{"id":2546067,"url":"https://alion.io/job/acttoday-operations-supervisor-harlingen-tx","title":"Operations Supervisor - Harlingen, TX","company":{"id":4423542,"name":"Acttoday","domain":"acttoday.com","url":"https://alion.io/company/acttoday-2","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Harlingen, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":59000,"max_usd":140000,"period":"year","method":"role_country_seniority_unknown","sample_n":13313},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-01T04:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-17T14:23:57Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Advanced Call Center Technologies is seeking out energetic Supervisor to join our team. We are looking for passionate communicator’s with excellent organizational skills, management experience, and the ability to drive results.\nIn this role you will directly supervise 10-25 agents in a call center production environment. ACTs ideal leaders are problem solvers with good negotiation skills who are self-driven and motivated to meet company service and client goals. This position will require excellent communication, interpersonal skills, and the ability to coach and mentor a strong sales team to deliver best in class results for our clients.\nWe offer:\n· Opportunities to advance within\n· Flexible schedules\n· Tremendous bonus opportunities\n· Fantastic Supervisors and a Positive environment\n· Employee Ownership Program – a company paid, long term benefit.\nEssential Duties and Responsibilities\nMonitors associates real-time productivity to achieve production and revenue goals.\nCoaches and develops associates to improve quality, performance and productivity. Develops and implements goals and action plans as needed.\nAddresses associate performance, conduct, and attendance issues by consistently applying company policies and practices for corrective counseling.\nMotivates and rewards associates using company and client incentive programs to drive results and maximize performance.\nEnsures associates adhere to company and client policies and standards.\nTracks and reports the associates daily performance and productivity.\nMonitors and maintains work volume statistics.\nMonitors associate’s calls to ensure employee is meeting demeanor, accuracy, and conformity to company and client policies.\nTakes escalated customer calls. Answers questions and recommends corrective services to address customer complaints.\nAssists in determining work procedures, prepares work schedules, and expedites workflow.\nMaintains the attendance records for associates using the timekeeping system. Reviews attendance daily and edits as necessary to ensure an accurate payroll is processed.\nCompletes and presents associate’s annual performance appraisals.\nConducts job candidate interviews and makes hiring decisions with assistance from Recruiting.\nMinimum Qualifications\nPrevious Experience Managing in a Call Center Environment\nHigh School diploma or GED\nBilingual English/Spanish\nMust be able to successfully pass criminal background check\nExcellent communication skills\nMS office proficiency\n*Join our Talent Network by texting ACTTODAY to 51893*\nACT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. ACT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. 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