{"id":1988567,"url":"https://alion.io/job/actionet-enterprise-operations-manager","title":"Enterprise Operations Manager","company":{"id":3882890,"name":"ActioNet","domain":"actionet.com","url":"https://alion.io/company/actionet","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ISO 27001","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-07T04:10:06Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-14T12:41:07Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Description\nActioNet has an opportunity for anEnterprise Operations Managerrequiring a Public Trust clearance inthe Washington,D.C.,metro area.Hybrid work is available. In this role, you will ensure cohesiveness between all Tiers and manage the day-to-day operations of services, including incident, service requests, and end-user support.You will be the first point of contact for troubleshooting hardware/software, computer systems (PC and Mac), and printer problems. You will train and mentorstaff responsible for phone and in-person support to users in e-mail, directories, computer operating systems, and desktop applications for all types of computer systems and applications. The right candidate will work well with a team, always exhibit excellent customer service skills, and be self-motivated, seeking ways to improve the environment.\nDuties and Responsibilities:\nDemonstrate expert-level knowledge of industry-accepted standards and best practices related to Project Management, SDLC, and HDI.\nGuide, direct, and develop an ITSM/ITIL maturity plan throughout the contract's lifecycle.\nResponsible for the overall synergies, coordination, and collaborations of all tiers \nIdentify areas of improvement and develop and deploy ITSM/ITIL improvements.\nFacilitate key customer meetings to understand project statuses, risks, issues, and resource requirements.\nBe the primaryPOC of operational escalations, determine root causes, and develop corrective action plans,ensuring they are worked to completion.\nEnsure KPIs, SLAs, and communication expectations are met across the program \nAbility to work proactively and independently while handling multiple assignments.\nPlan, initiate,and manage information technology (IT) projects. Lead and guide the work of technical staff. Serve as liaison between business and technical aspects of projects.\nBasic Qualifications(required):\nTen (10) years managing and leading successful and consecutive commensurate experience managing 24/7/365 customersupport center or enterprise service deskof 50 plus staff.\nSignificant experience supporting financial/regulatory agencies (e.g.,Federal Reserve Board (FRB), the Federal Deposit Insurance Corp. (FDIC), and the Securities and Exchange Commission (SEC), Office of the Comptroller of the Currency (OCC))\nProject Management Institute (PMI) Project Management Professional certification\nITIL 3 or 4 certification\nStrong technical background in the areas of IT infrastructure, network engineering, systems administration, call center, Desk-side Support, systems security, and software applications\nWorks well within a team and understands the importance of quality customer service.\nPreferredQualifications:\nBachelor’s degree in computer science/information systems\nITIL 4 Certification \nHelp Desk Institute (HDI) Certification - Support Center Manager\nServiceNow certification\nActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. With 25+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!\nCore Capabilities:\nAdvanced and Managed IT Services\nAgile Software Development\nDevSecOps\nCybersecurity\nHealth IT\nC4ISR & SIGINT\nData Center Engineering & Operations\nEngineering & Installation\nWhy ActioNet?\nAt ActioNet, our Passion for Quality is at the heart of everything we do:\nCommitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters.\nCommitment to Customers: We are committed to our customers by driving and sustaining Service Delivery Excellence.\nCommitment to Community: We are committed to giving back to our community, helping others, and making the world a better place for our next generation.\nActioNet is proud to be named a Top Workplacefor the eleventh year in a row (2014 - 2024). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation.\nWhat's in It ForYou?\nAs an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference?\nActioNet is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\nFull-Time Employees are eligible to participate in our ActioNet’sBenefits Program:\nMedical Insurance\nVision Insurance\nDental Insurance\nLife and AD&D Insurance\n401(k) Savings Plan\nEducation and Professional Training\nFlexible Spending Accounts (FSA)\nEmployee Referral and Merit Recognition Programs\nEmployee Assistance and Identity Theft Protection\nPaid Holidays: 11 per year\nPaid Time Off (PTO)\nDisability Insurance\nActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis ofrace, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\n********Direct Applicants, only.No Agencies, No third-party recruiters, please********","description_format":"text","description_chars":5587,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":true,"languages":[]},"benefits":["Dental insurance","Health insurance","Hybrid work","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-07T04:10:06Z"}],"visa":[],"liveness":{"score":83,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.875,"p_room":0.945,"age_days":7,"expected_fill_days":19,"reasons":["conf:3","velocity","win:mid"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/actionet-enterprise-operations-manager","json_url":"https://alion.io/job/actionet-enterprise-operations-manager.json","meta":{"generated_at":"2026-10-14T15:51:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20080,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3882890},"rest":"https://alion.io/mcp/rest/get_company?id=3882890"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Factionet-enterprise-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Factionet-enterprise-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Factionet-enterprise-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/actionet-enterprise-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Factionet-enterprise-operations-manager"}]}