{"id":3543299,"url":"https://alion.io/job/activate-group-operations-team-manager","title":"Operations Team Manager","company":{"id":691202,"name":"Activate Group","domain":"activate-group.com","url":"https://alion.io/company/activate-group","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"A","score":85,"open_postings":5,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Peterborough, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":63000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":42},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T15:52:25Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-10-31T11:27:06Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Operations Team Manager\nLocation: Hybrid Peterborough\nDepartment: Insurance Customer Operations\nContract type: Permanent / Full-time\nAbout Us\nThe fleet accident management specialists. We help the UK’s best-known businesses keep their vehicles moving year-round, with swift incident response, end-to-end claims management, and market-leading vehicle repair.\nOur Intervention team speaks to third parties involved in incidents with our customers’ vehicles. Where the third party is not at fault, the team offers them our accident management service at no cost to them: claims handling, a replacement vehicle and repair, with costs recovered from the at-fault insurer.\nAbout the role\nYou will lead the Intervention team day to day. You will make sure the team contacts third parties quickly, explains our service clearly and honestly, and converts the right cases into managed claims. You will balance conversion with good customer outcomes and full compliance, and you will own the team’s results, quality and development.\nKey responsibilities\nLeading the team\nManage, coach and motivate the team through regular one-to-ones, call reviews and team huddles.\nSet clear individual targets and hold team members to account for performance, quality and conduct.\nRecruit, induct and train new team members, working with Learning and Development on training plans.\nHandle absence, performance and conduct matters in line with Activate Group people policies.\nBuild a team culture that lives our values: Make it happen, Strive for better and Win together.\nSales performance\nDeliver daily, weekly and monthly targets for contact rate, conversion and claims volume.\nPlan resourcing and rotas so the team reaches new third-party leads fast, while the incident is fresh.\nAnalyse call and lead data to spot where cases are lost, then fix scripts, processes or skills.\nShare good practice and the strongest calls across the team.\nCustomer outcomes and compliance\nMake sure team members describe the service accurately, including what “no cost to you” means and when it applies.\nKeep the team working within Financial Conduct Authority (FCA) claims management rules, Consumer Duty, data protection and contact rules.\nMake sure team members recognise and support vulnerable customers and never apply pressure to sign up.\nRun quality assurance on calls and case notes, act on findings and keep evidence ready for audit.\nOwn complaints and escalations from third parties and resolve them within agreed timescales.\nOperations and stakeholders\nProduce performance reports for the Head of Insurance Customer Operations and the senior leadership team.\nWork with the claims, repair and replacement vehicle teams so each converted case hands over cleanly.\nWork with fleet customers’ account managers on lead flow, data quality and service levels.\nPropose and lead process improvements and raise system or data changes through the right IT route.\nSkills and experience\nEssential\nAt least two years managing a sales, contact centre or telephone-based team against targets.\nA record of hitting conversion targets without compromising customer outcomes.\nConfidence using performance data to coach people and make decisions.\nClear, persuasive communication, written and spoken.\nDesirable\nExperience in accident management, credit hire, motor claims or insurance.\nKnowledge of Consumer Duty and how to treat vulnerable customers.\nExperience with dialler, telephony and Customer Relationship Management (CRM) systems.\nA recognised management or coaching qualification.\nBenefits\nWe believe in rewarding our people for the great work they do. When you join Activate Group, you can expect:\n33 days holiday, including bank holidays\nPersonal health cash plan - claim back the cost of everyday healthcare such as dental and optical check-ups\nEnhanced maternity, paternity, adoption and shared parental pay\nLife assurance at three times your basic salary\nFree breakfasts and fresh fruit\nA birthday surprise for everyone\nWhat you can expect from us\nAt Activate Group, we want everyone to have the tools and support they need to do their best work. We’re an innovative business that continuously reviews and improves our systems, processes and ways of working, making sure they support our teams to do their jobs effectively.\nEvery role at Activate Group is aligned to our wider business vision and purpose - making someone’s bad day better. You’ll understand how your role contributes to the bigger picture and how your work helps deliver excellent outcomes for customer and partners.\nWe believe work should be enjoyable. We make time to celebrate success, recognise achievements and bring people together at team events and company-wide celebrations. We’ll also support your ongoing development through regular feedback and career planning.\nWhether you’re based in one of our contact centres in Halifax, Peterborough or Huddersfield, working at an Activate Accident Repair (AAR) site, or working from home, you’ll be part of a supportive culture where people are encouraged to succeed.\nA bit about us\nActivate Group is a fast-growing business approaching 1,000 team members nationwide.\nWe work with some of the UK’s largest fleets and insurance companies, supporting drivers that have been involved in road incidents through our contact centres in Halifax, Peterborough and Huddersfield.\nWe manage every step of the repair journey - repairing vehicles at our own Activate Accident Repair (AAR) body shops, as well as through a UK-wide network of trusted independent repair partners.\nWe also work with the UK’s largest vehicle manufacturers, supporting their approved repair programmes, and deliver innovative technology solutions to fleets, vehicle repair centres and dealerships.\nOur purpose & values\nOur purpose underpins everything we do: Make someone’s bad day better\nOur values define how we work with our team members, customers and suppliers:\nMake it happen - Be accountable. Take the initiative, work fast, and do a great job.\nStrive for better - Be bold. Challenge the norm - make small improvements often.\n\nWin together - Be a team player. Win together, learn together, respect each other.","description_format":"text","description_chars":6159,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Auto Repair & Service"],"lifecycle":[{"event":"open","at":"2026-10-30T19:57:09Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":24,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/activate-group-operations-team-manager","json_url":"https://alion.io/job/activate-group-operations-team-manager.json","meta":{"generated_at":"2026-10-31T13:42:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21272,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":691202},"rest":"https://alion.io/mcp/rest/get_company?id=691202"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Factivate-group-operations-team-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Factivate-group-operations-team-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Factivate-group-operations-team-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/activate-group-operations-team-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Factivate-group-operations-team-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3543299}},{"tool":"search_jobs","arguments":{"company":"activate-group.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3543299},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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