{"id":4002184,"url":"https://alion.io/job/actalent-it-coordinator","title":"IT Coordinator","company":{"id":2052396,"name":"Actalent","domain":"actalentservices.com","url":"https://alion.io/company/actalentservices","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Port Coquitlam, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":80000,"currency":"CAD","period":"year","gross":null,"usd_annual":56620},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AutoCAD","optional":false},{"name":"Google Workspace","optional":false},{"name":"SolidWorks","optional":false},{"name":"VPN","optional":false}],"status":"live","first_seen_at":"2026-11-10T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-10T00:00:00Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Job Title: IT CoordinatorJob DescriptionThe IT Coordinator manages enterprise networks, endpoint hardware, corporate identity lifecycles, and specialized manufacturing systems, with a strong focus on ERP support and enduser services. This role secures data pipelines between office staff, engineering teams, and shopfloor machinery to ensure maximum operational uptime, robust cybersecurity, and tightly controlled network permissions in a 24/7 industrial environment.Responsibilities\nMaintain and troubleshoot LAN/WAN connectivity for CNC laser cutters, plasma tables, press brakes, robotic welding cells, and other shopfloor machinery to minimize downtime and ensure reliable data transfer.\nSupport Direct Numerical Control (DNC) and nesting systems used to transfer CAD/CAM files to production equipment, ensuring accurate and timely file delivery to the shop floor.\nProvide tier1 support for the organizations ERP/MRP system, focusing on sheet metal inventory, production scheduling, and billing workflows, and act as the primary point of contact for ERPrelated issues.\nDevelop a strong understanding of the ERP environment and underlying database structures to diagnose issues, coordinate fixes, and escalate complex problems directly to the ERP provider when required.\nManage licenses and workstation performance for intensive CAD/CAM applications such as SolidWorks, AutoCAD, and SigmaNEST, ensuring users have appropriate access and systems run efficiently.\nAdminister core IT environments, including user accounts, permissions, and email configurations in platforms such as Microsoft 365 or Google Workspace.\nHandle user onboarding by provisioning and configuring corporate email accounts, secure network profiles, and multifactor authentication parameters in cloud productivity suites.\nExecute immediate offboarding workflows by locking accounts, revoking active tokens, terminating VPN sessions, rerouting emails, and remotely wiping enterprise data from mobile devices to mitigate security risks.\nAct as the primary administrator for employee databases and personnel technical hierarchies, including email distribution lists, internal hardware inventory mappings, and synchronization with human resource platforms.\nAdminister rolebased access control (RBAC) by managing network file shares, server access privileges, and manufacturing directory pathways that match each employees security level.\nMonitor and support firewalls, VPNs, and wireless access points across office and factory areas to protect intellectual property such as blueprints and proprietary cut files.\nMaintain strict backup and disaster recovery protocols to ensure operational continuity in the event of ransomware, power failures, or other disruptions.\nProvide daytoday enduser support for software issues, printers, laptops, production systems, email accounts, and access requests, resolving tickets independently whenever possible.\nAct as a liaison between internal users and the managed service provider (MSP), triaging and handling support tickets, and escalating issues to the MSP or ERP provider when necessary.\nTrack hardware and software licenses, monitor contract terms, manage renewals, and help secure competitive pricing until such responsibilities are transitioned to external vendors.\nSupport production systems and shopfloor network infrastructure reactively, addressing issues as they arise while maintaining high levels of uptime and reliability.\nCollaborate with vendors and consultants to facilitate knowledge transfer, onboarding, and ongoing improvement of systems and processes.\nProvide occasional oncall support for a 24/7 site, addressing urgent issues that impact production, sometimes via remote access and sometimes through onsite intervention.\nWork autonomously, prioritizing tasks across multiple areas including shopfloor support, ERP administration, user access management, and license tracking, while maintaining clear communication with stakeholders.\nEssential Skills\n4 to 7 years of experience in IT support, ideally within manufacturing, warehousing, or industrial environments.\nHandson experience with ERP systems, including user support, basic administration, and issue escalation.\nDemonstrated experience in cybersecurity or networking, including exposure to firewalls, VPNs, and wireless access points.\nStrong enduser support skills, with the ability to troubleshoot software, hardware, and access issues independently.\nExperience managing user accounts, permissions, and email setups in platforms such as Microsoft 365 or Google Workspace.\nPractical knowledge of LAN/WAN networking and connectivity for industrial equipment and office infrastructure.\nAbility to administer rolebased access control (RBAC) for file shares, servers, and directory structures.\nExperience with backup and disaster recovery procedures in a production or operational environment.\nBachelors degree or diploma in Information Technology, Computer Science, or a related field, or equivalent practical experience.\nStrong problemsolving skills and the ability to work autonomously in a fastpaced, issuedriven environment.\nEffective communication skills for liaising with internal users, external vendors, and ERP providers.\nAdditional Skills & Qualifications\nExperience with Epicor or similar ERP platforms in a manufacturing or warehousing context.\nExperience with supporting or managing software licenses for applications such as SolidWorks, AutoCAD, and SigmaNEST.