Sr. Operations Analyst
Confirmed on the employer's own hiring board on Oct 15, 2026. First seen by Alion on Jun 30, 2026. Acquire Intelligence scores B on the Alion truth index.
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Essential Duties
Leverage data to create analyseson Customer data (Health, Risk & other Customer Journey data)whichresultin actionable insights and strategic recommendations for the Customer Success leadership team.
Lead or coordinate small-to-medium cross-functional projects related to Customer Success Operations processes, systems, and enablement.
Develop andmaintainproject plans, timelines, status updates, and action-item tracking for operational initiatives.
Identifyproject risks, blockers, and dependencies, and escalate issues as needed to supporttimelydelivery.
Analyze and evaluate the impact of key business initiatives, and proactively surface insights and areas of opportunity for the business.
Build,maintain, and communicate detailed reporting, dashboards, presentationsand analysis on key business metrics and challenges.
Partner with Customer Success leadership to understand and develop scalable strategies to improve business processes and systems, with a focus on operational excellence, improving team effectiveness and efficiency, and driving key outcomes for customersto achieve retention and health goals.
Develop a deep understanding of how Success Management correlates to Gross Retention across all products and customers.
Collaborate with cross-functional teams across disciplines such as Finance, Sales Operations, and Professional Services.
RequiredQualifications
5+ years ofprofessional experience inan analytics/ business operations / finance / consulting role; prior experience with SaaS a bonus.
Bachelor’s degree in business, information systems, communications, or a related field, or equivalent practical experience.
Experience working with CRM platforms, Gainsight, SharePoint, or similar business systems and collaboration tools.
Experience coordinating or leading cross-functional projects inanoperations, Customer Success, Support, orsystemsenvironment.
Strong written and verbal communication skills, with the ability to translate process changes and system updates into clear guidance for end users.
Some work experience in a similar or related area is preferred
Strong organizational skills and attention to detail, including experiencemaintainingprocess documentation, resource libraries, or operational materials.
Comfort working in a fast-paced environment with evolving priorities and cross-functional dependencies.
Understands and applies analysis tools/techniques, issue resolution skills anddemonstratesstrong knowledge of relevant factors in the industry
Join the A-Team and experience the A-Life!