{"id":3795277,"url":"https://alion.io/job/act-entertainment-inside-sales-representative","title":"Inside Sales Representative","company":{"id":2789190,"name":"ACT Entertainment","domain":"actentertainment.com","url":"https://alion.io/company/actentertainment","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":53000,"currency":"USD","period":"year","gross":null,"usd_annual":53000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-23T01:13:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-11-12T10:35:37Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"INSIDE SALES REPRESENTATIVE\nJOB DESCRIPTION\nDEPARTMENT: SalesFLSA: Exempt\nREPORTS TO: Inside Sales Vice DirectorLOCATION: Remote\nFor more than 40 years, ACT Entertainment has been at the forefront of the entertainment technology industry. Our innovation has helped shape the future of how the world experiences music, audio, and live sound, and we are just getting started.\nAre you a recent college graduate, or simply someone who gets excited about music, audio, or live sound? As An Inside Sales Representative, you will join a team that is building the next generation of entertainment technology. You will receive hands-on training in our products, our manufacturing processes, and the art of sales, and you will learn directly from experienced professionals who are eager to help you grow.\nThis is more than an entry-level job. It is a launchpad for a career in a dynamic, sustainably growing company with a legacy of innovation.\nPosition Summary:\nThe Inside Sales Representative is responsible for supporting the sales organization through customer service, account support, lead generation, prospecting, and sales development activities. This position is designed to provide hands-on training in our products, customers, markets, and sales processes while helping alleviate administrative and sales-related responsibilities from key account managers and territory sales representatives.\nDuties & Responsibilities:\nSales Support & Account Management\nProvide sales support to Inside Sales team members.\nAssist with customer inquiries, quote preparation, order follow-up, product recommendations, and account maintenance.\nCoordinate with internal departments to ensure customers receive timely and accurate information.\nAssist in managing customer projects, opportunities, and follow-up activities.\nSupport customer retention efforts through proactive communication and relationship building.\nSales Training & Development\nParticipate in structured training programs covering products, manufacturing processes, sales techniques, CRM usage, and customer service best practices.\nDevelop a thorough understanding of the company's product portfolio, manufacturing capabilities, and target markets.\nParticipate in customer meetings, sales calls, trade shows, and industry events to gain real-world sales experience.\nLearn territory management and key account management responsibilities through direct collaboration with experienced sales personnel.\nLead Generation & Prospecting\nResearch and identify prospective customers through industry research, trade shows, referrals, internet research, and other lead-generation activities.\nRe-engage inactive customers and dormant accounts to identify new business opportunities.\nConduct outbound calls, emails, and other outreach activities to generate qualified opportunities.\nQualify inbound and outbound leads and route opportunities to the appropriate salesperson when necessary.\nSchedule meetings and introductions between prospective customers and account managers.\nMaintain an organized pipeline of prospects and opportunities within the CRM system.\nMarket Research & Business Development\nMonitor industry trends, competitor activities, customer needs, and emerging market opportunities.\nAssist with identifying new product opportunities and customer requirements.\nGather and communicate market intelligence to management and cross-functional teams.\nCRM & Administrative Responsibilities\nMaintain accurate and detailed customer records, notes, activities, interactions, and follow-up schedules in the CRM system.\nGenerate reports regarding prospecting activity, lead conversion, pipeline development, and account engagement.\nAssist with CRM data cleanup and ongoing customer database maintenance.\nEnsure all customer interactions and opportunities are properly documented.\nTeam Collaboration\nWork closely with Sales, Customer Service, Marketing, Product Development, and Operations teams.\nCollaborate with fellow sales team members to support company sales goals and customer satisfaction initiatives.\nParticipate in sales meetings, training sessions, and continuous improvement activities.\nOther Responsibilities\nPerform other related duties as assigned.\nSupervisory Responsibilities:\nThis job has no supervisory responsibilities.\nQualifications:\nBachelor's degree in Business, Marketing, Communications, Music Industry, or related field preferred.\nSales, customer service, retail, business development, or related experience preferred.\nStrong desire to build a long-term career in professional sales.\nExcellent verbal, written, and interpersonal communication skills.\nStrong customer service orientation and relationship-building skills.\nSelf-motivated with a willingness to learn and accept coaching.\nStrong organizational and time-management abilities.\nAbility to prioritize multiple projects and responsibilities.\nComfortable making outbound calls and engaging prospective customers.\nProficiency in CRM software, Microsoft Office Suite, and Google Workspace.\nStrong problem-solving and analytical skills.\nAbility to work independently and as part of a team.\nInterest in music, audio, live sound, musical instruments, production, or related industries preferred.\nFamiliarity with cables, audio accessories, stage equipment, or related products.\nExperience using CRM systems and sales outreach tools preferred.\nAbility to work effectively from a home office environment with reliable internet access and the ability to maintain a professional workspace.\nAbility to travel up to 25% (may vary based on business needs and employee development opportunities).\nCOMPANY VALUES:\nDeliver Legendary Service: It’s all about the experience. With every experience, do the little things, as well as the big things, that surprise people. Make every interaction stand out for its helpfulness. Create the “WOW” factor that turns customers into raving fans. This includes both internal and external customers. \nAlways: Demonstrate an unwavering commitment to doing the right thing in every action you take and in every decision you make, especially when no one’s looking. Always tell the truth, no matter the consequences. If you make a mistake, own up to it, apologize, and make it right. \nPractice Blameless Problem-Solving: Demonstratea relentless solution focus, rather than pointing fingers or dwelling on problems. Identify lessons learned and use those lessons to improve ourselves and our processes so we don’t make the same mistake twice. Get smarter with every mistake. Learn from every experience. \nContribute to Profit: We’re in business to deliver value for our customers while making money. We all play a role in building revenue that exceeds our expenses. Look for ways to increase our sales, develop new customers, and control our expenses.\nHonor Commitments: Do what you say you’re going to do, when you say you’re going to do it. This includes being on time for all phone calls, appointments, and meetings. If a commitment can’t be fulfilled, notify others early and agree on a new deliverable to be honored.\nEmbrace Change and Growth: What got us here is not the same as what will get us to the next level. Get outside your comfort zone, rather than stubbornly hanging on to old ways of doing things. Be excited by the possibilities that change and growth bring. Be flexible.\nBe Positive: You have the power to choose your attitude. Choose to be joyful, optimistic, and enthusiastic. See the good in others. Your attitude is contagious. Spread optimism and positive energy.\nKeep Things Fun: While our passion for excellence is real, remember that the world has bigger problems than the daily challenges that make up our work. Stuff happens. Keep perspective. Don’t take things personally or take yourself too seriously. Laugh every day. \nPHYSICAL DEMANDS AND WORK ENVIRONMENT:\nOccasionally required to stand.\nOccasionally required to walk.\nContinually required to sit for long periods.\nContinually required to utilize hand and finger dexterity.\nThe employee must lift and/or move up to 50 pounds.\nSpecific vision abilities required by this job include: close vision; distance vision; color vision; peripheral vision; depth perception and ability to adjust focus.\nThe above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. 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