{"id":1714500,"url":"https://alion.io/job/acronaviation-in-service-program-manager-ispm","title":"In‑Service Program Manager (ISPM)","company":{"id":3239135,"name":"Acron Aviation","domain":"acronaviation.com","url":"https://alion.io/company/acronaviation","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":95,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":62,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Grand Rapids, United 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profitability reviews (3-5-year outlook, risks, inventory/LTB, investments, roadmap, and strategic recommendations)\nIn-Service Execution & IPT Leadership\nOrganize and lead daily/weekly IPT execution for all projects and monthly In-Service Program Reviews \nIntegrate cross-functional priorities to meet delivery, quality, reliability, and cost commitments\nServe as the single point of accountability for issue resolution and escalation.\nCustomer Management & Voice of the Customer (VOC)\nAct as the primary customer interface for all in-service matters, including performance reviews and escalations\nProactively manage VOC, scorecards, returns, and warranty drivers; translate customer feedback into corrective actions and product roadmap inputs\nCoordinate contractual communications in partnership with Contracts and Sales\nLifecycle & Gate Governance\nAssume ownership post-PRRand ensure in-service readiness (shipping/billing, documentation, training, support)\nLead LRIP execution and prepare FRP Decision Gate content, including APQP readiness, KPI performance, supplier maturity, ECO/ECR impacts, and financial updates\nMaintain discipline in change control, baseline management, and lifecycle documentation\nSustaining Engineering & In-Service Projects\nOwn the sustaining project portfolio (e.g., obsolescence, cost reduction, test improvements, reliability and quality fixes)\nGovern tailored project gates (Kickoff, Baseline, Design Review, TRR, PRR, Closeout)\nEnsure scope, schedule, cost, and benefits realization with documented lessons learned\nQuality, Reliability & Return-to-Green (RTG) Leadership\nLead RTG plans when KPIs fall below target (delivery, escapes, warranty, cost, cash)\nDrive corrective actions across internal functions and suppliers (CARs/SCARs)\nChampion continuous improvement (Lean) and value engineering across the in-service lifecycle\nSunset / End-of-Life (EOL) Management\nLead EOL business case development in partnership with leadership\nCoordinate customer communications, last-time buys (LTB), supplier exits, inventory strategy, and transition to replacement products\nExecute EOL in collaboration with Transition Program Management\nContinuous Improvement and Lean Manufacturing\nLead and support kaizen events to improve upon KPI and process excellence \nApply value stream thinking to reduce lead time, WIP, and variation \nDrive process and documentation simplification \nBasic Qualifications:\nBachelor’s degree in Business, Engineering, Operations, or related field\nProgram/project management experience leading cross-functional teams through execution, production, and sustainment phases\nKnowledge of earned value concepts and/or integrated master scheduling principles\nDemonstrated financial and business acumen with experience driving performance to Sales, EBITDA, and Cash objectives\nExperience interfacing with customers and managing contractual/program communications in partnership with Contracts and Subcontracts\nWorking knowledge of production readiness, manufacturing/operations processes, supply chain execution, and quality systems\nAbility to manage multiple complex priorities, establish execution cadence, and drive timely decisions through KPIs \nMust have experience leveraging Continuous Improvement methodologies to ensure program performance and improve business effectiveness \nPreferred Qualifications:\nExperience in working with SAP/ERP \nStrong understanding of AS9100 and FAA requirements and regulations.\nFormal Continuous Improvement, Lean or Six Sigma training.\nDemonstrated experience implementing process automation and application of AI tools in the manufacturing 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