{"id":695795,"url":"https://alion.io/job/activate-group-customer-service-advisor","title":"Customer Service Advisor","company":{"id":691202,"name":"Activate Group","domain":"activate-group.com","url":"https://alion.io/company/activate-group","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":80,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":10,"computed_at":"2026-09-25T05:45:01Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bury St Edmunds, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":102000,"period":"year","method":"role_country_seniority_unknown","sample_n":104},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-09T09:12:07Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-09-26T02:01:41Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Job title: Customer Service Advisor\nDepartment: Activate Accident Repair\nLocation: Plot 41, Hampstead Avenue, Mildenhall, Suffolk, IP28 7AS\nHours: 45 hours per week (Mon-Fri)\nSalary: We are proud to say, We are a Real Living Wage Employer\nWe’re looking for a Customer Service Advisor to join our team, and play a key role at Activate Accident Repair Mildenhall.\nActivate Group is a growing UK business approaching 1,000+ team members nationwide. This is an exciting opportunity to build a long-term career with a company that values its people and offers genuine development and progression opportunities.\nRole Overview:\n First point of contact for customers and colleagues visiting the Bodyshop. Responsibilities include greeting customers, issuing courtesy cars, liaising with the workshop and updating customers.\nKey responsibilities:\nResponsible for the reception area, including greeting customers and providing a positive and welcoming experience.\nDeliver exceptional customer service.\nCo-ordinate and manage the logistics of a collection/delivery service based on a large fleet of courtesy cars.\nLiaise with the workshop to determine vehicle completion times and delays, relaying any special instructions from the customer with regards to deadlines.\nRegularly update the customer with progress on their repair.\nCarry out visual inspections of courtesy or customer vehicles to identify any accidental damage caused to avoid uninsured loss damage costs.\nProcess payments and issue invoices.\nSupporting with handling complaints in line with Company policy.\nAdhere to all company policies, procedures, and service level agreements.\nKnowledge and compliance with Health and Safety regulations. \nSkills and experience:\nStrong attention to detail.\nAbility to deal professionally with the issues that arise.\nExcellent communication skills in all areas, including by telephone, email and in face-to-face situations.\nComputer literate.\nAbility to understand, implement and review complex processes.\nProactive.\nAbility to organise time and resources.\nGood time management and prioritisation skills.\nHandling confidential information. \nBenefits:\nWe believe in rewarding our people for the great work they do. When you join Activate Group, you can expect:\n 33 days holiday (including bank holidays)\n Annual pay review\nQuarterly Bonus Scheme up to £450 per quarter\n Personal health cash plan - claim back the cost of things like dentist and optical check ups\n Enhanced maternity / paternity / adoption / shared parental pay\n Life assurance: three times basic salary\nFree breakfasts and fruit\nBirthday surprise for everybody!\nWhat you can expect from us\nAt Activate Group, we want everyone to have the tools and support they need to do their best work. We’re an innovative business that continuously reviews and improves our systems, processes and ways of working, making sure they support our teams to do their jobs effectively.\nEvery role at Activate Group is aligned to our wider business vision and purpose - making someone’s bad day better. You’ll understand how your role contributes to the bigger picture and how your work helps deliver excellent outcomes for customer and partners.\nWe believe work should be enjoyable. We make time to celebrate success, recognise achievements and bring people together at team events and company-wide celebrations. We’ll also support your ongoing development through regular feedback and career planning.\nWhether you’re based in one of our contact centres in Halifax, Peterborough or Huddersfield, working at an Activate Accident Repair (AAR) site, or working from home, you’ll be part of a supportive culture where people are encouraged to succeed.\nA bit about us\nActivate Group is a fast-growing business approaching 1,000 team members nationwide.\nWe work with some of the UK’s largest fleets and insurance companies, supporting drivers that have been involved in road incidents through our contact centres in Halifax, Peterborough and Huddersfield.\nWe manage every step of the repair journey - repairing vehicles at our own Activate Accident Repair (AAR) body shops, as well as through a UK-wide network of trusted independent repair partners.\nWe also work with the UK’s largest vehicle manufacturers, supporting their approved repair programmes, and deliver innovative technology solutions to fleets, vehicle repair centres and dealerships.\nOur purpose & values\nOur purpose underpins everything we do: Make someone’s bad day better\nOur values define how we work with our team members, customers and suppliers:\nMake it happen - Be accountable. Take the initiative, work fast, and do a great job.\nStrive for better - Be bold. Challenge the norm - make small improvements often.\n Win together - Be a team player. Win together, learn together, respect each other.","description_format":"text","description_chars":4797,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Business Process Outsourcing (BPO)","Automotive Components"],"lifecycle":[{"event":"open","at":"2026-09-11T01:56:32Z"}],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.566,"p_room":0.45,"age_days":15,"expected_fill_days":10,"reasons":["conf:0","wave","win:tail"],"computed_at":"2026-09-25T05:45:01Z"},"pay":null,"html_url":"https://alion.io/job/activate-group-customer-service-advisor","json_url":"https://alion.io/job/activate-group-customer-service-advisor.json","meta":{"generated_at":"2026-09-26T03:29:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3717,"day_limit":5000,"remaining_today":1283,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}