{"id":1139613,"url":"https://alion.io/job/active-care-management-customer-service-representative-assistance-services-21-98h","title":"Customer Service Representative - Assistance Services $21.98/h","company":{"id":1059264,"name":"Active Care Management","domain":"active-care.ca","url":"https://alion.io/company/active-care","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-23T10:13:11Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-23T13:46:36Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Description\nCustomer Service Representative - Assistance Services $21.98/h\nAre you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you!\nAs a Customer Service Representative, you’ll be providing assistance to people from all around the world during travel-related medical and non-medical emergencies, and making a difference in their lives.\nWhat does your typical day look like?\nAct as a resource person for the patient, family members and medical facilities regarding policy benefits and coverage information;\nOpen the initial claim and refer the person to the most suitable healthcare providers;\nPre-approve medical tests and provide pertinent information to the customer on the products and services administered by the insurance company, and coordinate follow-up actions;\nRecord the interactions and transactions in the claims system and ensure a superior level of customer service.\nWhat skills and experience are we looking for?\nCollege diploma or equivalent\nExperience in customer service, telecommunications and/or claims assistance \nExcellent communications skills in English\nCustomer service oriented \nAbility to work with people in a fast-paced, team environment \nGood communication skills and highly professional \nGood computer skills (Microsoft Office, internet etc.)\nWe offer you\nGlobal Excel offers more than a position; \nWe offer a competitive compensation package that includes a base salary, performance bonus and an extensive benefits package; \nA professional future with opportunities for development, growth, and advancement; \nRRSP Match program; \nFinancial assistance to employees who wish to continue their education; \nWork/life balance, health and wellness initiatives including an excellent EAP program; \nEmployee engagement programs that focus on fitness, food, and fun.\nTo get a taste of the Global Excel life at Global Excel life and for more information on our company, visit our Facebook page and website:","description_format":"text","description_chars":2110,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care"],"lifecycle":[{"event":"open","at":"2026-09-23T10:13:11Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":21,"reasons":["conf:4","win:early"],"computed_at":"2026-09-23T18:10:24Z"},"pay":null,"html_url":"https://alion.io/job/active-care-management-customer-service-representative-assistance-services-21-98h","json_url":"https://alion.io/job/active-care-management-customer-service-representative-assistance-services-21-98h.json","meta":{"generated_at":"2026-09-23T18:10:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}