General Manager - San Francisco & Los Angeles

What You'll Do

• Serve as the primary liaison between the Board of Directors, homeowners, and Action Property Management.
• Lead, mentor, and inspire the on-site team to exceed performance expectations.
• Oversee day-to-day operations, ensuring the property maintains the highest standards of service, appearance, and compliance.
• Prepare and manage annual budgets; monitor financial performance and provide regular updates to stakeholders.
• Develop and implement strategic plans to achieve the community’s goals.
• Negotiate and manage vendor contracts, ensuring quality service delivery.
• Address and resolve homeowner concerns promptly and professionally.
• Maintain compliance with local, state, and federal regulations as well as Action's internal policies.

What We're Looking For

• Proven success as a General Manager or Community Association Manager for a luxury residential property or large-scale HOA. Luxury high-rise mixed use building experience is a plus!
• Strong leadership, interpersonal, and communication skills.
• Expertise in budgeting, reserve studies, financial oversight, and vendor management.
• Ability to thrive in a fast-paced, client facing environment.
• CMCA certification or the ability to obtain within 6 months of hire.
• Effective presentation skills.

How You'll Make an Impact

• You will be the expert consultant to the Association and the Board of Directors on matters concerns:
• California Common Interest Development law and high rise requirements
• Davis Stirling Common Interest Development Action
• Civil Codes applicable to non-compliance issues

Education / Certifications:

• Minimum of a high school diploma or equivalent. Bachelor’s degree preferred.
• CMCA certification preferred or the ability to obtain within 6 months of employment.

Why You'll Love Working at Action

• Award-Winning Culture: Proud recipient of the 2025 Great Place to Work Certification.
• Highly Rated Employer: Check out our Glassdoor reviews -read our reviews here.
• Comprehensive Benefits: Competitive salary, health insurance, and 401(k) matching for qualifying team members.
• Work-Life Balance: Vacation, sick time, holiday pay, and your birthday holiday.
• Cutting Edge Technology: Access to industry-leading tools and resources that drive efficiency and success.
• Career Growth and Development: Join a company committed to supporting your professional growth and helping you achieve your goals.