{"id":1714478,"url":"https://alion.io/job/acronaviation-avionics-technical-support-engineer","title":"Avionics Technical Support Engineer","company":{"id":3239135,"name":"Acron Aviation","domain":"acronaviation.com","url":"https://alion.io/company/acronaviation","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":75,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-07T05:47:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":22000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3778},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-08-10T13:59:50Z","employer_posted_date":"2026-08-10","last_verified_at":"2026-10-07T22:06:03Z","board_verified":true,"closed_at":null,"days_open":58,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":58},"description":"About Acron Aviation (Avionics - Aftermarket):\nAcron Aviation designs, engineers, and manufactures certified avionics systems that support safety-critical flight operations across commercial and military aviation. Our avionics portfolio includes surveillance, recorders, displays, and related systems developed in regulated environments and deployed on aircraft worldwide. Through our Aftermarket organization, we support operators, OEMs, and maintenance providers by delivering technical expertise, product support, reliability improvements, and lifecycle sustainment solutions that maximize system availability and customer value. This work requires close collaboration across engineering, operations, quality, and customer support teams to ensure safe, reliable, and effective in-service performance.\nJob Title\nAvionics Technical Support Engineer - Aftermarket\nPosition Summary\nWe are seeking a motivated Technical Support Engineer to provide high-quality technical support for a range of avionics systems, including flight recorders, electronic standby instruments, SATCOM, TCAS, and TAWS. This role is well-suited for candidates with a strong technical foundation and a passion for problem-solving who want to build deeper expertise in aviation technology.\nAs part of the technical support organization, you will assist customers with troubleshooting, maintenance, and operational guidance while collaborating closely with internal teams to resolve issues and improve product performance. The role also emphasizes the use of automation and AI to improve field service outcomes, including faster diagnostics, smarter maintenance workflows, and automated reporting, with a continuous improvement mindset focused on reducing repeat issues and improving uptime, quality, and response time.\nKey Responsibilities\nServe as a primary point of contact for customer technical inquiries, ensuring timely and accurate support\nAssist in troubleshooting and diagnosing issues related to supported avionics products\nUse Salesforce to track, manage, and document customer interactions and support cases\nSupport continuous improvement initiatives related to technical support processes and tools\nParticipate in product reliability reviews and assist in identifying trends in failure modes\nCollaborate with engineering teams on root cause analysis and corrective actions\nContribute to the development of service bulletins and technical documentation\nAssist in creating and delivering customer training related to product installation, maintenance, and repair\nProvide input for proposals, quotations, and product support agreements as required\nTravel internationally to customer sites and other Acron facilities as needed to provide on-site support and product training\nCommunicate clearly and effectively with customers, peers, and leadership, delivering presentations appropriate to technical and non-technical audiences\nRequired Qualifications\nBachelor’s degree in Engineering, Aviation, or a related field, or equivalent technical experience\n2-5 years of experience in technical support, avionics, or a related field preferred\nBasic knowledge of digital electronics and RF systems; familiarity with avionics systems preferred\nStrong analytical and troubleshooting skills\nExcellent verbal and written communication skills and the ability to collaborate across teams\nSelf-starter with a strong work ethic and willingness to learn and grow\nProficiency in Microsoft Office\nProficiency in Salesforce\nExperience using automation and AI tools to streamline workflows and improve operational efficiency\nDemonstrated a continuous improvement mindset, with the ability to evaluate processes and implement more effective ways of working\nAbility to adopt and promote automation and AI tools to improve team speed, quality, and execution\nPreferred Additional Skills\nExperience supporting commercial avionics products in a customer-facing or technical support environment\nFamiliarity with flight recorders, electronic standby instruments, SATCOM, TCAS, TAWS, or related avionics systems\nExperience preparing technical documentation, service bulletins, or customer training materials\nExposure to reliability analysis, root cause investigations, and corrective action processes\nExperience working with airline, OEM, MRO, or aviation customers\nUnderstanding of aviation maintenance practices and operational environments\nAbility to work effectively across global teams and multiple time zones","description_format":"text","description_chars":4465,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-02T18:22:25Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.3,"p_room":0.28,"age_days":57,"expected_fill_days":20,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:junior"],"computed_at":"2026-10-07T05:47:15Z"},"pay":null,"html_url":"https://alion.io/job/acronaviation-avionics-technical-support-engineer","json_url":"https://alion.io/job/acronaviation-avionics-technical-support-engineer.json","meta":{"generated_at":"2026-10-08T00:18:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":231,"day_limit":5000,"remaining_today":4769,"minute_limit":60,"resets_at":"2026-10-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3239135},"rest":"https://alion.io/mcp/rest/get_company?id=3239135"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Facronaviation-avionics-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Facronaviation-avionics-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Facronaviation-avionics-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/acronaviation-avionics-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Facronaviation-avionics-technical-support-engineer"}]}