{"id":1988585,"url":"https://alion.io/job/actionet-junior-service-desk-technician","title":"Junior Service Desk Technician","company":{"id":3882890,"name":"ActioNet","domain":"actionet.com","url":"https://alion.io/company/actionet","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":67000,"max_usd":128000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":608},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"Microsoft Office","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Zscaler","optional":false},{"name":"Agile","optional":true},{"name":"ISO 27001","optional":true},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-07T04:10:06Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-30T13:31:40Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Description\nLocation: Washington, D.C.\nClearance Requirement: U.S. Citizenship with eligibility for High Public Trust\nRate: $20-24 an hour\nClient: U.S. Department of the Treasury - Departmental Offices\nLocation: Washington, DC (On-site/Hybrid depending on contract requirements)\nClearance: Ability to pass a federal background investigation\nEmployment Type: Full-time, Contractor\nPosition Summary\nWe are seeking a motivated Junior Service Desk Technician to support the Department of the Treasury’s Enterprise Service Desk. This role is ideal for early-career IT professionals seeking hands-on experience in a federal environment while developing strong technical troubleshooting and customer service skills.\nAs the first point of contact for all IT inquiries, you will help resolve technical issues related to software, hardware, account access, mobile devices, and remote connectivity. Candidates should be reliable, customer-focused, and ready to grow in a fast-paced environment, while documenting all work in ServiceNow.\nDuties and Responsibilities\nServe as the initial point of contact via phone, email, and ticketing system\nProvide courteous, professional, and timely customer service\nCreate, update, and triage tickets within ServiceNow\nDocument all work performed accurately and consistently\nTroubleshoot Tier 1 issues involving: • Password resets and account lockouts • Outlook, Teams, OneDrive, and SharePoint • Laptop, docking station, and peripheral issues • Network and Wi-Fi connectivity • Remote access / VDI / Zscaler issues • Mobile device (iPhone/iPad) support\nFollow standard operating procedures and knowledge articles\nEscalate tickets to Tier 2 when appropriate\nCollaborate with senior team members on escalated issues.\nMeet or exceed SLAs and performance targets\nRequired Qualifications\nU.S. Citizenship with the ability to obtain High Public Trust Clearance\n1-3+ years of experience in IT support, helpdesk operations, or service desk roles\nAssociate's degree in Information Technology, Computer Science, or a related discipline.\nPreferred certifications: CompTIA Security+ and/or Microsoft Certified: Endpoint Administrator Associate.\nProficiency troubleshooting Windows OS and Microsoft Office Suite\nExperience using ITSM tools such as ServiceNow\nStrong communication, customer service, and problem-solving skills\nAbility to follow detailed procedures and work in an SLA-driven environment\nPreferred Qualifications\nITIL Foundation certification or equivalent training\nCompTIA Security +, or HDI Support Center certification (nice-to-have), and/or Microsoft Certified: Endpoint Administrator Associate.\nExperience supporting federal or large enterprise IT environments\nFamiliarity with ServiceNow workflows, ticket categories, and reporting\nWork Schedule\nService Desk Hours of Operation are between 7 AM - 10 PM ET\nOccasional schedule adjustments based on mission needs\nActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. With 25+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!\nCore Capabilities:\nAdvanced and Managed IT Services\nAgile Software Development\nDevSecOps\nCybersecurity\nHealth IT\nC4ISR & SIGINT\nData Center Engineering & Operations\nEngineering & Installation\nWhy ActioNet?\nAt ActioNet, our Passion for Quality is at the heart of everything we do:\nCommitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters.\nCommitment to Customers: We are committed to our customers by driving and sustaining Service Delivery Excellence.\nCommitment to Community: We are committed to giving back to our community, helping others, and making the world a better place for our next generation.\nActioNet is proud to be named a Top Workplace for the eleventh year in a row (2014 - 2024). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation.\nWhat's in It For You?\nAs an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference?\nActioNet is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\nFull-Time Employees are eligible to participate in our ActioNet’s Benefits Program:\nMedical Insurance\nVision Insurance\nDental Insurance\nLife and AD&D Insurance\n401(k) Savings Plan\nEducation and Professional Training","description_format":"text","description_chars":5090,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":true,"languages":[]},"benefits":["Dental insurance","Health insurance","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Technology","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-07T04:10:06Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 4","filings_12m":4,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":127500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.476,"p_room":0.45,"age_days":23,"expected_fill_days":12,"reasons":["conf:1","velocity","win:tail","comp:junior"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/actionet-junior-service-desk-technician","json_url":"https://alion.io/job/actionet-junior-service-desk-technician.json","meta":{"generated_at":"2026-10-30T16:42:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4965,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3882890},"rest":"https://alion.io/mcp/rest/get_company?id=3882890"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Factionet-junior-service-desk-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Factionet-junior-service-desk-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Factionet-junior-service-desk-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/actionet-junior-service-desk-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Factionet-junior-service-desk-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1988585}},{"tool":"search_jobs","arguments":{"company":"actionet.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1988585},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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