{"id":1988581,"url":"https://alion.io/job/actionet-data-center-operations-desktop-engineer-tier-2-5","title":"Data Center Operations / Desktop Engineer (Tier 2.5)","company":{"id":3882890,"name":"ActioNet","domain":"actionet.com","url":"https://alion.io/company/actionet","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":130000,"max_usd":288000,"period":"year","method":"role_country_seniority_unknown","sample_n":4161},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Microsoft Office","optional":false},{"name":"PowerShell","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false},{"name":"Zscaler","optional":false},{"name":"Agile","optional":true},{"name":"ISO 27001","optional":true},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-07T04:10:06Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-24T22:45:08Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Description\nData Center Operations / Desktop Engineer (Tier 2.5)\nLocation: Washington, D.C./On-site\nClearance Requirement: U.S. Citizenship with eligibility for High Public Trust\nSchedule: 1:30pm - 10:00pm Shift. The shift hours may vary based on operational requirements. Occasional support of alternate shifts may be required to maintain coverage during staffing shortages, PTO, or other operational needs.\nSalary: 65,000-75,000\nActioNet is seeking a Data Center Operations / Desktop Engineer (Tier 2.5) to support data center operations and enterprise desktop environments in Washington, DC. This is a hands-on, operational role requiring strong troubleshooting skills, initiative, and the ability to work independently in a fast-paced, shift-based environment.\nThe engineer will serve as a Tier 2.5 escalation resource for the Tier 2 Deskside Support team, resolving complex endpoint, account, connectivity, application, and operational issues before escalating advanced infrastructure issues to Tier 3 engineering teams. The role will also provide Service Desk and data center operational support as needed to maintain continuous service coverage.\nThe ideal candidate is a go-getter and independent worker who can take ownership of issues, troubleshoot effectively, prioritize competing tasks, and work with minimal supervision. Experience supporting Windows and macOS environments and technologies such as SCCM/MECM, Intune, Azure Virtual Desktop (AVD), Active Directory, Group Policy, Zscaler, ServiceNow, SolarWinds, Microsoft Office, and PowerShell is highly desirable.\nKey Responsibilities\nServe as a Tier 2.5 escalation point for Tier 2 Deskside Support, troubleshooting and resolving issues before escalation to Tier 3.\nProvide Service Desk support as needed, including hardware, software, account, connectivity, access, and user support.\nMonitor data center systems and infrastructure using SolarWinds and other monitoring tools; review alerts, perform health checks, and respond to operational issues.\nPerform routine data center operations, system checks, maintenance support, incident response, and coordination with Tier 3 engineering teams.\nSupport and troubleshoot Windows and macOS endpoints, including hardware, applications, connectivity, software installation, configuration, and patching.\nSupport SCCM/MECM and Microsoft Intune for software deployment, patching, endpoint management, and compliance.\nSupport and troubleshoot Azure Virtual Desktop (AVD) environments.\nPerform vulnerability remediation by identifying failed patches, troubleshooting root causes, applying corrective actions, and validating successful remediation.\nPerform Active Directory and account management, including password resets, access changes, group membership, account modifications, and basic Group Policy troubleshooting.\nTroubleshoot Zscaler connectivity and access issues.\nSupport and troubleshoot Microsoft Office/Microsoft 365 applications.\nUse ServiceNow to manage incidents, service requests, escalations, changes, and operational activities.\nUse PowerShell and other scripting tools to automate routine tasks, reporting, troubleshooting, and operational processes.\nRun and review operational reports to identify recurring issues, trends, and items requiring follow-up.\nParticipate in infrastructure and endpoint deployments, testing, projects, and change management activities.\nDevelop and maintain SOPs, troubleshooting guides, knowledge articles, and operational documentation.\nCollaborate with Service Desk, Deskside Support, Data Center, Desktop, Network, Security, and Tier 3 engineering teams.\nWork an assigned operational shift and provide coverage for other shifts when needed to maintain operational continuity.\nRequired Qualifications\nPublic Trust clearance or ability to obtain and maintain a Public Trust.\nHands-on experience in desktop support, data center operations, Service Desk, or Tier 2/Tier 2.5 technical support.\nStrong troubleshooting and problem-solving skills across hardware, software, operating systems, connectivity, and user access.\nExperience supporting Windows environments; macOS experience preferred.\nExperience with Active Directory, Group Policy, SCCM/MECM, Intune, ServiceNow, and PowerShell.\nAbility to monitor systems, respond to alerts, investigate incidents, and follow established operational procedures.\nAbility to work independently, take ownership of assigned issues, and prioritize tasks with limited supervision.\nStrong communication and documentation skills.\nAbility to work on-site five days per week and support an operational shift schedule with varying hours as required.\nPreferred Certifications\nOne or more of the following certifications is preferred:\nCompTIA A+\nCompTIA Network+\nCompTIA Security+\nMicrosoft Certified: Endpoint Administrator Associate\n Microsoft Certified: Azure Fundamentals (AZ-900)\nITIL 4 Foundation\nHDI Desktop Support Technician\n Microsoft 365 Certified: Endpoint Administrator Associate\nActioNetis a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. With 25+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!\nCore Capabilities:\nAdvanced and Managed IT Services\n\nAgile Software Development\n\nDevSecOps\n\nCybersecurity\n\nHealth IT\n\nC4ISR & SIGINT\n\nData Center Engineering & Operations\n\nEngineering & Installation\n\nWhy ActioNet?\nAt ActioNet, our Passion for Quality is at the heart of everything we do:\nCommitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters.\n\nCommitment to Customers: We are committed to our customers by driving and sustaining Service Delivery Excellence.\n\nCommitment to Community: We are committed to giving back to our community, helping others, and making the world a better place for our next generation.\n\nActioNetis proud to be named a Top Workplacefor the eleventh year in a row (2014 - 2024). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation.\nWhat's in It ForYou?\nAs an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference?\nActioNetis an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\nFull-Time Employees are eligible to participate in our ActioNet’sBenefits Program:\nMedical Insurance\n\nVision Insurance\n\nDental Insurance\n\nLife and AD&D Insurance\n\n401(k) Savings Plan\n\nEducation and Professional Training\n\nFlexible Spending Accounts (FSA)\n\nEmployee Referral and Merit Recognition Programs\n\nEmployee Assistance and Identity Theft Protection\n\nPaid Holidays: 11 per year\n\nPaid Time Off (PTO)\n\nDisability Insurance","description_format":"text","description_chars":7385,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[]},"benefits":["Dental insurance","Health insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Technology","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-07T04:10:06Z"}],"visa":[],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.571,"p_room":0.45,"age_days":17,"expected_fill_days":10,"reasons":["conf:3","velocity","win:tail"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/actionet-data-center-operations-desktop-engineer-tier-2-5","json_url":"https://alion.io/job/actionet-data-center-operations-desktop-engineer-tier-2-5.json","meta":{"generated_at":"2026-10-25T02:00:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3025,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3882890},"rest":"https://alion.io/mcp/rest/get_company?id=3882890"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Factionet-data-center-operations-desktop-engineer-tier-2-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Factionet-data-center-operations-desktop-engineer-tier-2-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Factionet-data-center-operations-desktop-engineer-tier-2-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/actionet-data-center-operations-desktop-engineer-tier-2-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Factionet-data-center-operations-desktop-engineer-tier-2-5"}]}