{"id":2580936,"url":"https://alion.io/job/acquire-platform-engineer-ai-automation","title":"Platform Engineer - AI Automation","company":{"id":4418402,"name":"Acquire Intelligence","domain":"acquire.ai","url":"https://alion.io/company/acquire-4","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":15,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pasig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentforce","optional":true},{"name":"AI Agents","optional":true},{"name":"Copilot","optional":true},{"name":"Platform Engineering","optional":true}],"status":"live","first_seen_at":"2026-08-26T00:00:00Z","employer_posted_date":"2026-08-26","last_verified_at":"2026-10-15T06:58:48Z","board_verified":true,"closed_at":null,"days_open":50,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":50},"description":"We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!\nMaintain audit trails, control documentation, and platform administration records.\nParticipate in risk assessments, access reviews, and configuration control reviews. Monitoring & Operational Support\nMonitor platform usage, license consumption, configuration health, and adoption metrics.\nTroubleshoot administrative, access, permission, and configuration issues.\nManage queues, routing rules, permission sets, and declarative automation settings.\nCoordinate with Platform Engineers on technical escalations and integration-related issues.\nMaintain operational runbooks, knowledge articles, and administrative support documentation. AI COE Enablement & Cross-Functional Collaboration\nSupport AI governance activities, release planning, and deployment readiness reviews.\nAssist with AI pilot execution and customer rollout programs.\nContribute to AI operational standards, documentation, and training materials.\nPartner with Customer Success, Product, Security, and TechOps teams to support approved AI use cases. Qualifications Required Experience\n3+ years of Salesforce administration experience.\nSalesforce Administrator Certification.\nExperience managing Salesforce security models, profiles, permission sets, sharing rules, and user lifecycle processes.\nExperience supporting enterprise Salesforce deployments and release management activities.\nFamiliarity with Salesforce Flows, declarative automation, and change sets or equivalent deployment processes.\nStrong documentation, governance, troubleshooting, and operational support skills. Preferred Experience\nSalesforce Advanced Administrator Certification.\nSalesforce AI Associate Certification or equivalent AI platform exposure.\nExperience with Salesforce AgentForce, Data Cloud, Einstein, or related AI capabilities.\nExperience in SaaS, Customer Success, Support, Services, or Operations organizations.\nKnowledge of governance, compliance, and platform control frameworks.\nExperience working with offshore or global teams. Success Measures\nStandardized administration and governance processes established for AgentForce.\nSecure and compliant AI platform operations maintained.\nRepeatable administrative procedures enabling faster AI capability deployment.\nHigh quality access management, documentation, release readiness, and operational support.\nSuccessful rollout support for Customer Success AI initiatives, including customer-facing agents, knowledge solutions, and Proactively identify risks, bottlenecks, and performance opportunities.\nParticipate in incident response and root cause analysis activities when required. AI Enablement & Innovation\nSupport implementation of strategic AI use cases including AI Case Summaries, customer-facing AI agents, knowledge management solutions, Customer 360 initiatives, and workflow automation solutions.\nWork closely with Customer Success and AI COE leadership to move approved use cases into production.\nRecommend improvements to platform architecture, deployment processes, monitoring, and automation capabilities. Cross-Functional Collaboration\nPartner with Customer Success, Support, Services, Product, Security, and TechOps teams.\nParticipate in governance reviews, architecture discussions, and implementation planning.\nTranslate business requirements into scalable technical solutions.\nProvide technical guidance and support during pilot and production deployments.\nContribute to platform documentation, knowledge sharing, and operational best practices. Qualifications Required Experience\n3-5+ years of experience in Salesforce platform engineering, architecture, or technical administration.\nExperience deploying and supporting enterprise SaaS platforms.\nExperience working with APIs, integrations, authentication, and system connectivity.\nExperience supporting release management and environment promotion processes.\nStrong troubleshooting and problem-solving skills. Preferred Experience\nSalesforce Platform certifications.\nExperience with AgentForce, Data Cloud, Copilot, Einstein AI, or related AI technologies.\nExperience with enterprise monitoring and observability platforms.\nExposure to knowledge management, conversational AI, or customer-service technologies.\nExperience supporting scalable deployment frameworks and automation solutions. Success Measures\nAI platform availability and reliability.\nDeployment success rate and deployment speed.\nTime required to move approved AI solutions into production.\nReduction in deployment-related incidents and support escalations.\nAdoption and operational readiness of AI solutions.\nQuality of technical documentation and deployment standards.\nContribution to strategic AI outcomes, including case deflection, case summary automation, and platform scalabilit automation capabilities.\nClear administrative ownership of Salesforce AI operations and platform governance.\nJoin the A-Team and experience the A-Life!","description_format":"text","description_chars":5116,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence"],"lifecycle":[{"event":"open","at":"2026-10-15T01:54:01Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.304,"p_room":0.28,"age_days":50,"expected_fill_days":20,"reasons":["conf:3","stale_co","win:tail","crowd:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/acquire-platform-engineer-ai-automation","json_url":"https://alion.io/job/acquire-platform-engineer-ai-automation.json","meta":{"generated_at":"2026-10-15T07:28:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11125,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4418402},"rest":"https://alion.io/mcp/rest/get_company?id=4418402"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Facquire-platform-engineer-ai-automation"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Facquire-platform-engineer-ai-automation"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Facquire-platform-engineer-ai-automation"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/acquire-platform-engineer-ai-automation\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Facquire-platform-engineer-ai-automation"}]}