{"id":3641765,"url":"https://alion.io/job/action1-technical-customer-success-manager","title":"Technical Account Manager","company":{"id":669717,"name":"Action1","domain":"action1.com","url":"https://alion.io/company/action1","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":81,"open_postings":4,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-02T21:58:18Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-12T19:51:30Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"As a Technical Account Manager at Action1, you will play a key role in ensuring the technical success and satisfaction of our existing Mid-Market and Enterprise customers. You will work closely with customers to understand how they are using the Action1 platform, assess their current configurations and workflows, and provide expert technical guidance to help them maximize the value of our solution. The ideal candidate is customer-focused, technically skilled, proactive, and results-oriented, with a passion for building strong customer relationships, driving product adoption, and promoting technical best practices.\nKey Responsibilities:\nManage and support existing Action1 customers, primarily across the US region, ensuring a positive technical experience and long-term success.\nConduct technical reviews of customers' Action1 environments to evaluate how they are using the console, identify potential gaps, and recommend improvements.\nGuide customers on best practices for platform configuration, patch management, software deployment, automation, and endpoint security.\nDeliver tailored technical consultations, product walkthroughs, and training sessions to help customers maximize platform capabilities.\nProactively identify opportunities to improve product adoption, operational efficiency, and overall customer satisfaction.\nCollaborate with Customer Success, Sales, Support, and Product teams to address technical challenges, resolve issues, and ensure a seamless customer experience.\nBuild trusted technical relationships with customers, acting as a subject matter expert and strategic advisor throughout their journey with Action1.\nSupport customer retention and expansion by demonstrating the ongoing technical value of the Action1 platform.\nRequirements\nEssential system administration experience, with the ability to assist IT administrators in recognizing Action1 as their preferred patching solution.\n1-3 years of B2B pre-sales experience (preferred but not mandatory).\nStrong understanding of IT administration and security principles.\nAbility to work both independently and collaboratively as part of a team in a fast-paced, dynamic environment.\nGenuine interest in information technology and systems administration, with a passion for staying updated on industry trends.\nBenefits\n Fully remote work, giving you the flexibility you need in the modern world\nA 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