{"id":2237145,"url":"https://alion.io/job/acronis-senior-professional-services-specialist-2","title":"Senior Professional Services Specialist","company":{"id":54327,"name":"Acronis","domain":"acronis.com","url":"https://alion.io/company/acronis","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Colombia","Peru"],"countries":["CO","PE"],"hiring_countries":["CO"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":59000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1466},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Copilot","optional":false},{"name":"Hyper-V","optional":false},{"name":"ITIL","optional":false},{"name":"Linux","optional":false},{"name":"SQL","optional":false},{"name":"VMWare","optional":false},{"name":"Windows Server","optional":false},{"name":"Windsurf","optional":false},{"name":"MS SQL","optional":true}],"status":"live","first_seen_at":"2026-09-10T00:00:00Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-11-05T09:29:47Z","board_verified":true,"closed_at":null,"days_open":56,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":56},"description":"Acronis is a global leader in cyber protection, delivering AI-powered protection for productive MSPs in a single, natively integrated platform that unifies operations management, cybersecurity, and data protection. Driven by our mission to protect, manage and automate every workload that businesses and lives depend on, we’ve built the industry’s only all-in-one solution. We are looking for a Senior Professional Services Specialist to join our mission of protecting the digital world.Acronis offers Professional Services to our Service Providers and corporate users to assist in the design, integration, implementation, and ongoing operation of Acronis’ cybersecurity, RMM, backup, disaster recovery, storage, monitoring, and other data protection solutions. We take pride in delivering high-quality services and deliverables, and we believe that our partners success invariably depends on our ability to provide reliable and complete cyber protection and fast recovery services for virtual, physical, mobile and cloud environments.\nThe Senior Professional Services Specialists acts as the primary technical contact for customers and partners, leading initiatives that improve solution stability, customer satisfaction, and long-term business success. The ideal candidate has strong infrastructure experience, enjoys working directly with customers, and thrives in a fast-paced technical environment.\nWHAT YOU'LL DO\nServe as the primary technical point of contact for customers, providing ongoing guidance, monitoring solution health, and proactively resolving issues in collaboration with internal teams.\n\nProvide Technical Account Management and project delivery services. As well as participate in services pre-sale process.\n\nDevelop and keep updated knowledge bases and hands-on experience with Acronis products and services.\n\nDevelop trusting relationships with customers’ IT / Operations / Support teams at all levels.\n\nUnderstand customer environments to design effective backup and business continuity strategies using Acronis solutions, while advising on product features, roadmap visibility, and planned maintenance. Engage customers in evaluating new product versions and upcoming enhancements.\n\nEscalate and manage the resolution of technical issues that the customer may experience with Acronis support teams, R&D, and data center operations teams.\n\nDevelop internal and customer-facing executive summaries for Acronis, write root cause analysis reports. Gather customer requirements, recommend additional features, configurations, and process changes to meet their needs.\n\nKeep the customer regularly informed about the progress of their support tickets, incidents, and new feature requests.\n\nParticipate in webinars, external events, and industry conferences, collaborating in the development of the Professional Services organization through the management of internal projects.\n\nAssess the designed solution to size infrastructure appropriately and develop detailed implementation plan.\n\nLead or assist in the deployment and configuration of Acronis products for MSP and enterprise environments, according to specific customer requirements.\n\nDeliver technical training sessions and provide tailored documentation and user guides to customer IT teams and end users.\n\nConduct technical audits of deployed solutions, ensuring performance, and security, and recommend optimizations to maximize effectiveness and ROI.\n\nMaintain comprehensive records of deployments and customer interactions, and gather post-deployment feedback to inform product and service improvements.\n\nWHAT YOU BRING\n5+ years of hands-on experience in the configuration and/or operation of complex corporate systems (virtualized infrastructure, ERP, inventories, BSS/OSS, etc.).\n\nAbility to communicate inEnglish and Spanish both verbally and in writing, with at least upper intermediate level.\n\nExperience with the use of AI for productivity, Copilot, Windsurf and other solutions.\n\nExperience in administration / troubleshooting in on-premise virtualized environments (VMware ESX, Microsoft Hyper-V), Windows Server, networks and Linux platforms: bash scripting, networks, firewall, and log analysis\n\nBasic experience in endpoint management and security (EDR) for proactive and reactive protection of end devices using real-time monitoring tools to detect, investigate, and respond to suspicious activities.\n\nBasic knowledge / experience with PgSQL, Microsoft enterprise applications/services(SQL / Hosted Exchange/AD/Office 365), Oracle SQL.\n\nSolid understanding of ITIL Foundation principles; certification is a plus.\n\nExcellent relationship and communication skills, interpersonal relationship building, and presentation to large audiences.\n\nAvailability to travel up to 30% of the time, including international travel.\n\nExperience in designing/administratingMicrosoft Hosted Exchange, Microsoft SQL, Virtuozzo/Citrix/Oraclevirtualized environments is a plus.\n\nSolid understanding and experience with cybersecurity, RMM, backup, disaster recovery. Experience with Acronis Cyber Protect is a major differential.\n\n*Please submit your resume and application in English\nWHO WE ARE\nA Swiss company foundedin Singapore in2003, Acronis offers over twenty years of innovation with 15 offices worldwideandemployees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 21,000 service providers to protectmore than750,000 businesses.\nOur corporate culture centers on innovation, accountability, and impact. We encourage our people to think boldly, challenge conventional approaches, and take ownership of outcomes. As a member of our global “A-Team,”you’lloperatein a high-growth, fast-paced environment where resilience, adaptability, and a commitment to continuous improvement drive success.\nOUR INTERVIEW PRACTICES\nTo ensure a fair and genuine hiring process, candidates are expected toparticipatein interviews without the use of AI tools, automated prompts, or third-partyassistance. Interviews are designed to assess individual skills, experience, and communication style,and we value authentic, real-time interaction.\nUse of AI or externalassistanceduring live interviews may result in disqualification. For roles where AI skills are being evaluated,permitteduse of AI tools will be clearly communicated in advance. Candidates may be asked to disable virtual backgrounds orparticipatein in-person interviews. All employment offers are contingent upon successful completion of applicable criminal,educationand identity background checks\nAcronis is an equalopportunityemployer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protectedveteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.","description_format":"text","description_chars":7009,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Upper-Intermediate (B2)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Colombia","iso":"CO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security","Custom Software Development","Backup & Disaster Recovery"],"lifecycle":[{"event":"open","at":"2026-10-10T23:58:20Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.588,"p_room":0.35,"age_days":56,"expected_fill_days":20,"reasons":["conf:2","velocity","win:tail"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/acronis-senior-professional-services-specialist-2","json_url":"https://alion.io/job/acronis-senior-professional-services-specialist-2.json","meta":{"generated_at":"2026-11-05T13:51:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17884,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54327},"rest":"https://alion.io/mcp/rest/get_company?id=54327"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Facronis-senior-professional-services-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Facronis-senior-professional-services-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Facronis-senior-professional-services-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/acronis-senior-professional-services-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Facronis-senior-professional-services-specialist-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2237145}},{"tool":"search_jobs","arguments":{"company":"acronis.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2237145},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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