{"id":2469393,"url":"https://alion.io/job/actionet-help-desk-support-technical-support-specialist","title":"Help Desk Support (Technical Support Specialist)","company":{"id":3882890,"name":"ActioNet","domain":"actionet.com","url":"https://alion.io/company/actionet","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Newport, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":67000,"max_usd":174000,"period":"year","method":"role_country_seniority_unknown","sample_n":1646},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Service Desk","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-13T19:32:44Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T16:15:33Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Description\nActioNet has aan immediate opportunity for aTechnical Support Specialistin Newport, RI. This position will require a Top-Secret Clearance. We will sponsor for the ideal Candidate.\nIMMEDIATE NEED in Newport, RI\nPrimary Responsibilities:\nProvide technical support to customers who need assistance utilizing client-level hardware and software in accordance with established or approved organizational process components.\nFollow Master Incident Management Plan.\nProvide tiered-level customer support by coordinating software, hardware, network, and security issue resolution.\nInstall, configure, troubleshoot, maintain, and train customers on technical systems.\nRequired Job Experience:\nProvide Tier 1 support through multiple omni-channels and in-person for incidents and requests.\nOpen, transfer, and close tickets within the Service Level Agreement (SLA).\nAdminister Windows networks, VDI architecture, and IOS platforms.\nCommunicate effectively with customers and peers.\nProvide first-class information technology service, promoting a positive image, delivering results, and meeting key performance indicators.\nAct as a knowledge expert and functional team member, understanding customer needs and business processes to provide specialized support.\nLift computers, printers, and hardware devices.\nSupport hours are 0700-1700 Monday through Friday.\nTechnical Skills:\nProficient with operating systems, application software, network infrastructure, network protocols, and Information Technology Infrastructure Library (ITIL) standards.\nUse automated tools for remote access, problem identification, trend analysis, and resolution.\nTroubleshoot, recover, adjust, modify, and improve IT systems.\nStrong oral and written communication skills, including functional, business rule, standard operating procedures, user, and policy documentation.\nKnowledge of information security principles for computers, networks, software, and operating systems.\nDiagnose and resolve customer-reported system incidents, problems, and events.\nInstall and configure hardware, software, and peripheral equipment.\nAdminister accounts, network rights, and access to systems and equipment.\nMonitor and report computer system performance.\nKnowledge of cybersecurity principles, cyber threats, and vulnerabilities.\nFamiliarity with Service Desk best practices.\nExperience with Cloud computing service models including Software as a Service (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS) in private, public, and hybrid environments.\nDegree (Required or certifications below can be substituted in lieu of):\nBS degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET accredited or CAE designated institution.\nCertification (Preferred one of the following in lieu of Required Degree):\nCompTIA A+\nCompTIA Network+\nCertified Network Defender (CND)\nCompTIA Security+\nGIAC Foundational Cybersecurity Technologies (GFACT)\nActioNet is an equal opportunity employer and value diversity at our company. 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