{"id":1139612,"url":"https://alion.io/job/active-care-management-customer-service-representative-bilingual","title":"Customer Service Representative - Bilingual","company":{"id":1059264,"name":"Active Care Management","domain":"active-care.ca","url":"https://alion.io/company/active-care","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-23T10:13:11Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-23T13:46:36Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Description\nBilingual Customer Service Representative - Assistance Services $22.56/h\nAre you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you!\nAs a Bilingual Customer Service Representative, you’ll be providing assistance to people from all around the world during travel-related medical and non-medical emergencies, and making a difference in their lives.\nWhat does your typical day look like?\nAct as a resource person for the patient, family members and medical facilities regarding policy benefits and coverage information;\nOpen the initial claim and refer the person to the most suitable healthcare providers;\nPre-approve medical tests and provide pertinent information to the customer on the products and services administered by the insurance company, and coordinate follow-up actions;\nRecord the interactions and transactions in the claims system and ensure a superior level of customer service.\nWhat skills and experience are we looking for?\nCollege diploma or equivalent\nExperience in customer service, telecommunications and/or claims assistance \nBilingual both verbally and in writing (English and French) another language will be considered an asset (the use of English is necessary to answer a large number of calls in English)\nCustomer service oriented \nAbility to work with people in a fast-paced, team environment \nGood communication skills and highly professional \nGood computer skills (Microsoft Office, internet etc.)\nWe offer you\nWhat does Global Excel offer you?\nThree weeks of vacation; \nAn extensive benefit package that includes health (100%), dental, life and travel insurance, as well as a retirement savings plan; \nA flexible and supportive work environment offering several benefits such as on-call doctors, an on-site Bistro, and much more; \nA company wellness program that includes an on-site gym, opportunities to participate in fitness classes, discounts at local businesses as well as “lunch-and-learns” on various topics linked to health and wellness; \nMany opportunities for advancement, development and financial assistance to employees who wish to continue their education. \nTo get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website:","description_format":"text","description_chars":2409,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Professional development","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care"],"lifecycle":[{"event":"open","at":"2026-09-23T10:13:11Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":21,"reasons":["conf:7","win:early"],"computed_at":"2026-09-23T21:05:42Z"},"pay":null,"html_url":"https://alion.io/job/active-care-management-customer-service-representative-bilingual","json_url":"https://alion.io/job/active-care-management-customer-service-representative-bilingual.json","meta":{"generated_at":"2026-09-23T21:05:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}