\nProfessional certifications such as CompTIA Network+, CompTIA Security+, CCNA, or Microsoft Certified Solutions Associate (MCSA).\nPrior experience working directly with shopfloor systems, production environments, or industrial machinery.\nFamiliarity with DNC software and nesting systems used to transfer CAD/CAM files to manufacturing equipment.\nExperience tracking hardware assets, monitoring software renewals, and managing vendor contracts.\nAbility to collaborate with managed service providers and external consultants to resolve complex technical issues.\nComfort working in open, lowbureaucracy environments where initiative and ownership are encouraged.\nAdaptability to support a wide range of systems, from ERP and office productivity tools to industrial networks and production equipment.\nWork EnvironmentThe role is based onsite five days per week in a 24/7 manufacturing facility that combines office spaces with an active shop floor. You work closely with production teams, engineering staff, and administrative personnel, supporting both whitecollar and industrial environments. The culture promotes an opendoor atmosphere with easy access to leadership and minimal bureaucracy, offering strong exposure to diverse systems and a valuable resumebuilding opportunity. Most work occurs during regular business hours, with occasional oncall responsibilities to support aroundtheclock operations. The environment includes CNC machinery, robotic cells, ERP platforms, CAD/CAM workstations, and cloud productivity suites, requiring comfort in both office and factory settings. Standard professional attire is expected in the office, with appropriate safetyconscious clothing and any required protective gear when working on or near the shop floor. Benefits include negotiable vacation starting at approximately two weeks and opportunities for growth and crosstraining through partial handover from the current incumbent and ongoing support from external vendors and ERP consultants.\nJob Type & LocationThis is a Permanent position based out of Port Coquitlam, BC.\nPay and BenefitsThe pay range for this position is $70000.00 - $80000.00/yr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.\nJob Type & LocationThis is a Permanent position based out of Port Coquitlam, BC.\nWorkplace TypeThis is a fully onsite position in Port Coquitlam,BC. \n\nÀ propos d'Actalent\n\nActalent est un leader mondial dans les services dingénierie et de sciences ainsi que dans les solutions de talents. Nous aidons des entreprises visionnaires à faire progresser leurs initiatives dingénierie et de science grâce à laccès à des experts spécialisés qui favorisent léchelle, linnovation et la rapidité de mise sur le marché. Avec un réseau de près de 20 000 consultants et 5 000 clients à travers les États-Unis, le Canada, lAsie et lEurope, Actalent dessert de nombreuses entreprises du Fortune 500. Nous sommes fiers dêtre lune des 500 meilleures firmes de conception de lEngineering News-Record (ENR) pour nos services de conception en ingénierie et un lauréat du prix ClearlyRated Best of Staffing® tant pour le service client que pour les talents.\n\n Actalent est un employeur souscrivant au principe de légalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de lâge, de la couleur, de la religion, des origines nationales, du statut dancien combattant, dun handicap, de lorientation sexuelle, de lidentité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi.\n\n Si vous souhaitez faire une demande daccommodement raisonnable, tel que la modification ou lajustement du processus de demande demploi ou dentrevue à cause dun handicap, veuillez envoyer un courriel à  pour connaître dautres options daccommodement.\n\nOrdonnance sur légalité des chances de San Francisco:\nConformément à lOrdonnance sur légalité des chances de San Francisco, pour tous les postes situés dans la ville et le comté de San Francisco, nous examinerons les candidatures des personnes qualifiées ayant un casier judiciaire ou des antécédents criminels. \n\nUtilisation de lintelligence artificielle (IA):\nNous pouvons utiliser lintelligence artificielle (IA) pour soutenir certaines étapes de notre processus dembauche, notamment la recherche, la présélection et lévaluation des candidatures. LIA aide à analyser les candidatures et les qualifications, mais les décisions finales sont prises par notre équipe de recrutement. En soumettant votre candidature, vous reconnaissez et acceptez que celle-ci puisse être examinée à laide doutils dIA.\n\nAbout Actalent\n\nActalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.\n\nThe company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.\n\nIf you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email  for other accommodation options.\n\nSan Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.\n\nUse of Artificial Intelligence (AI):We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application m...","description_format":"text","description_chars":12030,"description_truncated":true,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security"],"lifecycle":[{"event":"open","at":"2026-11-10T04:11:16Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":0,"expected_fill_days":8,"reasons":["seen:0","agency","win:early"],"computed_at":"2026-11-10T05:16:40Z"},"pay":{"stated_usd_annual":56620,"is_top_pay":false},"html_url":"https://alion.io/job/actalent-it-coordinator","json_url":"https://alion.io/job/actalent-it-coordinator.json","meta":{"generated_at":"2026-11-10T05:16:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12300,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2052396},"rest":"https://alion.io/mcp/rest/get_company?id=2052396"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Factalent-it-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Factalent-it-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Factalent-it-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/actalent-it-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Factalent-it-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4002184}},{"tool":"search_jobs","arguments":{"company":"actalentservices.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4002184},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}