Data Analyst - WFM

Job Description

Are you an analytical professional who enjoys transforming data into meaningful business insights? Do you thrive in a fast-paced environment where your analyses directly influence operational performance and decision-making? We would love to meet you!

As a Data Analyst - Workforce Management, you will work closely with business leaders to analyze workforce and operational data, identify trends, and develop impactful reporting solutions. Your work will support strategic decisions, improve operational efficiency, and contribute to continuous improvement initiatives across the organization.

What does your typical day look like?

• Identify reporting and analytics requirements across various business units;
• Conduct in-depth analysis of trends and compare results against historical data;
• Compile and present meaningful insights and recommendations to leadership teams;
• Identify trends, correlations, and opportunities for operational improvement;
• Develop and maintain standardized production reports and dashboards;
• Collaborate with internal departments and external partners to address reporting gaps;
• Determine key performance indicators (KPIs) and metrics to support forecasting activities;
• Support continuous improvement initiatives through data-driven recommendations

What skills and experience are we looking for?

• College diploma or bachelor's degree in Business, Statistics, Data Analytics, Mathematics, Computer Science, or another related field*;
• Minimum of five (5) years of relevant experience in data analysis;
• Strong proficiency with Microsoft Office, particularly Excel;
• Experience using data analysis tools such as SQL, Excel, and Python;
• Strong analytical and problem-solving abilities with the capacity to manage complex datasets;
• Ability to identify trends, patterns, and actionable insights from data;
• Excellent communication skills with the ability to present complex information clearly to various stakeholders;
• Ability to work independently and collaboratively in a dynamic environment;
• Familiarity with contact centre operations and workforce management, considered an asset;
• Knowledge of travel insurance and business operations, considered an asset;
• Bilingualism (French and English), considered an asset.

When you apply: If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.