{"id":1139617,"url":"https://alion.io/job/active-care-management-medical-coordinator","title":"Medical Coordinator","company":{"id":1059264,"name":"Active Care Management","domain":"active-care.ca","url":"https://alion.io/company/active-care","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"iCIMS","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Quebec, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":60000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":147},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-23T10:13:11Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-23T13:46:36Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Description\nAre you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you! Global Excel Management works with Canadian, International Insurers and prestigious brands, provides services to individuals who have purchased a travel insurance policy and need assistance on their trip or to submit a claim.\nThe Case Management team guides travelers around the globe through high acuity medical emergencies. As part of the Case Management team, the Medical Coordinator is responsible for medical management of medium-risk claims. This includes the prompt review, analysis and development of a case plan based on the understanding of what a clients’ travel policy covers, ensuring that medical expenses are appropriate and necessary. The Medical Coordinator will also assist with claim triage by assessing the medical risk of new claims and closing claims that do not meet case management criteria.\nWhat does your typical day look like?\nReview, summarize and analyze client medical records, with a focus in outpatient claims and some inpatient claims as needed;\nAssess the appropriateness of proposed medical treatment with the support of GEM Medical Directors/Medical Advisors;\nFormulate a case direction and communicate this to the team;\nAnalyze clinical information and communicate the impact on eligibility for coverage to internal and external stakeholders;\nUse case management software to accurately and concisely document all call details and actions taken/required; \nWork with GEM Triage team in assessment of medical risk of incoming claims;\nResponsibilities may be adjusted to support alternate functions as business needs change;\nHybrid work model post completion of orientation;\nAble to work various shifts and days of the week as required, primarily day shift with rotating evenings and weekends as required.\nWhat skills and training do you need?\nCollege Diploma/University Degree in Nursing or equivalency medical training; \nCurrent license in good standing with the respective provincial nursing governing body; \nAt least one year of clinical experience in an acute care setting an asset;\nHandle/communicate and exchange sensitive and confidential information in a professional manner; \nExcellent written and verbal communication skills with proven ability to communicate medical terms/concepts to diverse groups, including medical professionals and the general public; \nAble to handle fluctuating work volumes in a fast paced, customer focused environment; \nAble to successfully work independently and in a team; \nProven ability to prioritize work responsibilities to achieve best possible outcomes; \nBasic understanding of travel insurance, insurance terminology and case management is an asset; \nStrong computer skills (Microsoft System including word, excel, teams, outlook).\nExcellent communication skills in English. English will be used on a daily basis to communicate with business clients and insured members, the majority of whom are located outside of Quebec, to obtain missing information, follow up on files, and collaborate with colleagues and departments across our various offices, including Ontario, Miami, Mexico, and other locations.\nAdditional language skills, particularly in French and/or Spanish, are considered an asset. \nWhen you apply:\nIf you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.\nWe offer you\nGlobal Excel offers more than a position;\nWe offer a competitive compensation package that includes a base salary, performance bonus and an extensive benefits package;\nA professional future with opportunities for development, growth, and advancement; \nRRSP Match program;\nFinancial assistance to employees who wish to continue their education;\nWork/life balance, health and wellness initiatives including an excellent EAP program;\nEmployee engagement programs that focus on fitness, food, and fun. \nOntario Candidates : Salary starting at 27.60$/hour. \nQuébec Candidates : Salary starting at 26.78$/hour.\nTo get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website:","description_format":"text","description_chars":4384,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false},{"language":"Spanish","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Hybrid work","Professional development"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care"],"lifecycle":[{"event":"open","at":"2026-09-23T10:13:11Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":15,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-09-23T13:54:53Z"},"pay":null,"html_url":"https://alion.io/job/active-care-management-medical-coordinator","json_url":"https://alion.io/job/active-care-management-medical-coordinator.json","meta":{"generated_at":"2026-09-23T13:54:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}