Transportation - Driver

Job Summary

Our The NEMT Driver safely transports passengers to and from non-emergency medical appointments, such as doctor visits, dialysis, physical therapy, and hospital discharges. The driver provides courteous, professional assistance while ensuring passenger safety, comfort, and on-time service in accordance with company policies and regulatory requirements.

Qualifications

High school diploma or GED preferred but not always required.

Must be at least 21 years of age

Valid driver’s license with an acceptable driving record (per company and insurance requirements).

Previous professional driving, NEMT, paratransit, taxi, courier, or delivery experience preferred but not required.

Safe and responsible driving skills in all weather and traffic conditions.

Ability to read maps, follow GPS, and navigate the service area efficiently.

Good communication skills and a professional, courteous manner.

Ability to follow written and verbal instructions and complete basic paperwork/ electronic forms.

Basic smartphone/tablet/computer skills for dispatch and trip documentation.

Ability to assist passengers with limited mobility, including pushing wheelchairs and occasionally supporting passengers as they walk.

Ability to lift, bend, stoop, and secure mobility devices; may include lifting up to 50 lbs.

Reliable, punctual, and able to follow schedules and instructions.

Patient, compassionate, and comfortable working with elderly, disabled, or medically fragile individuals.

Ability to frequently get in and out of the vehicle and assisting passengers at residences and medical facilities.

Ability to work a flexible schedule:  Work schedules may include early mornings, evenings, weekends, and holidays depending on operational needs.

Job Responsibilities

Safely operate company vehicles to transport passengers to and from scheduled medical appointments.

Perform pre-trip and post-trip vehicle inspections and promptly report any mechanical or safety issues.

Follow all traffic laws, company driving policies, and safety procedures.

Properly secure wheelchairs, stretchers, and mobility devices using approved securement systems.

Assist passengers with entering and exiting the vehicle, including use of ramps, lifts, and steps.

Treat all passengers with dignity, respect, and professionalism.

Offer appropriate assistance to elderly, disabled, or mobility-challenged passengers.

Maintain passenger confidentiality and comply with HIPAA and company privacy policies.

Communicate courteously with passengers, caregivers, facilities, and dispatch regarding trip status and any issues.

Follow daily schedules and routes as assigned by dispatch, communicating delays or changes promptly.

Use company technology (tablets, phones, MDTs, apps) to receive trips, update statuses, and capture signatures.

Accurately complete trip logs, mileage, time records, and any required forms or electronic documentation.

Report no-shows, cancellations, incidents, and changes in a timely and accurate manner.

Keep the vehicle clean, organized, and presentable inside and out.

Follow infection control and sanitation procedures, including cleaning after spills or bodily fluids when required.

Ensure adequate fuel levels and supplies (securement equipment, PPE, forms, etc.) before and during shifts.

Comply with all company policies, broker rules, and applicable state/local regulations.

Maintain required licenses, driving record standards, medical clearances, and certifications.

Attend required training sessions, safety meetings, and performance reviews.