Business Analyst - A26399

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realize their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

This is a fixed term contract. The engagement is 12-months

Location: Havelock Road

Co-Development Business Unit is hiring for Business Analyst

What the officer will be doing?

Business Analysis & Requirements Management

• Engage stakeholders to understand business goals, pain points, operational challenges, and policy requirements.
• Elicit, analyse, document, and validate business and functional requirements.
• Translate business needs into user stories, process flows, functional specifications, and acceptance criteria.
• Facilitate workshops and requirement-gathering sessions with stakeholders.

Process Improvement & Solution Design

• Analyse current business processes and identify opportunities for process optimisation and automation.
• Assess the impact of proposed changes on business operations, systems, users, and policies.
• Collaborate with solution architects and technical teams to design practical and scalable solutions.
• Recommend improvements that enhance operational efficiency, user experience, and service outcomes.

Product & Delivery Support

• Work closely with Product Managers and delivery teams throughout the software development lifecycle.
• Support Agile delivery by managing and refining product backlogs and requirements.
• Clarify business requirements during development and assist teams in resolving requirement-related issues.
• Ensure delivered solutions meet business objectives and user needs.

Testing & Quality Assurance

• Develop and review test scenarios, test cases, and acceptance criteria.
• Coordinate and support System Integration Testing (SIT) and User Acceptance Testing (UAT).
• Validate that system functionality meets agreed business requirements.
• Support defect triage and resolution activities.

Change Management & Stakeholder Engagement

• Build strong relationships with business, operations, and technology stakeholders.
• Support implementation planning, business readiness, training, and adoption activities.
• Communicate project progress, issues, risks, and recommendations effectively to stakeholders.
• Facilitate discussions to achieve alignment across multiple stakeholder groups.

Post-Implementation & Continuous Improvement

• Monitor solution performance and user feedback after implementation.
• Identify enhancement opportunities and support continuous product improvement.
• Work with support and operations teams to investigate and address production issues.
• Contribute to lessons learnt and best practices across projects.

Requirements

What are we looking for?

Qualifications

• Bachelor's Degree in Business, Information Systems, Computer Science, Engineering, or a related discipline.
• Relevant certifications in Business Analysis, Agile, Scrum, Product Management, or Process Improvement will be advantageous.

Experience

• 3 to 5 years of experience in business analysis, digital transformation, product delivery, or system implementation.
• Experience working on software or digital product development projects.
• Experience in Agile delivery environments will be advantageous.
• Experience in Government or large-scale enterprise systems is preferred.

Competencies

• Strong analytical and problem-solving skills.
• Ability to translate complex business requirements into actionable solutions.
• Strong stakeholder management and facilitation skills.
• Excellent written and verbal communication skills.
• Good understanding of Agile methodologies and product development practices.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail while maintaining focus on strategic outcomes.

Benefits

What do we offer in return?

Competitive Compensation: Market competitive salary and variable performance bonus aligned to your skills, impact, and contribution.

Benefits: Outpatient medical, specialist medical coverage and generous customisable flexi benefits, or flexi allowance; life and health insurance, thoughtful perks like special occasions “red packet” and CNY goodies, etc.

Employee Wellness: Support for your physical, mental, and overall well-being through year-round initiatives.

Growth & Development: Learning programmes, certification support, and a dedicated staff development budget. (We are a “SHRI 2025 Gold winner” in “Learning & Development; Coaching & Mentoring”)

Career Progression: Structured career pathways that enable you to grow along a technical/domain expert track or a leadership track.

Competency Framework: A structured and practical framework to support you to develop, perform, and succeed.

Flexible Work Arrangement: Staff may choose to work flexi-place, flexi-time, and flexi-load based on existing framework

Why you'll love working with us?

If you are looking for opportunities to collaborate with leading industry experts and be surrounded by highly motivated and talented peers, we welcome you to join us. We provide all employees with equal opportunities to grow and develop with us. We believe your success is our success.

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat.

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (Privacy Policy | Activate Interactive) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.