{"id":2546066,"url":"https://alion.io/job/acttoday-operations-manager-harlingen-tx","title":"Operations Manager - Harlingen, TX","company":{"id":4423542,"name":"Acttoday","domain":"acttoday.com","url":"https://alion.io/company/acttoday-2","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Harlingen, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":73000,"max_usd":169000,"period":"year","method":"role_country_seniority_unknown","sample_n":12232},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-01T04:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-20T15:37:45Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Advanced Call Center Technologies\nJob Description\nOperations Manager\n\nReports To: Site Director \nDepartment: Operations \nFLSA Status: Exempt \nAdvanced Call Center Technologies is now seeking an experienced call center Operations Manager to join our team! Apply now for an instant interview! \nWe offer:\nOpportunities to advance within\nFlexible schedules\nTremendous bonus opportunities\nFantastic Supervisors and a Positive environment\nEmployee Owned- You will become an employee owner, once qualifications met to participate!\nAffordable benefits for you, your spouse, and/or children after 90 days\nPaid time off and paid holidays after 90 days\n\nJoin a team where your work matters. We treat each interaction as an opportunity to strengthen loyalty to the clients we serve. You will be part of a winning team and participate in our Employee Stock Ownership Plan (ESOP) -- an added long-term savings benefit that is completely paid for by ACT. The ESOP shares the wealth with our dedicated employees and makes us a healthy stable employer. At Advanced Call Center Technologies (ACT), we are 100% owned by our employees. When our company does well, our employees share in the rewards through our Employee Stock Ownership Plan (ESOP.) \n\nPosition Summary\nUnder the general direction of the Sr. VP, Operations, the Operations Manager leads and directs a team supervisors and of production associates performing customer support, product sales or collections services to meet company and client productivity, quality and revenue objectives for one of our Account Services Client. \n\nNature and Scope\nPosition reports to the Director of Operations. Incumbent has routine contact with all levels of employees, including production, management and support staff. Will at times have contact with client representatives. Plans, assigns and directs the work of a team of 10-25 production associates. Responsible for the team’s performance and productivity. \n\nEssential Duties and Responsibilities\nAll areas of responsibility listed below are essential to the satisfactory performance of this position by any/all incumbents, with reasonable accommodation, if necessary. Any non-essential functions are assumed to be included in \"other related duties as assigned\":\nMonitors associates real-time productivity to achieve production and revenue goals. \nCoaches and develops associates to improve quality, performance and productivity. Develops and implements goals and action plans as needed. \nAddresses associate performance, conduct, and attendance issues by consistently applying company policies and practices for corrective counseling \nMotivates and rewards associates using company and client incentive programs to drive results and maximize performance.\nEnsures associates adhere to company and client policies and standards. \nAssists in the development of call scripts and call handling strategies to improve performance. \nTracks and reports the associates daily performance and productivity. \nDevelops cross-training and call-handling procedures. \nMonitors and maintains work volume statistics. \nMonitors associate’s calls to ensure employee is meeting demeanor, accuracy, and conformity to company and client policies. \nTakes escalated customer calls. Answers questions and recommends corrective services to address customer complaints. \nAssists in determining work procedures, prepares work schedules, and expedites workflow. \nMaintains the attendance records for associates using the timekeeping system. Reviews attendance daily and edits as necessary to ensure an accurate payroll is processed. \nAddresses and resolves employee grievances under company guidelines and with assistance from human resources. \nCompletes and presents associate’s annual performance appraisals. \nConducts job candidate interviews and makes hiring decisions with assistance from HR. \n\nSupervisory Responsibilities \nDirectly supervises 10-25 employees in a call center production environment. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.\n\nWe provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training","description_format":"text","description_chars":4648,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T16:50:16Z"}],"visa":[],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.742,"p_room":0.75,"age_days":19,"expected_fill_days":26,"reasons":["conf:3","win:late"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/acttoday-operations-manager-harlingen-tx","json_url":"https://alion.io/job/acttoday-operations-manager-harlingen-tx.json","meta":{"generated_at":"2026-10-20T17:58:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20537,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4423542},"rest":"https://alion.io/mcp/rest/get_company?id=4423542"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Facttoday-operations-manager-harlingen-tx"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Facttoday-operations-manager-harlingen-tx"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Facttoday-operations-manager-harlingen-tx"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/acttoday-operations-manager-harlingen-tx\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Facttoday-operations-manager-harlingen-tx"}]}