{"id":2580890,"url":"https://alion.io/job/acquire-operations-manager","title":"Operations Manager","company":{"id":4418402,"name":"Acquire Intelligence","domain":"acquire.ai","url":"https://alion.io/company/acquire-4","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":15,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quezon City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":30000,"period":"year","method":"role_country_seniority_unknown","sample_n":39},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-05T00:00:00Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-15T16:07:23Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!\nOperations Manager\nLevel 6 1800 Building, 13 Orchard Road, Eastwood City Cyberpark, Bagumbayan, Quezon City,\nPhilippines\nReporting to: Sr. Operations Director\nWe’rean award-winning global outsourcer providing contact center and back officeservices on behalf of our global clients. As a Customer Service Team Lead, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.\nA SNAPSHOT OF YOUR ROLE\nEnsure profitability of the program/s by driving the attainment of Client specified KPIs and targets. Monitors the queue to ensure that service metrics are met, as well as monitor sales metrics through proper coaching, consequence management, etc.\n\nUpholds company policies as it relates to the program/s and drives for adherence to such policies.\n\nEnsures that checks on attendance, schedule adherence, and decorum in the workplace are executed for uninterrupted operations and to uphold the Company's standard in professionalism.\n\nCoordinates with Workforce for net staffing requirements and scheduling of agents given leaves, absences, and attrition.\n\nDutifully conducts performance planning/appraisals/ feedback meetings and accomplishesthe necessary performance appraisal forms to assess high potential team members.\n\nEnsures that proper action is taken for non-performing supervisors as well as those with documented infractions against company policies.Provides coaching and mentoring to those who do not meet their metrics.\n\nSpearheads the design and implementation of daily/ weekly/monthly incentive schemes to drive positive performance.\n\nEnsures the objective stack ranking of team members in terms of metrics and /performance to provide solid basis for performance assessment.\n\nProvides opportunities for immediate coaching for associates and team leaders for improved performance.\n\nLiaisons with Top Management and the Client regardingthe program's performance.\n\nAnalyzes the necessary information (Eg.Top and bottom performing agents) and translates this to tangible and relevant data on program performance.\n\nA BIT ABOUT YOU\nAhands-on leader whodemonstratea desire to help by building effective working relationships, driveindividual responsibility, accountability, and contributionto program’ssuccessful performance.\n\nSuperb client relational, leadership, and people-management skills.\nAdaptive to changing work schedules and environment.\n\nOperates with very minimal direction and supervision.\nProven time management and multi-tasking skills.\n\nDetail oriented, analytical, problem-solver, and sound decision maker.\nProject management and presentation skills.\nProfessional communication skills both verbal and written.\n\nAbility to plan, organize, and coordinate initiatives\n\nWHAT SUCCESS LOOKS LIKE\nHigh Team Morale\n\nAchieving and exceeding client Expectations\n\nHigh customer satisfaction.\n\nPerfect Attendance\n\nWHAT WE VALUE\nWe’reproud of our diverse global team, all working in a collaborative environment and happy to share these common values:\nAmbition: Voice and measure your goals.\n\nCollaboration: Brilliant jerks can be brilliant elsewhere.\n\nImpact: Do, get it done, create impact.\n\nJudgement: Make wise judgement calls, putting the team and business at heart.\n\nLeadership: Continuous improvement starts with independent action.\n\nLeverage: Do more with less, master the art of leverage.\n\nPassion: Be positive, bring passion and energy.\n\nTransparency: A transparent team can help each withother.\n\nJoin the A-Team and experience the A-Life!","description_format":"text","description_chars":3747,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T01:54:01Z"}],"visa":[],"liveness":{"score":48,"band":"ok","label":"Likely open","p_open":1,"p_active":0.532,"p_room":0.9,"age_days":10,"expected_fill_days":21,"reasons":["conf:3","stale_co","win:mid","comp:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/acquire-operations-manager","json_url":"https://alion.io/job/acquire-operations-manager.json","meta":{"generated_at":"2026-10-16T00:10:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per 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