{"id":3284543,"url":"https://alion.io/job/activate-group-customer-service-advisor-part-time-3","title":"Customer Service Advisor - Part Time","company":{"id":691202,"name":"Activate Group","domain":"activate-group.com","url":"https://alion.io/company/activate-group","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"A","score":90,"open_postings":5,"ghost_share":0,"stale_share":0.4,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Halifax, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":90000,"period":"year","method":"role_country_seniority_unknown","sample_n":221},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T16:00:35Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-10T05:10:03Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Customer Service Advisor\nLocation: Halifax\nDepartment: Contact Centre\nContract type: Permanent, part time\nShift Pattern:\n30 weekly working hours, to be worked from 8:30am to 2:30pm, Monday to Friday.\n22.5 weekly working hours, to be worked from 8:00am to 12:30pm, Monday to Thursday.\n9 weekly working hours, to be worked from 5:30pm to 10:00pm, Saturday and Sunday.\nStart Date: Monday 07 December 2026.\nYou will be expected to work Monday to Friday, 09:00am - 5:00pm (37.5 hours) During the first 6 weeks of training\nAbout the role\nWe’re looking for a Customer Service Advisor to join our 24/7/365 Contact Centre team!\nThe Customer Service Advisor is responsible for being the first point of contact for our customers. The purpose of the role is to deliver excellent customer service, champion our company values and fulfil our mission of making someone’s bad day better.\nWith being the first point of contact, a Customer Service Advisor combines both compliance with processes and procedures as well as building a rapport with customers directly on the phone.\nActivate Group is a growing UK business with 1,000+ team members nationwide. This is an exciting opportunity to build a long-term career with a company that values its people and offers genuine development and progression opportunities.\nKey responsibilities\nReceiving a high volume of inbound calls from Customers and third parties.\nUsing Activate Groups bespoke software and databases to accurately record the information provided.\nWork within agreed Customer SLAs and personal KPIs.\nCollaborating with other teams across the business.\nCommunicating with other companies as necessary to resolve queries.\nSkills and Experience\nEssential:\nThrives in a high-pressure environment, with the ability to handle high volume of calls on a daily basis.\nStrong attention to detail and accuracy skills.\nObtain a great understanding of systems and processes.\nAbility to adapt to change.\nGreat multi-task and prioritisation skills.\nStrong ownership on delivering exceptional customer service.\nObtain a continouos improvement mindset to strive for better.\nDeliver on commitments. Do what you say you are going to do and don't let other people down.\nProactive approach to the issues you face.\nDesirable:\nPrevious experience working in a Customer Service role.\nPrevious experience in a telephony-based role.\nBenefits\nWe believe in rewarding our people for the great work they do. When you join Activate Group, you can expect:\n33 days holiday, including bank holidays \nPersonal health cash plan - claim back the cost of everyday healthcare such as dental and optical check-ups \nEnhanced maternity, paternity, adoption and shared parental pay \nLife assurance at three times your basic salary \nFree breakfasts and fresh fruit \nA birthday surprise for everyone \nWhat you can expect from us\nAt Activate Group, we want everyone to have the tools and support they need to do their best work. We’re an innovative business that continuously reviews and improves our systems, processes and ways of working, making sure they support our teams to do their jobs effectively.\nEvery role at Activate Group is aligned to our wider business vision and purpose - making someone’s bad day better. You’ll understand how your role contributes to the bigger picture and how your work helps deliver excellent outcomes for customer and partners.\nWe believe work should be enjoyable. We make time to celebrate success, recognise achievements and bring people together at team events and company-wide celebrations. We’ll also support your ongoing development through regular feedback and career planning.\nWhether you’re based in one of our contact centres in Halifax, Peterborough or Huddersfield, working at an Activate Accident Repair (AAR) site, or working from home, you’ll be part of a supportive culture where people are encouraged to succeed.\nA bit about us\nActivate Group is a fast-growing business approaching 1,000 team members nationwide.\nWe work with some of the UK’s largest fleets and insurance companies, supporting drivers that have been involved in road incidents through our contact centres in Halifax, Peterborough and Huddersfield.\nWe manage every step of the repair journey - repairing vehicles at our own Activate Accident Repair (AAR) body shops, as well as through a UK-wide network of trusted independent repair partners.\nWe also work with the UK’s largest vehicle manufacturers, supporting their approved repair programmes, and deliver innovative technology solutions to fleets, vehicle repair centres and dealerships.\nOur purpose & values\nOur purpose underpins everything we do: Make someone’s bad day better\nOur values define how we work with our team members, customers and suppliers:\nMake it happen - Be accountable. Take the initiative, work fast, and do a great job. \nStrive for better - Be bold. Challenge the norm - make small improvements often. \nWin together - Be a team player. Win together, learn together, respect each other.","description_format":"text","description_chars":4983,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Auto Repair & Service"],"lifecycle":[{"event":"open","at":"2026-10-26T17:56:08Z"}],"visa":[],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.79,"p_room":0.9,"age_days":14,"expected_fill_days":25,"reasons":["conf:1","win:mid"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/activate-group-customer-service-advisor-part-time-3","json_url":"https://alion.io/job/activate-group-customer-service-advisor-part-time-3.json","meta":{"generated_at":"2026-11-10T07:15:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16867,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":691202},"rest":"https://alion.io/mcp/rest/get_company?id=691202"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Factivate-group-customer-service-advisor-part-time-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Factivate-group-customer-service-advisor-part-time-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Factivate-group-customer-service-advisor-part-time-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/activate-group-customer-service-advisor-part-time-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Factivate-group-customer-service-advisor-part-time-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3284543}},{"tool":"search_jobs","arguments":{"company":"activate-group.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3284543},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}