{"id":1192348,"url":"https://alion.io/job/activate-group-customer-service-advisor-full-time-2","title":"Customer Service Advisor - Full Time","company":{"id":691202,"name":"Activate Group","domain":"activate-group.com","url":"https://alion.io/company/activate-group","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"A","score":85,"open_postings":5,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Peterborough, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":89000,"period":"year","method":"role_country_seniority_unknown","sample_n":190},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T13:54:43Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-13T19:12:57Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Customer Service Advisor\nLocation: Summit Park, Cygnet Road, Peterborough, PE7 8FD\nDepartment: Contact Centre\nContract type: Permanent\nShift Pattern:\n37.5 hours per week, 3:30pm - 12.00pm including 1 in 2 Saturdays\n37.5 hours per week, 3:30pm - 12.00pm including 1 in 2 Sundays\nStart Date: Monday 09 November 2026\nAbout the role\nWe’re looking for Customer Service Advisors to be the first point of contact for our customers and take accident reports from our customers, deal with queries, liaise with other companies and agencies and work with other areas of the business to resolve issues. Update and record accurate information using bespoke software and reporting platforms.\nActivate Group is a growing UK business with 1,000+ team members nationwide. This is an exciting opportunity to build a long-term career with a company that values its people and offers genuine development and progression opportunities.\nKey responsibilities\nReceiving a high volume of inbound calls from Customers and third parties.\nUsing Activate Groups bespoke software and databases to accurately record the information provided. \nWork within agreed Customer SLAs and personal KPIs. \nCollaborating with other teams across the business \nCommunicating with other companies as necessary to resolve queries.\nSkills\nFocus on the customer: Take personal responsibility for delivering exceptional customer service\nAdapt to change: Look to the future. Understand and adapt to the need for change and improvements in the way you work \nSolve problems: Take a proactive approach to issues you face. Have a great understanding of systems and processes. \nTake ownership: Deliver on commitments. Do what you say you are going to do and don't let other people down.\nKnowledge and Experience\nAbility to handle high volume of calls daily.\nHigh attention to detail\nProficient in use of software packages\nExperience of working in a target driven environment desirable\nAbility to multi- task\nPrevious experience working in a Call/Contact Centre or Customer Support role desirable\nComfortable with a fast paced and changing environment\nBenefits\nWe believe in rewarding our people for the great work they do. When you join Activate Group, you can expect:\n33 days holiday, including bank holidays \nPersonal health cash plan - claim back the cost of everyday healthcare such as dental and optical check-ups \nEnhanced maternity, paternity, adoption and shared parental pay \nLife assurance at three times your basic salary \nFree breakfasts and fresh fruit \nA birthday surprise for everyone \nWhat you can expect from us\nAt Activate Group, we want everyone to have the tools and support they need to do their best work. We’re an innovative business that continuously reviews and improves our systems, processes and ways of working, making sure they support our teams to do their jobs effectively.\nEvery role at Activate Group is aligned to our wider business vision and purpose - making someone’s bad day better. You’ll understand how your role contributes to the bigger picture and how your work helps deliver excellent outcomes for customer and partners.\nWe believe work should be enjoyable. We make time to celebrate success, recognise achievements and bring people together at team events and company-wide celebrations. We’ll also support your ongoing development through regular feedback and career planning.\nWhether you’re based in one of our contact centres in Halifax, Peterborough or Huddersfield, working at an Activate Accident Repair (AAR) site, or working from home, you’ll be part of a supportive culture where people are encouraged to succeed.\nA bit about us\nActivate Group is a fast-growing business approaching 1,000 team members nationwide.\nWe work with some of the UK’s largest fleets and insurance companies, supporting drivers that have been involved in road incidents through our contact centres in Halifax, Peterborough and Huddersfield.\nWe manage every step of the repair journey - repairing vehicles at our own Activate Accident Repair (AAR) body shops, as well as through a UK-wide network of trusted independent repair partners.\nWe also work with the UK’s largest vehicle manufacturers, supporting their approved repair programmes, and deliver innovative technology solutions to fleets, vehicle repair centres and dealerships.\nOur purpose & values\nOur purpose underpins everything we do: Make someone’s bad day better\nOur values define how we work with our team members, customers and suppliers:\nMake it happen - Be accountable. Take the initiative, work fast, and do a great job. \nStrive for better - Be bold. Challenge the norm - make small improvements often. \n Win together - Be a team player. 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