{"id":1311194,"url":"https://alion.io/job/acres-client-success-manager","title":"Client Success Manager","company":{"id":2488427,"name":"Acres","domain":"acres.com","url":"https://alion.io/company/acres-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Fayetteville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":121000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":236},"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"HubSpot","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-07-07T18:15:17Z","employer_posted_date":"2026-07-07","last_verified_at":"2026-09-26T16:27:33Z","board_verified":true,"closed_at":null,"days_open":81,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":81},"description":"About Acres\nAcres is a leading land intelligence platform analyzing over 150M U.S. land parcels to power faster, smarter decisions for real estate, corporate, agriculture, and finance. Our mission: bring data-driven transparency to America’s largest asset. Learn more atAcres.com.\nWe are dedicated to the growth of our platform and the growth of our people. We're looking for high performers who go about their work with a sense of curiosity, responsibility, and a drive to make things better. We are a primarily onsite team located in beautiful downtown Fayetteville, Arkansas andthis is an onsite position.\n*Note: Applicants must be currently authorized to work in the United States on a full-time basis. Our company does not sponsor employment visas (such as H-1B visas) at this time, nor are we able to accommodate candidates who will require sponsorship in the future.\nWhy Join Acres?\nWorld-class team: we take talent density seriously. We like working with incredibly smart, driven people who are passionate about our platform, our customers, and their own ability to make an impact on the outcomes of our business. This may be the best group of humans you've worked with.\nVelocity and Urgency: we work fast, which means you'll learn a lot, be exposed to many facets of the business, and the role you're being hired for is needed and impactful to the outcomes of our business. You won't be bored.\nCutting Edge Product and Technology: Our platform is state-of-the-art and powerful. We're creating tools that make people smarter, reinventing how you discover, create, and share relevant data. You'll be proud of what you create.\nCompensation and Benefits: to support our hardworking team, in addition to competitive compensation plans, we also offer all full-time regular employees:\nmedical, vision, and dental insurance for employee, spouse, and dependents\n401k plan with 4% employer match\nunlimited Paid Time Off\ngenerous stock options\ncompany-wide bonus\n\nAcres is an equal opportunity employer and recognizes that diverse teams are the strongest teams. We encourage interested individuals of all backgrounds to apply.\nCore Responsibilities\nImplementation, Workflow Integration & Value Optimization\nOwn the complete client journey from day one, leading the end-to-end implementation and onboarding for Midmarket and Enterprise accounts to ensure rapid time-to-value, high initial adoption, and a forward-looking trajectory with clear strategic milestones.\nPartner deeply with client teams post-onboarding to continually optimize their internal workflows, moving beyond basic setup to proactively consult on how they can deeply embed the platform into their daily operations.\n\nRelationship Management & Account Health\nBuild and maintain multi-threaded relationships within assigned accounts, working closely with daily power users while establishing strong rapport with key stakeholders.\nProactively monitor portfolio health, identifying churn risks early and independently executing targeted action plans to get accounts back on track.\nDeliver tailored, data-driven executive updates and impact reports that clearly outline the operational and financial value the client is achieving.\n\nSolution-Oriented Escalation & Product Collaboration\nAct as the primary owner for critical account issues and crises; independently formulate and propose/execute resolutions before seeking leadership alignment, rather than simply surfacing the problem.\nTranslate client feedback, pain points, and feature requests into actionable insights for the product team to help inform the roadmap.\n\nRetention & Growth\nMaintain a high degree of personal ownership over Net Revenue Retention (NRR) targets, viewing portfolio performance and client retention as a direct reflection of your strategic impact.\nManage the renewal pipeline for your portfolio, leading commercial conversations and ensuring predictable net revenue retention.\nActively identify expansion and upsell opportunities based on account usage and evolving client needs, collaborating with Sales to close the deal.\n\nClient Advocacy & Content Support\nIdentify successful user stories within your portfolio and collaborate with marketing to develop case studies, testimonials, and client references.\nHelp create and refine client-facing resources, such as specialized guides, feature walkthroughs, or webinars, to scale client education.\n\nTeam Collaboration & Process Improvement\nContribute to the continuous improvement of internal CS playbooks, onboarding materials, and documentation to help streamline team operations.\nProvide guidance and informal mentorship to Client Success Specialists, sharing best practices on account management and risk mitigation.\n\nKey Competencies\n2-4+ years of experience in B2B SaaS Client Success, Account Management, or a related client-facing role.\nProven experience managing a portfolio of Enterprise accounts with a focus on retention and account growth.\nComfortable navigating commercial conversations, including discussing renewal terms, subscription options, and expansion opportunities.\nStrong professional presence with the ability to confidently present data, product updates, and value metrics to client stakeholders.\nSolid technical aptitude to deeply understand product functionality, troubleshoot workflows, and translate technical concepts for non-technical users.\nAnalytical thinker who can look at usage metrics and account data to tell a compelling story about product value.\nStrong organizational skills with a proven ability to manage multiple complex projects and diverse stakeholders simultaneously to meet strict deadlines.\nAdaptable teammate who thrives in a fast-paced startup environment and is comfortable helping build processes as the company grows\nProficiency with CRM platforms (Salesforce, HubSpot, etc.) and client management tools.\nPreferred Qualifications\nExperiencewith land data, GIS, or real estate tech is a strong plus.\nExperience in a high-growth startup environment is also a plus (or at least a hearty appetite to work in one!)","description_format":"text","description_chars":6050,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Dental insurance","Stock options"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketplaces","Land & Agriculture Property","Scientific & Lab Software"],"lifecycle":[{"event":"open","at":"2026-09-26T16:27:33Z"}],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.292,"p_room":0.28,"age_days":81,"expected_fill_days":15,"reasons":["conf:7","win:tail","crowd:junior"],"computed_at":"2026-09-27T00:18:25Z"},"pay":null,"html_url":"https://alion.io/job/acres-client-success-manager","json_url":"https://alion.io/job/acres-client-success-manager.json","meta":{"generated_at":"2026-09-27T00:18:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":235,"day_limit":5000,"remaining_today":4765,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}