{"id":2580959,"url":"https://alion.io/job/acquire-software-uat-support","title":"Software UAT Support","company":{"id":4418402,"name":"Acquire Intelligence","domain":"acquire.ai","url":"https://alion.io/company/acquire-4","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":15,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quezon City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":25000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1820},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-03-27T00:00:00Z","employer_posted_date":"2026-03-27","last_verified_at":"2026-10-15T16:07:23Z","board_verified":true,"closed_at":null,"days_open":202,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":202},"description":"We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!\nPOSITION DESCRIPTION\nPOSITION DETAILS\nJob Title:\nInternal Application Tester & Trainer\nFunctional Unit:\nLocation:\nManila\nReporting To:\nProject Manager/ IT Manager\nState:\nPhilippines\nEmployment Status:\nFull Time\nNo of Direct Reports:\n0\nCOMPANY PURPOSE: To enrich people’s lives by transforming the built environment\nPOSITION SUMMARY APPLICABLE TO THIS ROLE\nThe Internal Application Tester & Trainer will support the rollout and ongoing use of business applications by conducting functional testing, identifying issues, and delivering practical, user-focused training. The role focuses on ensuring applications are fit for purpose and that end-users are confident in using the system through structured training and real-time “how-to” support.\nDETAILS ASSOCIATED WITH KEY RESPONSIBILITIES & WORK STANDARDS\nNo.\nTasks Involved within each key Responsibility\nKPI\nTime Frame\n1\nExecute functional, regression, and usability testing for business applications.\nTest coverage and quality of defects reported.\n2\nDevelop and maintain test cases based on business workflows and user scenarios.\nTest coverage and quality of defects reported.\n3\nIdentify, document, and track defects or issues in a clear and structured manner.\nUser satisfaction with training and support provided.\n4\nWork closely with developers, business analysts, and project teams to validate fixes.\nUser satisfaction with training and support provided.\n5\nEnsure testing adequately covers real-world user behaviour and operational processes.\nUser satisfaction with training and support provided.\n6\nDevelop and deliver user training sessions focused on how to use the application effectively.\nEffectiveness and clarity of training and “how-to” materials.\n7\nCreate clear, user-friendly training materials including user guides, quick reference sheets, and “how-to” documentation.\nEffectiveness and clarity of training and “how-to” materials.\n8\nProvide hands-on support to users during onboarding and post-deployment periods.\nReduction in repeat user issues through improved guidance and documentation.\n9\nRespond to user enquiries via calls or other support channels, walking users through step-by-step “how-to” guidance.\nReduction in repeat user issues through improved guidance and documentation.\n10\nTroubleshoot common user issues and explain functionality in plain, non-technical language.\nReduction in repeat user issues through improved guidance and documentation.\n11\nCapture recurring user questions or issues and feed them back into training materials and system improvements.\nReduction in repeat user issues through improved guidance and documentation.\n12\nAct as a trusted point of contact for application usage support and user adoption.\nReduction in repeat user issues through improved guidance and documentation.\n13\nMeeting Client Requirements: Comply with customer/client requirements imposed on Grosvenor which may apply to performing your work at their site.\n14\nAny other duties as reasonably required by your manager to help fulfil Grosvenor’s Purpose and Values.\nACADEMIC & TRADES QUALIFICATIONS APPLICABLE TO THIS ROLE\nEssential\nDesirable\n2+ years’ experience in application testing, QA, or application support roles.\nDiploma or degree in IT, Business, or a related field (desirable, not mandatory).\nDemonstrated experience providing end-user training or “how-to” support.\nFamiliarity with structured testing methodologies or tools is an advantage.\nWORK EXPERIENCE & SKILLS APPLICABLE TO THIS ROLE\nEssential\nDesirable\nProven experience in application testing and quality assurance.\nStrong experience delivering user training or providing application support.\nAbility to confidently guide users through processes over the phone or in person.\nStrong ability to learn new software quickly and understand business workflows.\nADDITIONAL PERSONAL QUALITIES & BEHAVIOURAL TRAITS APPLICABLE TO THIS ROLE\nEssential\nDesirable\nExcellent written and verbal communication skills.\nPatient, approachable, and customer-focused mindset.\nStrong attention to detail and problem-solving skills.\nWORK HEALTH & SAFETY RESPONSIBILITIES APPLICABLE TO THIS ROLE\nMANAGER\nEMPLOYEE\nProvide, so far as is reasonably practicable, a healthy and safe workplace for workers, contractors and visitors including:\nRegularly monitor the work area.\nActively review work procedures to ensure all work are performed in line with GEG procedures, Golden Rules and in a safe manner.\nActively lead accident/incident investigations for people or areas under your supervision.\nWorking with the employees, subcontractors, and customer to identify hazards, agree on appropriate controls and monitor through to closure in order to ensure these are implemented effectively.\nReinforce to employees and subcontractors the expectation to report all near misses, hazards, and incidents as soon as possible\nProvide adequate instruction, information, supervision, and training for employees to perform their work in a safe manner, including:\nEnsure all new employees are provided with an induction to the work area and duties.\nFacilitate the development of safe work instructions for all techniques, processes, equipment, and machinery as required.\nOrganise for employees to attend safety training courses as required.\nProvide adequate supervision for employees depending on the nature of the tasks and associated roles.\nEnsure work is only allocated to those competent to do complete those works.\nContribute to workplace health and safety by:\nMaintaining a clean and safe workspace.\nAbide by workplace health and safety policies, procedures, and Golden Rules.\nPromptly reporting any safety incidents, hazards or near misses\nFollowing all emergency activities\nProviding feedback in safety consultation\nTaking reasonable care to protect self and others in the workplace from harm\nDIRECTORS / EXECUTIVES / SNR MGR\nEnsure, so far as is reasonably practicable, to:\nContinuously learn and remain up to date with WHS matters, relevant hazards workers are exposed to, and the work being conducted by employees and subcontractors.\nEnsure appropriate resources are available to eliminate or minimise risk.\nEnsure communication processes for WHS information are in place within your area of control.\nEnsure those within your area are complying with GEG processes and WHS legislation.\nMaintain a clean and safe workspace.\nLead safety by example\nEmployee Signature\nDate\nManager Signature\nDate\nLast Reviewed by HR\nJanuary 2026\nGrosvenor’s Purpose, Values & Key Behavioural Indicators\nPURPOSE\nTo enrich people’s lives by transforming the built environment\nVALUES\nKEY BEHAVIOURS\nWe are committed to creating an excellent “team based” working environment of all our employees.\nAccordingly, we expect all our employees to exhibit the following behaviours:\nKey Behaviours\nKey Behaviours Indicators (KBI)\nWe treat each other with respect and dignity\nListen and acknowledge others point of view\nShare information openly\nManages emotions under pressure\nTreats others as you would expect to be treated\nCollaborative - works with others as a team\nWe respect the law and act accordingly\nKnows and follows relevant policies and rules\nIdentifies risks and acts accordingly\nDemonstrates sound judgment and integrity\nWe are fair and honest in our dealings\nUp front and honest with people\nGives credit where credit is due\nActs for the good of the team\nFocus of the issues not the personalities\nWe use the organisation’s property responsibly and in the best interests of the organisation and its reputation\nDemonstrates respect for the work environment\nDemonstrates respect for company property\nDemonstrates respect for company values, standards and policies\nAlways searches for better ways of doing things\nWe are responsible for our actions and accountable for their consequences\nTakes ownership for successes and failures\nLeads by example\nFollows up on commitments that have been made\nEmbraces change\nWilling to accept additional responsibilities\nJoin the A-Team and experience the 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