{"id":2580961,"url":"https://alion.io/job/acquire-service-delivery-manager","title":"Service Delivery Manager","company":{"id":4418402,"name":"Acquire Intelligence","domain":"acquire.ai","url":"https://alion.io/company/acquire-4","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":15,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":85000,"max_usd":216000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":989},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2025-12-01T00:00:00Z","employer_posted_date":"2025-12-01","last_verified_at":"2026-10-15T11:52:04Z","board_verified":true,"closed_at":null,"days_open":318,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":318},"description":"We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!\nAt Acquire Intelligence, our mission is to help business work smarter.\nWe bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.\nOur purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.\nIf you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.\nAdvance Your Career - Join us today and be part of a team where your work makes an impact!\nWHY JOIN THE A-TEAM?\nCome for a career, stay for the fun!\nEnjoy a weekly pay run - TGI Thursday’s\nGrow your career - yes, we love to promote internally\nEmployee referral bonus\nDo meaningful work and collaborate with the best\nA SNAPSHOT OF YOUR ROLE\nYour day-to-day activities may include the following:\nResource Management\nCoordinate the activities of each ICT skill group to ensure the timely delivery of project outcomes.\nIdentify resourcing needs to meet project requirements and ensure projects are appropriately staffed. \nSpecify and order all required equipment, including hardware and software, to support efficient project operations.\nManage the delivery, costing, and testing of all equipment, monitoring requirements and addressing any necessary changes.\nCustomer Engagement\nBuild strong relationships with customers and clients to assist in maintaining a positive image for the business and enhancing business growth and development.\nManage client expectations through timely communication, ensuring all requirements are met and relationships remain positive and productive. \nCollaborate with clients to identify and implement service improvement initiatives that enhance overall business performance.\nProject Management\nTranslate project scopes into ICT deliverables and assign components to the appropriate skill groups and staff. \nSupport Account and Project Managers in the successful delivery of ICT services within defined project scopes.\nCommunicate effectively with key stakeholders to address risks that may impact project delivery.\nPeople Management\nOversee the operations of the global ICT On-site Support team, ensuring efficient and effective delivery of all assigned tasks.\nLead, mentor, and develop on-site support staff to maintain high service standards and foster a culture of continuous improvement\nManage escalations and ensure timely resolution of critical incidents or service disruptions\nAs ICT Staff you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy.\nA BIT ABOUT YOU\nStrong organisational and coordination skills, with the ability to manage multiple ICT projects and priorities simultaneously.\nEffective communicator who builds trusted relationships with clients, stakeholders, and technical teams.\nProven track record of taking ownership and applying a proactive, solutions-focused approach to challenges.\nSolid understanding of ICT infrastructure fundamentals, including networking, hardware, operating systems, and end-user computing.\nFamiliarity with cloud and collaboration technologies such as Microsoft 365, Azure, and Teams administration.\nKnowledge of IT service management principles and frameworks (for example, ITIL) and their practical application in service delivery.\nAbility to interpret technical information, assess business impact, and coordinate resources for timely resolution of incidents or project tasks.\nExperience managing or supporting geographically distributed teams, maintaining consistency and alignment across regions.\nCalm and decisive under pressure, with strong prioritisation and problem-solving skills.\nCommitment to continuous improvement, identifying opportunities to enhance processes, service quality, and customer outcomes.\nAdaptable and resilient in dynamic environments where technology and priorities evolve quickly.\nWHAT SUCCESS LOOKS LIKE\nProjects delivered on time, within scope, and to agreed quality standards.\nICT resources effectively coordinated to meet project and service demands.\nStrong, positive relationships maintained with clients and stakeholders.\nOn-site support team operating efficiently with minimal escalations.\nClear communication and collaboration across technical and business teams.\nContinuous improvement initiatives implemented to enhance service quality.\nHigh customer satisfaction and consistent achievement of service targets.\nWHAT WE VALUE\nWe’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:\nCurious and Clever: Smart questions spark smart solutions.\nEntrepreneurial Energy: Think like an owner. Solve like a founder.\nFast with Intent: We move fast and deliver real results.\nLaugh and Learn: We don’t take ourselves too seriously, just our results.\nWhat are you waiting for?\nCome for a career, stay for the fun!\nJoin the A-Team and experience the A-Life!","description_format":"text","description_chars":5270,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T01:54:01Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.151,"p_room":0.28,"age_days":318,"expected_fill_days":24,"reasons":["conf:3","stale_co","win:tail","crowd:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/acquire-service-delivery-manager","json_url":"https://alion.io/job/acquire-service-delivery-manager.json","meta":{"generated_at":"2026-10-15T14:08:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21702,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4418402},"rest":"https://alion.io/mcp/rest/get_company?id=4418402"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Facquire-service-delivery-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Facquire-service-delivery-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Facquire-service-delivery-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/acquire-service-delivery-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Facquire-service-delivery-manager"}]}