{"id":2667475,"url":"https://alion.io/job/active-day-dispatcher","title":"Dispatcher","company":{"id":4423666,"name":"Active Day","domain":"activeday.com","url":"https://alion.io/company/activeday-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Owensboro, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":83000,"period":"year","method":"role_country_seniority_unknown","sample_n":17090},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":true}],"status":"live","first_seen_at":"2026-09-28T04:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-17T08:45:02Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Job Summary\n\nNEMT Dispatchers coordinate and monitor non-emergency medical transportation services for clients, ensuring that our clients get to and from medical appointments safely, on time, and in accordance with company and regulatory standards. This role involves scheduling trips, assigning drivers, maintaining constant communication, and resolving day-to-day issues in a fast-paced environment. The NEMT Dispatcher must have strong communication and customer service skills in a high volume call environment. NEMT Dispatchers must be able to maintain composure and professionalism at all times, and especially when under stressful and/or time-sensitive situations. \n\nQualifications\nHigh school diploma or GED required; additional education in transportation, healthcare, or a related field is a plus.\n2+ years in transportation routing, dispatching and scheduling expertise strongly preferred.\nExperience in NEMT, EMS, or healthcare-related transportation is highly desirable.\nStrong organizational skills demonstrated by the ability to effectively multitask and work in a fast-paced, time-sensitive environment.\nExcellent communication skills (verbal and written), with a professional phone manner.\nStrong problem-solving and decision-making skills under pressure.\nBasic geographic knowledge of the service area and ability to read maps/ use GPS.\nProficiency with dispatch software, scheduling systems, and standard office applications.\nHigh attention to detail and accuracy in data entry and documentation.\nCustomer-service oriented and compassionate when working with passengers and families.\nReliable, punctual, and able to handle shift work (evenings, weekends, and holidays, as needed).\nTeam player with a positive, solutions-focused attitude.\nAbility to work a flexible schedule; may include early mornings, late evenings, weekends, or holidays depending on business need.\nAbility to handle a high volume of calls and time-sensitive tasks requiring sustained focus and composure.\nAbility to speak clearly and hear well enough to perform dispatch and customer service duties.\n\nJob Responsibilities\nReceive and process trip requests from clients, facilities, brokers, and/or software platforms.\nSchedule, modify, and cancel trips in the dispatch system as needed.\nManage diver schedules: Assign trips to drivers based on location, availability, vehicle type, and client needs.\nOptimize routes to improve on-time performance and reduce wait times and mileage.\nServe as the primary point of contact for drivers, clients, and facilities during active trips.\nProvide clear and timely instructions to drivers via phone, radio, or dispatch software.\nAnswer incoming calls, respond to inquiries, and provide status updates on trips.\nHandle complaints or service issues professionally, escalating as appropriate.\nMonitor real-time trip status, driver locations, and schedules using dispatch/ GPS software.\nTrack late, no-show, or missed trips and take corrective action to minimize service disruptions.\nEnsure that special needs (wheelchair, stretcher, bariatric, escort, etc.) are correctly documented and accommodated.\nCoordinate backup vehicles or trips in the event of breakdowns, delays, or driver shortages.\nAccurately document all trips, changes, incidents, and communications in the dispatch system.\nFollow NEMT, HIPAA, and company policies related to privacy, safety, and documentation.\nVerify eligibility, trip authorization numbers, and billing-related information when required.\nAssist with reporting and data entry related to on-time performance, trip volume, and incident logs.\nWork closely with drivers, supervisors, and operations managers to maintain smooth daily operations.\nParticipate in shift handoffs to ensure continuity of information and coverage.\nProvide feedback on recurring issues, system problems, or process improvements.","description_format":"text","description_chars":3856,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-16T03:11:44Z"}],"visa":[],"liveness":{"score":49,"band":"ok","label":"Likely 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