{"id":1988590,"url":"https://alion.io/job/actionet-program-manager-on-sitedc-region","title":"Program Manager (On-Site/DC Region)","company":{"id":3882890,"name":"ActioNet","domain":"actionet.com","url":"https://alion.io/company/actionet","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":104000,"max_usd":241000,"period":"year","method":"role_country_seniority_unknown","sample_n":11353},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ISO 27001","optional":false},{"name":"ITIL","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-07T04:10:06Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-17T23:43:41Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Description\nActioNet has an opportunity for a Program Manager requiring a Public Trust clearance in the Washington D.C. metro area. Hybrid work is available.You will play a multifaceted role and be the main Point of Contact (POC) for the contract's IT support services and deliverables. In this role, you will ensure cohesiveness between all Tiers, develop, and execute process improvements, and ensure high levels of customer satisfaction. The right candidate will work well with a team, exhibit excellent customer service skills, be self-motivated, and seek ways to improve the environment.\nSalary 130-200K\nDuties and Responsibilities:\nProvides leadership and direction for Project and Program management staff, providing client and project management support, leading to high-quality client delivery\nMaintain overall programmatic responsibility of the contract\nOrganize, direct, and manage contract operation support functions involving multiple contract tasks\nMaintain and manage senior-level client/organizational interface\nEnsure satisfactory performance of contract task areas\nEnsures that projects adhere to ActioNet’s Quality Management System, including ActioNet tools and industry best practices, and that adequate status reporting, reviews, and other control tools are employed to keep projects on track and customers fully informed of status\nEnsures that risks and issues identified are driven to closure. Serves as an initial escalation point for issues escalated from the project teams\nImplements cross-project/cross-organization reporting. Develops standards and drives implementation of consistent project-level reporting among PMs.\nStrategically work together with cross-functional teams to provide innovative, customer-focused experiences\nBasic Qualifications (required):\nTen (10) or more years as a Program Manager for the Federal Government \nSix (6) or more years managing and leading large Enterprise Service Desk teams utilizing ITIL and Agile methodologies\nPMP certification\nManaged a team of over 50+ IT professionals\nGood interpersonal, Problem-solving, and Time management skills\nStrong management skills to manage resources and day-to-day processes\nDemonstrated experience in full development life cycle development standards and best practices for quality assurance\nStrong attention to detail, organizational skills, and a commitment to quality\nAbility to work independently and collaboratively within cross-functional teams\nPreferred:\nBachelor’s degree in computer science/information systems\nITIL 4 Certification \nHelp Desk Institute (HDI) Certification - Support Center Manager\nServiceNow certification\nActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. With 26+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!\nCore Capabilities:\nAdvanced and Managed IT Services\nAgile Software Development\nDevSecOps\nCybersecurity\nHealth IT\nC4ISR & SIGINT\nData Center Engineering & Operations\nEngineering & Installation\nWhy ActioNet?\nAt ActioNet, our Passion for Quality is at the heart of everything we do:\nCommitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters.\nCommitment to Customers: We are committed to our customers by driving and sustaining Service Delivery Excellence.\nCommitment to Community: We are committed to giving back to our community, helping others, and making the world a better place for our next generation.\nActioNet is proud to be named a Top Workplace for the twelfth year in a row (2014 - 2025). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation.\nWhat's in It For You?\nAs an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference?\nActioNet is an equal-opportunity employer and values inclusion at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\nFull-Time Employees are eligible to participate in our ActioNet’s Benefits Program:\nMedical Insurance\nVision Insurance\nDental Insurance\nLife and AD&D Insurance\n401(k) Savings Plan\nEducation and Professional Training\nFlexible Spending Accounts (FSA)\nEmployee Referral and Merit Recognition Programs\nEmployee Assistance and Identity Theft Protection\nPaid Holidays: 11 per year\nPaid Time Off (PTO)\nDisability Insurance\nActioNet is an equal opportunity employer and value inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\n********Direct Applicants, only. 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