{"id":1714494,"url":"https://alion.io/job/acronaviation-customer-it-support-desk-agent","title":"Customer IT Support Desk Agent","company":{"id":3239135,"name":"Acron Aviation","domain":"acronaviation.com","url":"https://alion.io/company/acronaviation","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":95,"open_postings":7,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":71,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Whiteley, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":59000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":12},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Bash","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Docker","optional":false},{"name":"JavaScript","optional":false},{"name":"JQuery","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"TCP/IP","optional":false},{"name":"Unix","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-06-23T12:31:15Z","employer_posted_date":"2026-06-23","last_verified_at":"2026-10-20T13:23:47Z","board_verified":true,"closed_at":null,"days_open":119,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":118},"description":"Product Line Overview (Flight Data Intelligence):\nAcron Aviation’s Flight Data Intelligence (FDI) organization provides advanced flight data analytics, safety insights, and operational intelligence solutions to aircraft operators worldwide. Through a combination of aviation expertise, data science, and cloud-based technology, FDI helps customers improve safety, compliance, operational efficiency, and fleet performance. Our teams work closely with airlines, operators, OEMs, and regulators to transform aviation data into actionable intelligence that supports safer skies and better operational outcomes.\nJob Title\nCustomer IT Support Desk Agent - Flight Data Intelligence\nPosition Summary\nAcron Aviation Analytics is seeking a proactive and customer-oriented IT Support Desk Agent to deliver high-quality customer-facing Tier 1 and Tier 2 technical support across our global flight data analysis operations.\nThis role involves managing and administering user profiles, responding to service requests, and ensuring reliable IT performance across web-based flight analysis platforms and enterprise tools, both on-premises and in cloud environments. The ideal candidate combines technical expertise with strong communication and customer service skills to maintain operational excellence in a fast-paced aviation environment while supporting customers in improving aviation safety.\nKey Responsibilities\nServe as the first point of contact for IT-related queries and service requests via phone, email, chat, or ticketing systems\nAdminister user profiles, permissions, and access rights across Windows, UNIX, and Linux environments\nProvide customer-facing technical support for aviation-related applications, flight data systems, and maintenance management tools\nTroubleshoot and resolve issues related to hardware, software, and networks, ensuring minimal disruption to operational teams\nSupport web-based business and operational applications, including secure portals and flight tracking systems\nAssist in basic network troubleshooting and escalate complex connectivity issues as required\nPromote and enforce cybersecurity and data protection standards across aviation IT systems\nRecord incidents, resolutions, and change requests within the IT service management system\nKeep customers informed on the progress of requests through professional and effective communication\nCollaborate with other IT teams to improve processes, reduce downtime, and enhance user satisfaction\nCompile timely, comprehensive, and accurate documentation and reports\nManage multiple priorities while maintaining composure and service quality\nRequired Qualifications\nBachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience\n2-3 years of experience in IT support, helpdesk, or customer-facing technical roles\nProficiency with Windows, UNIX, and Linux operating systems\nExperience supporting web-based applications and enterprise IT environments\nStrong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN technologies\nGood understanding of cybersecurity and data protection principles\nExperience working with databases and SQL\nExperience working within Docker and Kubernetes environments\nExperience supporting cloud-based technologies\nStrong problem-solving ability and customer service mindset\nExcellent verbal and written communication skills\nPreferred Additional Skills\nFamiliarity with scripting languages such as PowerShell, Bash, or Python\nFamiliarity with front-end technologies, including JavaScript, jQuery, HTML, and CSS\nExperience supporting SaaS platforms and cloud-hosted applications\nKnowledge of aviation systems, flight data analytics platforms, or aviation software environments\nWhy Join Acron Aviation\nBe part of a leading aviation technology environment where IT performance directly supports flight safety and operational excellence\nWork with diverse technologies and mission-critical systems supporting global aviation customers\nOpportunities for growth in IT systems administration, cybersecurity, cloud technologies, and 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