{"id":2949473,"url":"https://alion.io/job/active-care-management-training-development-coordinator-provider-support","title":"Training & Development Coordinator - Provider Support","company":{"id":1059264,"name":"Active Care Management","domain":"active-care.ca","url":"https://alion.io/company/active-care","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19500,"max_usd":41000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2596},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-20T19:33:15Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-23T04:56:36Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Description\nThe Training and Development Coordinator is responsible for overseeing technical and process training while fostering a culture of continuous improvement and high performance. This role provides mentorship and development opportunities for customer service representatives, ensuring they excel in their roles. The coordinator collaborates with leadership and staff to align departmental operations with organisational objectives, contributing to measurable success in training and quality assurance functions.\nDevelopment of Team Members & Quality Assurance Train, coach, and develop team members while promoting collaboration, maintaining QA standards, conducting audits and assessments, improving processes, and managing escalations to ensure quality, compliance, and continuous improvement.\nContribution to Team KPIs Drive team performance by meeting productivity, quality, customer service, and service-level targets. Handle inquiries and requests within established timelines, support timely claim resolution, and provide operational leadership, including escalation support and backup coverage for the Team Leader.\nKnowledge, Skills, and Abilities/Attitudes (KSA)\nKnowledge:\nComprehensive understanding of training methodologies, instructional design, and adult learning principles. \nExpertise in quality assurance frameworks and performance metrics. \nFamiliarity with compliance standards and organisational workflows. \nSkills:\nExceptional communication and presentation skills, with the ability to engage diverse audiences. \nAdvanced organisational and project management skills, ensuring deadlines and objectives are met. \nProficiency in analysing data and generating actionable insights. \nTechnical proficiency in training tools, QA platforms, and performance tracking systems. \nAbilities/Attitudes:\nStrategic mindset to align training and QA goals with broader business objectives. \nStrong mentoring and leadership capabilities to inspire high performance. \nProactive problem-solving and adaptability to changing priorities. \nCommitment to fostering an inclusive, collaborative, and supportive work environment. \nRequirements and Qualifications\nBachelor degree in related field \nMinimum of 3 years of experience in training or quality assurance roles, with at least 2 years in leadership or supervisory capacity. \nProven track record of implementing successful training programs and quality assurance initiatives. \nAdvanced use of MS Office Suite and data visualisation tools.\nDemonstrated ability to handle sensitive information with discretion and integrity. \nStrong interpersonal skills, with the ability to build trust and rapport across teams.","description_format":"text","description_chars":2675,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":2,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Revenue Cycle & Medical Billing","Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-10-20T19:33:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.859,"p_room":1,"age_days":2,"expected_fill_days":13,"reasons":["conf:0","win:early"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/active-care-management-training-development-coordinator-provider-support","json_url":"https://alion.io/job/active-care-management-training-development-coordinator-provider-support.json","meta":{"generated_at":"2026-10-23T09:09:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14700,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1059264},"rest":"https://alion.io/mcp/rest/get_company?id=1059264"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Factive-care-management-training-development-coordinator-provider-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Factive-care-management-training-development-coordinator-provider-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Factive-care-management-training-development-coordinator-provider-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/active-care-management-training-development-coordinator-provider-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Factive-care-management-training-development-coordinator-provider-support"}]}