{"id":2055607,"url":"https://alion.io/job/actionstep-product-content-specialist","title":"Product Content Specialist","company":{"id":398,"name":"Actionstep","domain":"actionstep.com","url":"https://alion.io/company/actionstep","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Denver, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":96000,"max_usd":179000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":979},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Asana","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Notion","optional":false},{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-10-07T23:40:09Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-11T20:12:40Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"We’re looking for a motivated, self-directed content specialist to build a comprehensive help system for an established legal accounting product. This role will take a product with limited existing instructional content and transform it into a well-organized, user-friendly knowledge base that helps customers confidently understand and use the software. The ideal candidate understands how to structure and develop effective help content and is comfortable independently researching complex product functionality, learning through hands-on exploration, and collaborating with product subject matter experts to fill knowledge gaps. Because the product supports legal accounting and billing workflows, experience with accounting, billing, or financial software is a significant advantage. This role requires someone who can take ownership of a large, evolving body of work, establish priorities and goals, and make steady progress with limited day-to-day direction.\nResponsibilities will include:\nDevelop and maintain a deep understanding of Actionstep’s Legal Accounting product and services in order to translate complex product information into simple, polished, and engaging content.\nWrite user-friendly articles that meet the needs of the target audience, turning insights into language that sets our users up for success.\nSupport and maintain in-app communications with the product \nPartner with internal departments including Product, Support, Customer Team, Development, and UX in order to document software workflows correctly and succinctly.\nCoordinate work with other writers, Support team members.\nLead regular meetings with product managers, provide status updates, and drive accountability.\nAdhere to a strict release schedule while meeting aggressive deadlines.\nAssist with the overall help center strategy and content management discussions and vision.\nAdhere to documentation style guides (internal + Microsoft Style) and, when appropriate, make recommendations on how to improve standards.\nRequirements\nMinimum Qualifications\nBachelor’s Degree in Technical Communication, Technical Writing, English, or another related field\n3-4 years of experience in technical or software content writing.\nExcellent communication skills that lead to positive team/collaboration experiences for all involved\nQuickly grasp complex technical concepts (particularly around accounting principles) and make them easily understandable in text and accompanying screenshots\nExcellent oral, written, analytic, and organizational skills\nComfortable working independently and being self-motivated while also performing as part of a team\nHigh EQ and ability to connect with others easily\nPositive, self-motivated, self-managed, and a finisher\nComfortable with a variety of tools, such as Zendesk, Microsoft Office, Pendo, Notion, Asana, and HTML to create, maintain, and host content.\nFamiliarity with SaaS, agile development and AIDLC.\nExperience creating online help files, knowledge base articles, and release notes for software products\nPreferred Qualifications\nMaster’s degree in Technical Communication, Technical Writing or English\n5-6+ years of experience in technical writing\nProficiency in Zendesk, Microsoft Office, Pendo, CSS, and HTML\nExperience in the law firm management and accounting industry\nComfortable with giving and receiving constructive feedback\nExcellent time management skills\nBenefits\nWe have a fantastic and inspirational working environment!\nRobust medical, dental, vision offerings\n401K with company match\nFlexible working and PTO\nTake your birthday off\nFrequent team building events \nFantastic training and development opportunities\n 75-85k 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