{"id":2546071,"url":"https://alion.io/job/acttoday-customer-service-representative-guatemala","title":"Customer Service Representative - Guatemala","company":{"id":4423542,"name":"Acttoday","domain":"acttoday.com","url":"https://alion.io/company/acttoday-2","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Guatemala City, Guatemala"],"countries":["GT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T04:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-19T02:51:02Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Advanced Call Center Technologies – Job Description\nCall Center Representative – Agent\nReports To: Operations Supervisor\nDepartment: Operations\nFLSA Status: Non-exempt\nSummary\nCustomer Service Representatives use excellent communication and interpersonal skills to assist customers. In this role, you will receive inbound calls from consumers seeking help with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Customer Service Representatives are problem solvers with strong negotiation skills who are self-driven and motivated to meet individual service and sales goals.\nEssential Duties and Responsibilities\nResponds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance.\nMaintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things.\nSpeaks clearly and persuasively in positive or negative situations; listens and seeks clarification; responds quickly and effectively to customer questions.\nMultitasks by documenting information while speaking with the consumer.\nDemonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. Meets clients’ specific quality standards.\nMeets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.\nPromotes positive interactions with others through effective communication with customers and team members, including real-time coaching and collaboration.\nRegular, predictable, and reliable attendance is critical to success in this role.\nFollows instructions and responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours when necessary; completes tasks on time or communicates alternate plans.\nOther duties as assigned by management.\nEssential Physical and Communication Requirements\nAbility to see sufficiently to read computer screens, system alerts, written materials, and customer account information.\nAbility to hear inbound calls and verbal instructions clearly in real-time.\nAbility to speak clearly and effectively to customers and team members on the telephone and in person.\nAbility to read and comprehend written instructions, system prompts, policies, procedures, and customer information.\nCompetency Requirements\nData Entry Accuracy – Good attention to detail and basic computer skills.\nCommunication Skills – Clear communication with employees and customers.\nBackground Check – Must be able to successfully pass a criminal background check.\nEducation and/or Experience\nHigh School Diploma or GED required.\nPrevious call center or customer assistance experience preferred.\nComputer Skills\nGood typing skills.\nAbility to navigate multiple computer screens and applications.\n\nACT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ACT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. 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