{"id":1988598,"url":"https://alion.io/job/actionet-desktop-support","title":"Desktop Support","company":{"id":3882890,"name":"ActioNet","domain":"actionet.com","url":"https://alion.io/company/actionet","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rosslyn, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":102000,"max_usd":210000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":371},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Office","optional":false},{"name":"ServiceNow","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false},{"name":"Azure","optional":true},{"name":"Wi-Fi","optional":true}],"status":"live","first_seen_at":"2026-10-07T04:10:06Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-13T07:41:05Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Description\nPosition: Helpdesk Support\nLocation: Rosslyn, VA,\nClearance: Secret\nThe Desktop Support IT professional is responsible for providing advanced technical support and troubleshooting for end-user devices, software, and network connectivity. This role involves resolving complex technical issues, managing escalations, and ensuring the smooth operation of IT systems in both office and field environments. The Desktop Support individual also plays a key role in mentoring junior staff, implementing IT best practices, and supporting the deployment of new technologies. Duties are:\nProvide advanced troubleshooting and resolution for hardware, software, and network issues on desktops, laptops, mobile devices, and peripherals. \nManage escalated technical support tickets and ensure timely resolution in alignment with service level agreements (SLAs). \nInstall, configure, and maintain operating systems, applications, and security updates on end-user devices. \nSupport the deployment, imaging, and setup of new hardware and software across the organization. \nPerform root cause analysis for recurring technical issues and recommend long-term solutions. \nCollaborate with IT teams to support system upgrades, migrations, and rollouts. \nDocument technical processes, solutions, and user guides to improve knowledge sharing and efficiency. \nProvide on-site and remote support for field operations, including troubleshooting connectivity and equipment issues in remote locations. \nMentor and train junior technicians to enhance team capabilities and knowledge. \nEnsure compliance with organizational IT policies, security protocols, and data protection standards. \nProfessional Qualifications/Skills\nBachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience). \n5 years of experience in desktop support, field services, or a related IT role. \n5 years of experience with Windows, macOS, and mobile operating systems, as well as common productivity software (e.g., Microsoft Office 365). \n5 years of experience of networking concepts, including TCP/IP, DNS, VPNs, and wireless connectivity. \n5 years of Experience with IT service management (ITSM) tools, such as ServiceNow or Remedy, for ticket tracking and resolution. \nFamiliarity with imaging tools and deployment technologies, such as SCCM, Intune, or MDT. \nExcellent problem-solving skills and the ability to work independently in high-pressure environments. \nStrong communication and interpersonal skills to effectively interact with end users and team members. \nRelevant certifications, such as CompTIA A+, Network+, or Microsoft Modern Desktop Administrator, are highlydesirable. \nAbility to travel to field locations as needed and provide on-site technical support.\nHDI Desktop Support Technician Certification\nHDI Customer Service Representative Certification\nServiceNow Certified Implementation Specialist - IT Service Management\nCompTIA Network+\nMicrosoft Certified: Azure Fundamentals (AZ-900)\nStrong troubleshooting and problem-solving skills for hardware and software issues.\nFamiliarity with IT service management (ITSM) tools and ticketing systems.\nExcellent communication and customer service skills to interact effectively with end-users. Ability to prioritize tasks and manage time effectively in a fast-paced environment.\nKnowledge of basic networking concepts, including IP addressing and Wi-Fi troubleshooting.\nAbility to lift and transport IT equipment as needed (e.g., desktops, monitors, printers).\nHourly Rate up to $47.00, depending on qualifications, including relevant certifications, education, years of experience, and demonstrated experience supporting Federal Government programs within the field. Candidates with specialized expertise, industry-recognized certifications, and strong Federal contracting experience may be considered at the higher end of the rangeActioNet is a dynamic, award-winning SEI CMMI Level 4 and ISO 20000/ISO 27000 I Certified IT Services Firm that specializes in Enterprise Software Development involving Full Lifecycle Methodology, Project Management, Information Systems Security, Systems Integration and Training. ActioNet is committed to quality exemplified by our continual efforts to enhance how we do business. Our vision is what sets up apart, we help our customers align their IT strategies with their business goals.\nWhy ActioNet?\nIt is simple. We are passionate about the inspirational missions of our customers and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health and well-being of our nation. We have been awarded the Washington Post Top Places to Work for 8 years in the row.\nWhat's in It For You?\nAs an ActioNeter, you get to be part of exceptional team and a corporate culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.\nAre you ready to make a difference?\nActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.","description_format":"text","description_chars":5331,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Technology","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-07T04:10:06Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":6,"expected_fill_days":28,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/actionet-desktop-support","json_url":"https://alion.io/job/actionet-desktop-support.json","meta":{"generated_at":"2026-10-13T08:45:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13031,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3882890},"rest":"https://alion.io/mcp/rest/get_company?id=3882890"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Factionet-desktop-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Factionet-desktop-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Factionet-desktop-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/actionet-desktop-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Factionet-desktop-support"}]}