{"id":1723189,"url":"https://alion.io/job/activecampaign-customer-experience-specialist-trilingual","title":"Customer Experience Specialist - Trilingual","company":{"id":58416,"name":"ActiveCampaign","domain":"activecampaign.com","url":"https://alion.io/company/activecampaign","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"C","score":56,"open_postings":11,"ghost_share":0.727,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Heredia, Costa Rica"],"countries":["CR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ActiveCampaign","optional":false}],"status":"live","first_seen_at":"2026-10-01T13:54:51Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-20T18:43:27Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":18},"description":"As a Customer Experience Specialist (Trilingual), you’ll help customers get the most from ActiveCampaign by simplifying complex solutions, resolving technical challenges, and guiding them toward their business goals. You’ll be fluent in Spanish, French and English, and combine your product expertise, technical problem-solving, and thoughtful communication to create exceptional customer experiences across a variety of channels and industries. This Customer Experience Specialist will work the overnight shift of 2:00 AM - 10:00 AM.\nOn a typical day, you might:\nDevelop a deep technical understanding of the ActiveCampaign platform and customer use cases to advise customers on how to accelerate their business and achieve their goals.\nGuide a high volume of customers across industries, company sizes, and levels of technical sophistication through screen sharing, chat, and email.\nOwn customer issues from initial contact through resolution by promptly and professionally responding to user-reported issues and infrastructure alert, collaborating with cross-functional teams when necessary\nUse AI-powered CX tools to review and validate AI-generated responses, identify customer trends, and improve knowledge and workflows while applying human judgment to complex or sensitive cases.\nHelp customers understand and adopt ActiveCampaign’s AI capabilities-including Active Intelligence, AI Campaign Builder, AI Brand Kit, Predictive Sending, and AI-Suggested Segments-to improve efficiency and achieve their goals.\nHandle inquiries ranging from account issues and complex software problems to basic marketing and sales strategy questions.\nFormulate alternative and creative solutions based on technical best practices to help customers achieve their goals.\nIdentify product improvements, isolate and reproduce bugs, and surface high-impact opportunities to enhance the customer experience.\nMaintain quality and composure in a high-velocity environment while supporting customers through potentially tense or difficult situations.\nIdentify opportunities for customer growth and collaborate with the appropriate teams to continue the conversation.\nPartner with development teams to improve product stability, create knowledge base articles, and foster a customer-centric culture.\nStay current on email marketing, deliverability, and small-business sales and marketing strategies.\nContribute to ActiveCampaign’s goal of creating the best customer experience in the industry.\nThe ideal candidate will bring:\nFluency in spoken and written English, Spanish, and French, with strong reading comprehension in all three languages.\n Ability to work the standard schedule of 2:00 AM - 10:00 AM (Costa Rica time).\nPrior experience in SaaS or technical support\nStrong analytical, organizational, written, and verbal communication skills.\nThe ability to efficiently respond to a significant volume of emails, live chats, and phone calls while producing high-quality answers.\nA solutions-oriented mindset and the ability to create memorable customer experiences while explaining technical problems clearly and succinctly.\nNatural problem-solving skills, with the ability to think under pressure and thrive in a fast-paced environment.\nA passion for customer support and its role in building a successful, customer-centric team.\nAn entrepreneurial spirit and a proactive, self-motivated approach.\nCuriosity about AI, a willingness to learn and build knowledge of ActiveCampaign’s AI tools, and the ability to contribute innovative ideas that enhance customer experiences and inspire customer adoption.\nExcellent communication and conflict-resolution skills, with the ability to relate to others under pressure.\nThe ability to successfully complete a required background check.","description_format":"text","description_chars":3761,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false},{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Costa Rica","iso":"CR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Sales & Marketing","Marketing Automation","Email Marketing"],"lifecycle":[{"event":"open","at":"2026-10-02T21:22:49Z"}],"visa":[],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":1,"p_active":0.472,"p_room":0.75,"age_days":18,"expected_fill_days":21,"reasons":["conf:0","stale_co","win:late"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/activecampaign-customer-experience-specialist-trilingual","json_url":"https://alion.io/job/activecampaign-customer-experience-specialist-trilingual.json","meta":{"generated_at":"2026-10-20T19:36:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22636,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58416},"rest":"https://alion.io/mcp/rest/get_company?id=58416"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Factivecampaign-customer-experience-specialist-trilingual"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Factivecampaign-customer-experience-specialist-trilingual"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Factivecampaign-customer-experience-specialist-trilingual"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/activecampaign-customer-experience-specialist-trilingual\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Factivecampaign-customer-experience-specialist-trilingual"}]}