{"id":3795278,"url":"https://alion.io/job/act-entertainment-software-support-technician-i","title":"Software Support Technician I","company":{"id":2789190,"name":"ACT Entertainment","domain":"actentertainment.com","url":"https://alion.io/company/actentertainment","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":29000,"max":32000,"currency":"GBP","period":"year","gross":null,"usd_annual":43081},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T19:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-09T14:09:36Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Software Support Technician I\nACT ENTERTAINMENT\nJOB DESCRIPTION\nDEPARTMENT: Technical Services STATUS: Full-Time\nREPORTS TO: Technical Support ManagerLOCATION: Acton, U.K.\nDo you love explaining how to get the best out of lighting consoles and enjoy helping others solve technical challenges? We’re looking for a Support Technician to join our Ambersphere team! Ambersphere Solutions, Ltd, a division of ACT Entertainment, is the exclusive UK sales, support, service, and training centre for Ayrton, Astera, MA Lighting, ROXX, MDG and zactrack entertainment lighting products. We are the first point of call for designers, programmers, and rental companies who rely on us for expert advice, training, and support.\nSUMMARY: This position is responsible for delivering training and technical support to our MA Lighting Consoles and also across the wider Ambersphere product portfolio: Ayrton, Astera, MDG, ROXX and zactrack.\nDUTIES AND RESPONSIBILITIES:\nProvides first-line technical support and training on MA Lighting consoles.\nDelivers technical support and troubleshooting across all of our brands, from wireless lighting and moving heads to tracking systems.\nSupports customers both remotely and on-site.\nAssists with product demos, open days, and customer events.\nCollaborates with our service, sales, and marketing teams to share product knowledge and customer feedback.\nMaintain test and demo files as required.\nCollaborate with development teams to beta-test new software.\nCommunicates effectively with customers to provide updates, follow-up on issues, and ensure satisfaction with resolution of support requests.\nContributes to the maintenance of support and education documentation, including knowledgebase files, FAQs, troubleshooting guides, and class curriculum.\nPerform other related duties as assigned by supervisor.\nSUPERVISORY RESPONSIBILITIES:\nThis job has no supervisory responsibilities.\nQUALIFICATIONS:\nFamiliarity with MA consoles (grandMA3/grandMA2) preferred.\nStrong troubleshooting skills and the ability to analyse and diagnose hardware and software issues.\nExcellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely to both technical and non-technical users.\nStrong attention to detail and organizational skills, with the ability to prioritize and manage tasks effectively.\nProficiency in computer technology, and software support tools a plus.\nExperience with computer networking (IP, show networks, system integration) a plus.\nMust have valid U.K. driving license\nPHYSICAL DEMANDS AND WORK ENVIRONMENT:\nFrequently required to stand.\nFrequently required to walk.\nContinually required to utilize hand and finger dexterity.\nContinually required to talk or hear.\nWhile performing the duties of this job, the noise level in the work environment is usually quiet.\nAbility to lift up to 25 kg.\nCOMPANY VALUES:\nDeliver Legendary Service: It’s all about the experience. With every experience, do the little things, as well as the big things, that surprise people. Make every interaction stand out for its helpfulness. Create the “WOW” factor that turns customers into raving fans. This includes both internal and external customers. \nDo the Right Thing, always: Demonstrate an unwavering commitment to doing the right thing in every action you take, and, in every decision, you make, especially when no one’s looking. Always tell the truth, no matter the consequences. If you make a mistake, own up to it, apologize, and make it right. \nPractice Blameless Problem-Solving: Demonstrate a relentless solution focus, rather than pointing fingers or dwelling on problems. Identify lessons learned and use those lessons to improve ourselves and our processes so we don’t make the same mistake twice. Get smarter with every mistake. Learn from every experience. \nContribute to Profit: We’re in business delivering value for our customers while making money. We all play a role in building revenue that exceeds our expenses. Look for ways to increase our sales, develop new customers, and control our expenses.\nHonor Commitments: Do what you say you’re going to do, when you say you’re going to do it. This includes being on time for all phone calls, appointments, and meetings. If a commitment can’t be fulfilled, notify others early and agree on a new deliverable to be honored.\nEmbrace Change and Growth: What got us here is not the same as what will get us to the next level. Get outside your comfort zone, rather than stubbornly hanging on to old ways of doing things. Be excited by the possibilities that change, and growth bring. Be flexible.\nBe Positive: You have the power to choose your attitude. Choose to be joyful, optimistic, and enthusiastic. See the good in others. Your attitude is contagious. Spread optimism and positive energy.\n Keep Things Fun: While our passion for excellence is real, remember that the world has bigger problems than the daily challenges that make up our work. Stuff happens. Keep perspective. Don’t take things personally or take yourself too seriously. Laugh every day. \n\nThe above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions\nMondays to Fridays 8am - 5pm","description_format":"text","description_chars":5587,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-05T09:06:44Z"}],"visa":[],"liveness":{"score":61,"band":"ok","label":"Likely open","p_open":1,"p_active":0.809,"p_room":0.75,"age_days":19,"expected_fill_days":26,"reasons":["conf:2","win:late","comp:junior"],"computed_at":"2026-11-09T06:03:00Z"},"pay":{"stated_usd_annual":43081,"is_top_pay":false},"html_url":"https://alion.io/job/act-entertainment-software-support-technician-i","json_url":"https://alion.io/job/act-entertainment-software-support-technician-i.json","meta":{"generated_at":"2026-11-09T18:23:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2970,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2789190},"rest":"https://alion.io/mcp/rest/get_company?id=2789190"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fact-entertainment-software-support-technician-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fact-entertainment-software-support-technician-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fact-entertainment-software-support-technician-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/act-entertainment-software-support-technician-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fact-entertainment-software-support-technician-i"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3795278}},{"tool":"search_jobs","arguments":{"company":"actentertainment.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3795278},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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