{"id":1729169,"url":"https://alion.io/job/activate-group-customer-service-advisor-6","title":"Customer Service Advisor","company":{"id":691202,"name":"Activate Group","domain":"activate-group.com","url":"https://alion.io/company/activate-group","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"A","score":85,"open_postings":5,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Huddersfield, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":90000,"period":"year","method":"role_country_seniority_unknown","sample_n":190},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-02T08:08:56Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-14T15:44:11Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Customer Service Advisor\nLocation: Huddersfield - Kevin Conway House, Longbow Close, Huddersfield HD2 1GQ\nDepartment: Avant Repair Network\nContract type: Permanent\nHours: 37.5 hours per week Monday to Friday between hours of 8am and 6pm, half day Saturday morning (1 in 4)\nAbout the role\nWe’re looking for a Customer Service Advisor to join our team, and play a key role in ensuring repair instructions are deployed to the most suitable repairer, in accordance with customer SLAs. They are also responsible for ensuring that all systems are updated and maintained efficiently.\nAll Customer Service Advisors are responsible for delivering excellent customer service at all times.\nActivate Group is a growing UK business with 1,000+ team members nationwide. This is an exciting opportunity to build a long-term career with a company that values its people and offers genuine development and progression opportunities.\nKey responsibilities\nManage vehicle claims end-to-end from repair instruction to completion and escalating where necessary.\nMaking outbound and receiving inbound calls to and from customers, clients, 3rd parties and repairers. \nUsing Avant Groups bespoke software and databases to record, update and maintain information relating to each claim. \nManage own workload, ensuring all claims assigned are progressing in line with set KPI’s and business targets. \nProvide accurate updates to all key stakeholders, ensuring all updates are sufficiently detailed to give a full disclosure of the present claim position. \nEnsure that all SLA's are met and exceeded.\nSkills and experience\nHave a resilient and positive attitude.\nExcellent customer service skills, taking responsibility and providing a market leading customer journey. \nExcellent problem solving skills. \nAbility to handle a high volume of calls daily. \nExcellent written and verbal communication skills. \nAble to manage own time and workload\nDesirable (but not essential):\nExperience of working in a fast paced/contact centre environment (desirable)\nExperience within the insurance and claims industry (desirable).\nBenefits\nWe believe in rewarding our people for the great work they do. When you join Activate Group, you can expect:\n33 days holiday, including bank holidays \nPersonal health cash plan - claim back the cost of everyday healthcare such as dental and optical check-ups \nEnhanced maternity, paternity, adoption and shared parental pay \nLife assurance at three times your basic salary \nFree breakfasts and fresh fruit \nA birthday surprise for everyone \nWhat you can expect from us\nAt Activate Group, we want everyone to have the tools and support they need to do their best work. We’re an innovative business that continuously reviews and improves our systems, processes and ways of working, making sure they support our teams to do their jobs effectively.\nEvery role at Activate Group is aligned to our wider business vision and purpose - making someone’s bad day better. You’ll understand how your role contributes to the bigger picture and how your work helps deliver excellent outcomes for customer and partners.\nWe believe work should be enjoyable. We make time to celebrate success, recognise achievements and bring people together at team events and company-wide celebrations. We’ll also support your ongoing development through regular feedback and career planning.\nWhether you’re based in one of our contact centres in Halifax, Peterborough or Huddersfield, working at an Activate Accident Repair (AAR) site, or working from home, you’ll be part of a supportive culture where people are encouraged to succeed.\nA bit about us\nActivate Group is a fast-growing business approaching 1,000 team members nationwide.\nWe work with some of the UK’s largest fleets and insurance companies, supporting drivers that have been involved in road incidents through our contact centres in Halifax, Peterborough and Huddersfield.\nWe manage every step of the repair journey - repairing vehicles at our own Activate Accident Repair (AAR) body shops, as well as through a UK-wide network of trusted independent repair partners.\nWe also work with the UK’s largest vehicle manufacturers, supporting their approved repair programmes, and deliver innovative technology solutions to fleets, vehicle repair centres and dealerships.\nOur purpose & values\nOur purpose underpins everything we do: Make someone’s bad day better\nOur values define how we work with our team members, customers and suppliers:\nMake it happen - Be accountable. Take the initiative, work fast, and do a great job. \nStrive for better - Be bold. Challenge the norm - make small improvements often. \n Win together - Be a team player. Win together, learn together, respect each other.","description_format":"text","description_chars":4719,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Auto Repair & Service"],"lifecycle":[{"event":"open","at":"2026-10-02T23:14:46Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.832,"p_room":0.9,"age_days":11,"expected_fill_days":18,"reasons":["conf:3","wave","velocity","win:mid"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/activate-group-customer-service-advisor-6","json_url":"https://alion.io/job/activate-group-customer-service-advisor-6.json","meta":{"generated_at":"2026-10-14T18:34:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24148,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":691202},"rest":"https://alion.io/mcp/rest/get_company?id=691202"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Factivate-group-customer-service-advisor-6"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Factivate-group-customer-service-advisor-6"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Factivate-group-customer-service-advisor-6"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/activate-group-customer-service-advisor-6\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Factivate-group-customer-service-advisor-6"}]}