improvements before performance gaps become visible\nLead, coach, and develop operations leaders and teams to build engaged, high-performing organizations\nTake a hands-on approach to resolving complex operational challenges, ensuring timely and effective follow-through\nAnalyze operational and business data to identify trends, root causes, risks, and improvement opportunities\nDrive continuous improvement initiatives, challenging existing processes to deliver better outcomes for clients and the business\nCollaborate with cross-functional teams including Finance, HR, Workforce Management, Quality, and IT to improve program performance\nPrepare and present operational reviews, performance updates, and recommendations to clients and senior stakeholders\nA BIT ABOUT YOU\n10 or more years of progressive experience in BPO, CX, customer operations, or back-office operations, with a strong senior leadership background\nProven track record managing multiple programs, accounts, or lines of business simultaneously in a senior operations leadership capacity\nStrong client-facing experience with excellent communication, presentation, influencing, and stakeholder management skills\nCommercially minded with strong analytical and problem-solving acumen, using data to drive operational performance and business outcomes\nExperienced in leading, coaching, and developing high-performing operations leaders and teams\nWorking knowledge of Accounts Payable, Accounts Receivable, or related financial back-office processes, without requiring a formal accounting background\nCross-functional leadership capability, with the ability to navigate complex business environments and collaborate effectively across multiple functions\nHands-on, proactive, and results-oriented, with a strong bias for action in fast-paced and evolving environments\nFlexible and adaptable, with the ability to manage shifting business demands and travel internationally on occasion\nWHAT WE VALUE\nWe're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:\nCurious and Clever: Smart questions spark smart solutions.\nEntrepreneurial Energy: Think like an owner. Solve like a founder.\nFast with Intent: We move fast and deliver real results.\nLaugh and Learn: We don't take ourselves too seriously, just our results.\nWhat are you waiting for? 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