{"id":2237141,"url":"https://alion.io/job/acronis-it-help-desk-technician","title":"IT Help Desk Technician","company":{"id":54327,"name":"Acronis","domain":"acronis.com","url":"https://alion.io/company/acronis","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bulgaria"],"countries":["BG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":34000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":957},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-25T00:00:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-15T01:24:56Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"Acronis is a global leader in cyber protection, delivering AI-powered protection for productive MSPs in a single, natively integrated platform that unifies operations management, cybersecurity, and data protection. Driven by our mission to protect, manage and automate every workload that businesses and lives depend on, we’ve built the industry’s only all-in-one solution.We are looking for a full-time IT Help Desk Technician to join our team. If you're passionate about technology, solving problems, and providing support, this role is for you!\nPlease note: This role requires working on-site at our Sofia office during the first six months. After that, a hybrid work option will be available for the same location.\nWHAT YOU'LL DO\nTechnical Support: Offering (1st and 2nd level) support to end-users facing issues with hardware, software, networking, and other computer-related technologies.\nTroubleshooting: Diagnosing and resolving technical problems, either remotely or in person, prioritizing and scheduling issues, and documenting solutions using the Service Desk platform. When necessary, problems have to be escalated to the appropriately experienced technician.\nMaintenance: Ensuring the proper functioning of computer systems, conducting regular checks, and performing updates and upgrades as necessary\nCustomer Service: Communicating effectively with customers to understand their problems and provide clear guidance and solutions\nProject Management: Taking responsibility for IT-related projects, managing timelines, and ensuring deliverables meet quality\nConfiguration and Installation: Setting up and configuring new hardware and software, ensuring that systems are ready for use by end users\nOperational Control: Contributing to the operational permanent control framework to ensure compliance with internal and external regulations\nHardware Repairs: Initial diagnostic, working with the Service center to repair or replace failed hardware components\nDocumentation: Developing and updating support procedures and documentation to reflect the company's latest troubleshooting techniques, solutions, and processes.\nAsset management\nOccasional Business trips to fulfill IT dept. needs\nWHAT YOU BRING (EXPERIENCE & QUALIFICATIONS)\n2-3 years of relevant experience in troubleshooting, technical support, and networking issues with proficiency in Windows OS, macOS, remote desktop support tools, and hardware repairs\nSolid understanding of network protocols, security systems, and Microsoft Office 365\nStrong communication, problem-solving, and customer service skills, with the ability to document processes clearly and attention to detail\nAbility to work well in a team environment\nProject management skills to handle IT-related projects\nWorking knowledge of a range of diagnostic utilities\nUpper-intermediate English (written and verbal) \n*Please submit your resume and application in English\nWHO WE ARE\nA Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 21,000 service providers to protect more than 750,000 businesses.\nOur corporate culture centers on innovation, accountability, and impact. We encourage our people to think boldly, challenge conventional approaches, and take ownership of outcomes. As a member of our global “A-Team,” you’ll operate in a high-growth, fast-paced environment where resilience, adaptability, and a commitment to continuous improvement drive success.\nOUR INTERVIEW PRACTICES\nTo ensure a fair and genuine hiring process, candidates are expected to participate in interviews without the use of AI tools, automated prompts, or third-party assistance. Interviews are designed to assess individual skills, experience, and communication style, and we value authentic, real-time interaction.\nUse of AI or external assistance during live interviews may result in disqualification. For roles where AI skills are being evaluated, permitted use of AI tools will be clearly communicated in advance. Candidates may be asked to disable virtual backgrounds or participate in in-person interviews. All employment offers are contingent upon successful completion of applicable criminal, education and identity background checks.\nAcronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.","description_format":"text","description_chars":4784,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Bulgaria","iso":"BG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Custom Software Development","Backup & Disaster Recovery"],"lifecycle":[{"event":"open","at":"2026-10-10T23:58:20Z"}],"visa":[],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.721,"p_room":0.55,"age_days":20,"expected_fill_days":18,"reasons":["conf:4","velocity","win:tail","comp:junior"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/acronis-it-help-desk-technician","json_url":"https://alion.io/job/acronis-it-help-desk-technician.json","meta":{"generated_at":"2026-10-16T04:16:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":998,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54327},"rest":"https://alion.io/mcp/rest/get_company?id=54327"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Facronis-it-help-desk-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Facronis-it-help-desk-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Facronis-it-help-desk-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/acronis-it-help-desk-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Facronis-it-help-desk-technician"}]}