{"id":1988599,"url":"https://alion.io/job/actionet-desktop-technician","title":"Desktop Technician","company":{"id":3882890,"name":"ActioNet","domain":"actionet.com","url":"https://alion.io/company/actionet","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rosslyn, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":118000,"currency":"USD","period":"year","gross":null,"usd_annual":118000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Office","optional":false},{"name":"ServiceNow","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-07T04:10:06Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-12T12:09:37Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Description\nPosition: Desktop Technician (Mid-Level)\nLocation: Rosslyn, VA,\nClearance: Secret\nDesktop Technician - Mid Level\nThe Desktop Technician provides technical support for end-user computing devices, including desktops, laptops, and peripherals. This role is responsible for troubleshooting hardware and software issues, performing installations and upgrades, and ensuring systems operate efficiently. The Desktop Technician requires strong customer service skills, attention to detail, and the ability to work in a fast-paced environment to resolve technical problems promptly. Duties include:\nProvide technical support for desktops, laptops, and peripheral devices, including printers and scanners. \nDiagnose and resolve hardware and software issues for end-users. \nInstall, configure, and maintain operating systems, applications, and security updates. \nPerform routine maintenance and upgrades to ensure optimal system performance. \nRespond to service requests and incidents through ticketing systems, ensuring timely resolution. \nAssist with onboarding and offboarding processes, including device setup and data migration. \nMaintain inventory of IT equipment and track asset assignments. \nCollaborate with other IT teams to address network connectivity and system integration issues. \nDocument troubleshooting steps and resolutions for knowledge base updates. \nProvide training and guidance to end-users on basic IT practices and tools. \nProfessional Qualifications/Skills\nAssociate degree in Information Technology, Computer Science, or related field (or equivalent experience). \nCompTIA A+ certification or equivalent technical certification preferred. \n3 years of experience with Windows and macOS operating systems, as well as common productivity software (e.g., Microsoft Office Suite). \n3 years of experience with Active Directory for user account management and permissions.\nHDI Desktop Support Technician Certification\nHDI Customer Service Representative Certification\nServiceNow Certified Implementation Specialist - IT Service Management\nCompTIA Network+\nMicrosoft Certified: Azure Fundamentals (AZ-900)\nStrong troubleshooting and problem-solving skills for hardware and software issues. \nFamiliarity with IT service management (ITSM) tools and ticketing systems. \nExcellent communication and customer service skills to interact effectively with end-users. Ability to prioritize tasks and manage time effectively in a fast-paced environment. \nKnowledge of basic networking concepts, including IP addressing and Wi-Fi troubleshooting. \nAbility to lift and transport IT equipment as needed (e.g., desktops, monitors, printers).\nSalary range for this position is up to $118,000, depending on qualifications, including relevant certifications, education, years of experience, and demonstrated experience supporting Federal Government programs within the field. Candidates with specialized expertise, industry-recognized certifications, and strong Federal contracting experience may be considered at the higher end of the range.ActioNet is a dynamic, award-winning SEI CMMI Level 4 and ISO 20000/ISO 27000 I Certified IT Services Firm that specializes in Enterprise Software Development involving Full Lifecycle Methodology, Project Management, Information Systems Security, Systems Integration and Training. ActioNet is committed to quality exemplified by our continual efforts to enhance how we do business. Our vision is what sets up apart, we help our customers align their IT strategies with their business goals.\nWhy ActioNet?\nIt is simple. We are passionate about the inspirational missions of our customers and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health and well-being of our nation. We have been awarded the Washington Post Top Places to Work for 8 years in the row.\nWhat's in It For You?\nAs an ActioNeter, you get to be part of exceptional team and a corporate culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.\nAre you ready to make a difference?\nActioNet is an equal opportunity employer and value diversity at our company. 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