{"id":3992941,"url":"https://alion.io/job/acronis-support-specialist-german","title":"Support Specialist - German","company":{"id":54327,"name":"Acronis","domain":"acronis.com","url":"https://alion.io/company/acronis","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bulgaria"],"countries":["BG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-10T00:12:56Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T06:31:41Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Acronis is a global leader in cyber protection, delivering AI-powered protection for productive MSPs in a single, natively integrated platform that unifies operations management, cybersecurity, and data protection. Driven by our mission to protect, manage and automate every workload that businesses and lives depend on, we’ve built the industry’s only all-in-one solution.In this role you will be acting as liaison between the customers and internal Acronis resources. On a daily basis you will be dealing with various software related technical questions, via phone, email and chat, delivering best in class client experience.\nWHAT YOU'LL DO\nProvide technical support, configuration and troubleshooting of software-related inquiries via email, phone and chat for clients\nProvide timely & accurate status updates to customers and relevant internal stakeholders\nTrack customer issues using a ticketing system to ensure quick resolution and proper follow-up and documentation\nEnsure that all relevant communication, documents, and files related to the case are accurately recorded in the support system\nAdvise/educate customers within procedural guidelines to ensure a complete solution to their technical or service questions\nWHAT YOU BRING\nFluent German and English (both verbal and written, Upper Intermediate as minimum)\nAbility to analyze technical issues\nAbility to convey technical information effectively\nExcellent analytical skills\nExceptional customer service approach\nPrior Call Center experience in a customer/technical support setting (preferably in Hosting tech support or Managed Service Provider business)\n*Please submit your resume and application in English\nWHO WE ARE\nA Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 21,000 service providers to protect more than 750,000 businesses.\nOur corporate culture centers on innovation, accountability, and impact. We encourage our people to think boldly, challenge conventional approaches, and take ownership of outcomes. As a member of our global “A-Team,” you’ll operate in a high-growth, fast-paced environment where resilience, adaptability, and a commitment to continuous improvement drive success.\nOUR INTERVIEW PRACTICES\nTo ensure a fair and genuine hiring process, candidates are expected to participate in interviews without the use of AI tools, automated prompts, or third-party assistance. Interviews are designed to assess individual skills, experience, and communication style, and we value authentic, real-time interaction.\nUse of AI or external assistance during live interviews may result in disqualification. For roles where AI skills are being evaluated, permitted use of AI tools will be clearly communicated in advance. Candidates may be asked to disable virtual backgrounds or participate in in-person interviews. All employment offers are contingent upon successful completion of applicable criminal, education and identity background checks.\nAcronis is an equal opportunity employer. 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