{"id":3766520,"url":"https://alion.io/job/actual-group-customer-advisor-mf-2","title":"Customer Advisor (M/F)","company":{"id":2546008,"name":"Actual Group","domain":"actualgroup.com","url":"https://alion.io/company/actualgroup-com","size_band":"1001-5000","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"A","score":100,"open_postings":35,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charleville-Mézières, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":12,"max":12,"currency":"EUR","period":"hour","gross":null,"usd_annual":26000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T20:12:03Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-06T22:32:34Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Main missions\nCustomer reception and advice\nWelcome customers in person and by phone.\nIdentify needs and collect information regarding damage observed on vehicles.\nGuide customers and ensure their requests are handled.\nExplain the steps for taking charge of a vehicle in the body shop.\nFollow up on requests and inform customers of the progress of their files.\nGuarantee a professional welcome and service quality that meets customer expectations.\nPreparation and monitoring of bodywork quotes\nCollect the necessary information for preparing quotes.\nCarry out initial estimates and draw up quotes based on available technical elements, internal procedures, and business tools.\nIdentify parts to be replaced and operations to be planned, in liaison with the body technician or workshop manager.\nSeek technical expertise from the workshop when necessary.\nMonitor quotes, customer agreements, and repair files.\nParticipate in the creation and monitoring of files related to insurance and appraisals, according to the company's organization.\nCounter sales and automotive parts\nWelcome and advise customers at the counter.\nIdentify the references of the parts sought and verify their compatibility with the vehicles.\nPerform reference searches and price requests.\nDraw up parts quotes, record orders, and ensure their follow-up.\nParticipate in the sale of spare parts and automotive products.\nAct as an interface with the warehouse for part availability and supply lead times.\nAdministrative management and coordination\nCreate and update customer and vehicle files.\nEnter information into management software and business tools.\nEnsure administrative follow-up of requests, quotes, and orders.\nCoordinate exchanges between customers, the body shop, and the warehouse.\nEnsure the reliability of transmitted information and compliance with announced deadlines.\nWe are looking for a candidate who ideally has experience in the automotive sector, particularly in the fields of after-sales, spare parts, or bodywork.\nSeveral profiles can match this position\nAutomotive after-sales receptionist.\nCustomer advisor in a garage or dealership.\nAfter-sales service (SAV) advisor.\nWarehouse worker/salesperson for automotive spare parts.\nCounter salesperson in the automotive sector or parts distribution.\nCommercial or administrative assistant with good knowledge of the automotive sector.\nExpected qualities and skills\nVersatility and ability to manage multiple tasks.\nGood commercial sense and customer service orientation.\nRigor, organization, and administrative follow-up.\nGood interpersonal skills and ability to communicate with customers.\nAptitude to work in collaboration with technical teams.\nKnowledge of the automotive sector, particularly in spare parts, after-sales, or bodywork.\nInternal training may be provided to allow the candidate to familiarize themselves with business tools, bodywork quote procedures, and the specificities of the activity.\nWe prioritize above all an autonomous, organized, versatile profile with good interpersonal skills and a real desire to invest in the 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