{"id":3748546,"url":"https://alion.io/job/actual-group-customer-advisor-mf","title":"Customer Advisor (M/F)","company":{"id":2546008,"name":"Actual Group","domain":"actualgroup.com","url":"https://alion.io/company/actualgroup-com","size_band":"1001-5000","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"A","score":100,"open_postings":35,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":15,"max":15,"currency":"EUR","period":"hour","gross":null,"usd_annual":34000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T14:23:57Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-09T04:56:32Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Do you have a sense of service and excellent interpersonal skills? The Actual agency is recruiting a Customer Advisor (m/f) based in Baie-Mahault (97122) for a 6-month full-time mission (35 hours per week).\nYour mission: At the heart of customer relations, you play a key role in satisfaction and loyalty. You will handle incoming and outgoing calls to process cancellation requests, complaints, or situations of dissatisfaction. Your goal is to identify needs, provide adapted solutions, and argue to convince your contacts to remain among our customers.\nYour responsibilities: You will have to handle objections with diplomacy, ensure rigorous traceability of your exchanges in management tools, and report points of vigilance to your management. Your professionalism will ensure an exemplary customer experience, in full compliance with our internal procedures.\nProfile sought: We are looking for a person with a great sense of listening, capable of managing sensitive situations while maintaining a positive and constructive attitude. Mastery of retention techniques and writing skills are essential assets to succeed in this position.\nTo excel as a Customer Advisor (m/f), we are looking for a dynamic candidate with a first successful experience of 1 to 2 years in customer relations.\nYour profile is distinguished by a solid education of Bac +2 level (BTS, DUT or equivalent), attesting to your analytical and organizational skills.\nWe particularly value candidates with excellent interpersonal skills, great listening skills, and a real desire to provide personalized solutions to our customers.\nYour rigor, combined with your ability to manage priorities, will be a decisive asset to support the development of our business.","description_format":"text","description_chars":1733,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-04T14:23:57Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.596,"p_room":1,"age_days":4,"expected_fill_days":30,"reasons":["conf:1","agency","wave","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":{"stated_usd_annual":34000,"is_top_pay":false},"html_url":"https://alion.io/job/actual-group-customer-advisor-mf","json_url":"https://alion.io/job/actual-group-customer-advisor-mf.json","meta":{"generated_at":"2026-11-09T08:07:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6126,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2546008},"rest":"https://alion.io/mcp/rest/get_company?id=2546008"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Factual-group-customer-advisor-mf"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Factual-group-customer-advisor-mf"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Factual-group-customer-advisor-mf"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/actual-group-customer-advisor-mf\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Factual-group-customer-advisor-mf"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3748546}},{"tool":"search_jobs","arguments":{"company":"actualgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3748546},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}