{"id":2580862,"url":"https://alion.io/job/acquire-quality-compliance-support","title":"Quality & Compliance Support","company":{"id":4418402,"name":"Acquire Intelligence","domain":"acquire.ai","url":"https://alion.io/company/acquire-4","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":15,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pasig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":22000,"period":"year","method":"role_country_seniority_unknown","sample_n":30},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-10-14T00:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T16:07:23Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!\nQUALITY & COMPLIANCE SUPPORT - OPERATIONS\nObjective of Role:\nThe Quality & Compliance Support - Operations is responsible for supporting the organisation’s quality assurance, compliance and self-assurance activities within the RTO environment. The role contributes to the identification, investigation and management of quality issues, operational errors, compliance risks and process gaps, ensuring appropriate corrective actions are identified, documented and followed through.\nThe role supports the maintenance of regulatory and organisational requirements by conducting quality and compliance reviews, maintaining appropriate evidence and records, monitoring corrective actions, and contributing to continuous improvement across operational processes.\nIn addition to its primary quality and compliance responsibilities, the role provides hands-on operational support where required to maintain service delivery and business continuity.\nReporting structure:\nReports to the Compliance Manager, Head of Operations and the Student Experience Senior Team Leader\nDirect Reports: None\nResponsibilities of role\nQuality & Compliance Responsibilities\nConduct regular quality and compliance reviews across relevant operational activities, student records, transactions, processes and documentation.\nIdentify errors, inconsistencies, process gaps, potential non-compliance and areas of operational risk.\nAssess identified issues to determine the nature, significance and potential impact of the finding.\nEscalate material, recurring or potentially significant compliance issues to the appropriate operational leader.\nMaintain accurate records of quality and compliance findings, supporting evidence, actions and outcomes.\nMonitor compliance with RTO policies, procedures, internal controls and applicable regulatory requirements.\nSupport self-assurance activities by reviewing whether operational practices are achieving required quality and compliance outcomes.\nAssist with the identification and documentation of root causes where errors or non-compliance are identified.\nSupport the development and implementation of corrective and preventative actions.\nFollow up outstanding corrective actions and verify that agreed actions have been appropriately completed.\nIdentify recurring issues and trends that may indicate broader process or system weaknesses.\nMaintain audit-ready evidence and documentation in accordance with organisational requirements.\nAudit & Assurance\nParticipate in scheduled internal audits, quality reviews and compliance monitoring activities.\nReview evidence for completeness, accuracy, consistency and compliance with applicable requirements.\nAssist with audit preparation and evidence collation.\nMaintain appropriate audit records, findings and action registers.\nSupport the monitoring and closure of audit findings and corrective actions.\nContribute to regular self-assurance activities and provide relevant findings and observations to operational leadership.\nAssist in validating that corrective actions have addressed the underlying issue rather than only the immediate error.\nOperational Responsibilities\nMonitor operational practices where required to identify potential quality, compliance or service risks.\nWork with operational teams to clarify process requirements and address identified issues.\nAssist with operational investigations where quality, compliance or process concerns have been identified.\nSupport operational leaders with quality-related reporting, reviews and follow-up activities.\nContribute to maintaining consistent service and administrative standards across Student Experience Operations.\nOperational Support\nActively contribute to day-to-day operational activities where business priorities require.\nProvide hands-on support across Student Experience Operations where appropriately trained and capable.\nAssist with frontline operational activities, administration, workflow management or other assigned tasks.\nMaintain required service levels and quality standards while undertaking operational support activities.\nBalance operational support requirements with scheduled quality, compliance and assurance activities.\nContinuous Improvement\nIdentify opportunities to improve processes, controls, documentation and service delivery.\nAnalyse quality and compliance findings to identify recurring themes and systemic issues.\nRecommend practical improvements to reduce errors, strengthen controls and improve operational consistency.\nContribute to the review and development of policies, procedures, process guides and knowledge resources.\nParticipate in continuous improvement initiatives arising from quality reviews, audits, student feedback, operational trends or identified risks.\nSupport the implementation and monitoring of agreed process improvements.\nReporting & Documentation\nPrepare accurate quality, compliance and operational reports as required.\nMaintain quality and compliance registers, action logs and supporting documentation.\nProvide clear summaries of findings, trends, risks and outstanding actions to operational leadership.\nEnsure quality and compliance records are accurate, current and appropriately maintained.