{"id":1139614,"url":"https://alion.io/job/active-care-management-claims-coordinator","title":"Claims Coordinator","company":{"id":1059264,"name":"Active Care Management","domain":"active-care.ca","url":"https://alion.io/company/active-care","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"iCIMS","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":19,"max":25,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-23T10:13:11Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-23T13:46:36Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Description\nReporting to the Team Leader, you will be responsible for communicating with claimants, providers, and travel Suppliers to obtain required information and/or documentation needed for claim processing. You will be expected to ensure accuracy and quality of work while respecting service level agreements, turnaround times and providing a first-class customer experience.\nRole and Responsibilities\nContact customers via phone, email, or letter to obtain missing information or documentation.\nObtaining missing information from medical providers and travel suppliers via phone, or letter.\nReview, analyze and determine missing information and documentation to proceed with claim process.\nAccess multiple internal and external platforms to obtain missing information / documentation.\nAdhering to service levels and turnaround time when following; with customers, providers and travel suppliers on missing information to complete claim process.\nMonitor incoming faxes and emails and manage according to guidelines including responses when required\nEnsure creation of appropriate follow-up workflows.\nCommunicate and work closely with Account Management regarding any updates to client files. \nMaintaining a high level of professionalism under complex situations or communications. \nAccurately update tasks and claim files when new information is provided.\nReview various inboxes for missing information or documents prior to actioning task for ensure accuracy.\nEnsure correct forms / missing information is being requested and received.\nPerform related duties as assigned.\nTake ownership of complex, as well escalated files and / or emails to ensure the claim is resolved or escalated accordingly.\nCommunicate professionally with internal teams.\nMajor Challenges\nFluctuating business volumes\nNumerous business targets\nSpecialization and diversity of claim process\nVariety of Tasks and workflows\nWorking with multiple systems.\nStrong attention to detail\nRemaining calm and professional in difficult situations.\nMajor Job Accountabilities\nCreating a good working environment\nMeeting business targets and SLA’s\nMeeting clients and customers’ expectations internally and externally\nQuality scores and customer service due to complexities\nAdherence and Absenteeism - adhering to the work schedule\nSuccess Measures\nMaintaining service levels\nOverall level of customer satisfaction\nProductivity levels\nQuality and Audit Scores\nWhat skills and experience are we looking for?\nIntermediate computer skills along with Microsoft Office applications (Windows, Excel, Outlook)\nPost-secondary education in Administration preferred.\nAbility to multitask in a fast-paced work environment.\nExperience working in a customer service environment.\nHighly organized with attention to detail.\nExperience in the insurance and medical billing industry is an asset.\nGeneral Administrative functions and tools.\nClear and effective communication (verbally and written).\nExcellent interpersonal skills, judgment and professionalism.\nAttention to detail.\nAnalyze situations and find solutions- Problem solving.\nHighly organized with ability to multitask.\nAbility to prioritize and change focus depending on urgency.\nAbility to adapt to change.\nWhen you apply:\nIf you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.\nWe offer you\nGlobal Excel offers more than a position\nCompetitive compensation package that includes a base salary, annual salary review and annual performance bonus;\nExtensive benefit package including, health, dental, travel and health care spending account;\n3 weeks vacation;\nRRSP matching program; \nA professional future with opportunities for development, growth, and advancement; \nFinancial assistance to employees who wish to continue their education; \nWork/life balance, health and wellness initiatives including an excellent Employee Assistance program; \nOn site Gym;\nEmployee engagement programs that focus on fitness, food, and fun;\n Windsor, Ontario Candidates: hourly salary scale ($19.94 - $25.00). *Other locations, salary to be discussed based on geographic differential.\nTo get a taste of the Global Excel life at Global Excel life and for more information on our company, visit our Facebook page and website:","description_format":"text","description_chars":4371,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care"],"lifecycle":[{"event":"open","at":"2026-09-23T10:13:11Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":21,"reasons":["conf:2","win:early"],"computed_at":"2026-09-23T16:10:41Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/active-care-management-claims-coordinator","json_url":"https://alion.io/job/active-care-management-claims-coordinator.json","meta":{"generated_at":"2026-09-23T16:10:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}