{"id":1171062,"url":"https://alion.io/job/activate-interactive-helpdesk-support-engineer","title":"IT Operations Support Engineer - A26362","company":{"id":46780,"name":"Activate Interactive","domain":"activate.sg","url":"https://alion.io/company/activate-interactive-pte-ltd","size_band":"51-200","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":93,"open_postings":16,"ghost_share":0,"stale_share":0.25,"repost_share":0.063,"time_to_fill_p50_days":35,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":60000,"period":"year","method":"role_country_seniority_unknown","sample_n":165},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"State Management","optional":false}],"status":"live","first_seen_at":"2026-10-04T00:00:00Z","employer_posted_date":"2026-10-04","last_verified_at":"2026-10-21T14:02:12Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":17},"description":"Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.\nWe believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realize their full potential, who in turn have the opportunity to continuously drive innovation.\nWe are searching for our next team members to join our growing team.\nIf you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.\nThis is a 12 months fixed-term contract role.\nWhat will you do?\nWe are seeking an ICT Operations Support resource to support DCTD in the operational takeover and steady-state management of COMET, StellarNet, COMET Mobile and related services. The role will provide continuity across multiple stakeholders, drive day-to-day operational follow-through, maintain service and funding visibility, support TSM continuity, oversee COMET Mobile and coordinate service improvements and security-conscious operating models for different user populations.\nWhat the officer will be working on:\n1. Portfolio Operations, Funding and Service Management\nReview current IT processes, structures, and ways of working to understand how well they support business needs.\nManage and track subscriptions, billing, cost recovery, AOR / WBS funding, procurement / logistics interfaces, utilisation and payment reconciliation.\nMaintain the operational picture for service requests, quotas, migrations, lease extensions, outstanding actions and key dependencies.\nCoordinate GovTech, EUSS, TSMs, Service Reps, Finance/Funding, Procurement and other supporting parties to drive actions to closure.\n2. Technical Service Manager (TSM) Operations and Continuity\nGather and document key assumptions that will guide IT improvements.\nCoordinate TSM day-to-day activities and interfaces covering subscriptions, billing, service requests, quotas, site operations and escalation.\nTrack TSM staffing, contract, funding, security clearance and understudy / replacement arrangements to mitigate transition risk plans for moving from current to future state.\n3. COMET Mobile and Device Operations\nOversee COMET Mobile procurement, demand, device/account mapping, configuration, onboarding, handover, replacement, reassignment and termination.\nMaintain accurate device, subscription and user entitlement records and coordinate resolution of operational issues.\n4. Service Flexibility and Security Controls\nSupport exploration of differentiated COMET operating models for different target audiences, including eligibility, approvals and provisioning arrangements.\nCoordinate assessment of proportionate security controls for different user populations, including temporary staff and the feasibility/governance of MAC-based access or whitelisting controls where applicable.\n5. Governance, Documentation and Improvement\nMaintain action / decision trackers, SOPs, RACI matrices, process flows and the Operations Handbook / Handover Pack.\nIdentify gaps and improvement opportunities and coordinate implementation with the relevant service, security and technical owners\nRequirements\nWhat are we looking for?\nExperience in public-sector or large-enterprise ICT environments.\n8+ years experience with GovTech-related service models, WOG shared services or vendor-managed ICT services.\nWorking knowledge of MINDEF / SAF ICT operating context is advantageous. \nUnderstanding of ICT service delivery, operations, service management and vendor management.\nFamiliarity with asset / device lifecycle management, endpoint provisioning, software baseline controls and access-control concepts.\nAbility to work with funding, billing, subscription, asset and service records and reconcile operational dependencies\nStrong coordination, analytical and problem-solving skills with disciplined follow-through. \nExcellent written and verbal communication and stakeholder facilitation skills. \nStrong documentation, process visualisation and action-tracking capability. \nAbility to communicate operational and security considerations clearly to both service and non-specialist stakeholders\nBenefits\nWhat do we offer in return?\nCompetitive Compensation: Market competitive salary and variable performance bonus aligned to your skills, impact, and contribution.\nBenefits: Outpatient medical, specialist medical coverage and generous customisable flexi benefits, or flexi allowance; life and health insurance, thoughtful perks like special occasions “red packet” and CNY goodies, etc.\nEmployee Wellness: Support for your physical, mental, and overall well-being through year-round initiatives.\nGrowth & Development: Learning programmes, certification support, and a dedicated staff development budget. (We are a “SHRI 2025 Gold winner” in “Learning & Development; Coaching & Mentoring”)\nCareer Progression: Structured career pathways that enable you to grow along a technical/domain expert track or a leadership track.\nCompetency Framework: A structured and practical framework to support you to develop, perform, and succeed.\nFlexible Work Arrangement: Staff may choose to work flexi-place, flexi-time, and flexi-load based on existing framework\nWhy you'll love working with us?\nIf you are looking for opportunities to collaborate with leading industry experts and be surrounded by highly motivated and talented peers, we welcome you to join us. We provide all employees with equal opportunities to grow and develop with us. We believe your success is our success.\nDoes it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat.\nActivate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.\nProtecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.\nYour personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.\nPlease consult our Privacy Notice (https://www.activate.sg/privacy-policy ) to know more about how we collect, use, and transfer the personal data of our candidates. 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