\nMaintain confidentiality and appropriate handling of sensitive student and organisational information.\nCross-Functional Support\nWork collaboratively with Student Services, Admissions, Student Resolution, Student Accounts, Service Training and other relevant functions.\nProvide practical guidance to operational teams regarding approved processes and quality requirements.\nPartner with Team Leaders and operational leaders to address identified issues and implement corrective actions.\nSupport cross-functional quality reviews and improvement initiatives.\nPromote consistent application of processes and shared accountability for quality and compliance.\nExperience / Skill Level Required\nExperience in quality assurance, compliance, auditing, RTO operations, student services, education administration or a related operational environment.\nExperience reviewing records, transactions, processes or customer/student interactions against defined requirements.\nUnderstanding of quality assurance, compliance and self-assurance principles within an RTO environment.\nExperience identifying errors, process gaps, risks and potential non-compliance.\nExperience documenting findings and supporting corrective or preventative actions.\nExperience working with reports, data, registers and supporting evidence.\nPrevious experience within the Australian vocational education and training sector is highly desirable.\nKnowledge of the Australian RTO regulatory environment and relevant standards is desirable.\nAptitude & Interpersonal Skills\nStrong attention to detail and accuracy.\nAnalytical and methodical approach to reviewing information and identifying issues.\nAbility to distinguish isolated errors from recurring or systemic issues.\nStrong written and verbal communication skills.\nAbility to communicate findings objectively and professionally.\nSound judgement when assessing risks and determining appropriate escalation.\nStrong organisational and time-management skills.\nAbility to manage competing quality, compliance and operational priorities.\nHigh level of integrity, accountability and confidentiality.\nCollaborative approach with the ability to work constructively with operational teams.\nComfortable providing constructive feedback and challenging processes where appropriate.\nAdaptable and able to work effectively in a changing operational environment.\nSystems Knowledge\nSalesforce or equivalent CRM platforms.\nJobReady or equivalent RTO student management systems.\nMicrosoft Office, particularly Excel, Word and Outlook.\nQuality assurance, compliance and reporting systems.\nDocument and knowledge management platforms.\nInternal registers, workflow and audit-tracking systems.\nAbility to learn and adapt to new systems and technologies.\nKey Performance Measures\nKey Performance Measure\nHow It Will Be Measured\nQuality Reviews\nAssigned quality and compliance reviews completed accurately and within required timeframes\nCompliance Monitoring\nIdentified compliance risks, errors and process gaps accurately documented and appropriately escalated\nAudit & Self-Assurance\nScheduled audits and assurance activities completed in accordance with the approved program\nCorrective Actions\nFindings and corrective actions accurately recorded, monitored and followed through to completion\nAudit Evidence\nRequired evidence and documentation maintained accurately and in an audit-ready state\nReporting\nQuality, compliance and operational reporting completed accurately and within required timeframes\nRisk Identification\nRecurring issues, systemic risks and significant findings identified and escalated appropriately\nOperational Support\nAssigned operational activities completed within agreed service levels and quality standards\nContinuous Improvement\nPractical improvements identified and contributed to through quality and compliance findings\nCompany Values & WHS\n100% compliance with organisational values, policies and WHS requirements\nOperational Flexibility\nThe Quality & Compliance Support - Operations is expected to balance its primary quality and compliance responsibilities with active operational contribution.\nThe role is expected to provide hands-on operational support where required, particularly during periods of increased workload, workforce shortages, changing priorities or business-critical activities. Operational support forms part of the normal responsibilities of the position where the employee has the appropriate capability and training.\nQuality, compliance, regulatory requirements and the integrity of assurance activities must be maintained when undertaking operational responsibilities.\nCompany Values\nThe employee is expected to demonstrate the organisation’s values through integrity, accountability, professionalism, collaboration, respect and a consistent commitment to quality, compliance and positive student outcomes.\nJoin the A-Team and experience the A-Life!","description_format":"text","description_chars":10309,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T01:54:01Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":21,"reasons":["conf:13","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/acquire-quality-compliance-support","json_url":"https://alion.io/job/acquire-quality-compliance-support.json","meta":{"generated_at":"2026-10-16T15:39:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15487,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4418402},"rest":"https://alion.io/mcp/rest/get_company?id=4418402"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Facquire-quality-compliance-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Facquire-quality-compliance-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Facquire-quality-compliance-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/acquire-quality-compliance-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Facquire-quality-compliance-support"}]}