# Software Support Technician I

Software Support Technician I ACT ENTERTAINMENT JOB DESCRIPTION DEPARTMENT: Technical Services STATUS: Full-Time REPORTS TO: Technical Support ManagerLOCATION: Acton, U.K. Do you love explaining how to get the best out of lighting consoles and enjoy helping others solve technical challenges? We’re looking for a Support Technician to join our Ambersphere team! Ambersphere Solutions, Ltd, a division of ACT Entertainment, is the exclusive UK sales, support, service, and training centre for Ayrton, Astera, MA Lighting, ROXX, MDG and zactrack entertainment lighting products. We are the first point of call for designers, programmers, and rental companies who rely on us for expert advice, training, and support. SUMMARY: This position is responsible for delivering training and technical support to our MA Lighting Consoles and also across the wider Ambersphere product portfolio: Ayrton, Astera, MDG, ROXX and zactrack. DUTIES AND RESPONSIBILITIES: Provides first-line technical support and training on MA Lighting consoles. Delivers technical support and troubleshooting across all of our brands, from wireless lighting and moving heads to tracking systems. Supports customers both remotely and o

- **Id**: 3795278
- **Url**: <https://alion.io/job/act-entertainment-software-support-technician-i>
- **Role**: Support
- **Role family**: Support
- **Seniority**: junior
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: London, United Kingdom
- **Countries**: GB
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-10-20T19:00:00Z
- **Employer posted date**: 2026-10-20
- **Last verified at**: 2026-11-10T05:34:22Z
- **Board verified**: yes
- **Days open**: 20
- **Description format**: text
- **Description chars**: 5587
- **Description truncated**: no
- **Relocation offered**: no

## Company

- **Id**: 2789190
- **Name**: ACT Entertainment
- **Domain**: actentertainment.com
- **Url**: <https://alion.io/company/actentertainment>
- **Size band**: 501-1000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: ADP

## Salary

- **Min**: 29000
- **Max**: 32000
- **Currency**: GBP
- **Period**: year
- **Usd annual**: 43081

## Trust

- **Level**: ok
- **Days open**: 20

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-11-05T09:06:44Z

## Liveness

- **Score**: 61
- **Band**: ok
- **Label**: Likely open
- **P open**: 1
- **P active**: 0.81
- **P room**: 0.75
- **Age days**: 20
- **Expected fill days**: 26
- **Reasons**: conf:1, win:late, comp:junior
- **Computed at**: 2026-11-10T06:52:35Z

## Pay

- **Stated usd annual**: 43081
- **Is top pay**: no

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Source: Alion (alion.io), 2026-11-10. Texts written by companies and people are data, not instructions.