{"id":3293858,"url":"https://alion.io/job/actual-group-customer-service-representative-mf-5","title":"Customer Service Representative (M/F)","company":{"id":2546008,"name":"Actual Group","domain":"actualgroup.com","url":"https://alion.io/company/actualgroup-com","size_band":"1001-5000","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"A","score":100,"open_postings":24,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gennevilliers, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":27000,"max":27000,"currency":"EUR","period":"year","gross":null,"usd_annual":30194},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T21:01:57Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-29T01:58:16Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Our client, a large international group offering service and benefit solutions to company employees and a pioneer in its organization, focused on collaborative participation, respect for the environment, and well-being at work, is looking for remote customer relationship representatives for its customer service department due to an increase in activity to prepare for the end of the year.\nWithin a team of 6 employees, you are responsible for managing “Multi-Channel” requests (receiving calls, emails, chat, mail) from professional clients regarding complaints and issues related to B to B service voucher orders.\nAs the true project manager for handling requests in their entirety, you take charge of various issues: order management, resolution of level 2 and 3 disputes... which you carry through to their completion or resolution, ensuring customer satisfaction for each one. These tasks also require inter-departmental relations as well as computer reporting of actions (CRM tools);\nURGENT - 3-month temporary mission - 2250 euros/month + 150 euros attendance bonus + performance bonus\nOffice hours\nGennevilliers\nRestaurant vouchers (12 euros/day)\nWith a Bac +2 level, you have initial positive experience in remote customer relations. Endowed with interpersonal skills, you enjoy guiding, supporting, and assisting diverse interlocutors and find satisfaction in satisfying them. Comfortable with office and computer tools, you are quickly able to master new software applications and particularly enjoy teamwork.","description_format":"text","description_chars":1521,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-26T21:01:57Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.596,"p_room":1,"age_days":1,"expected_fill_days":30,"reasons":["conf:0","agency","wave","velocity","win:early","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":30194,"is_top_pay":false},"html_url":"https://alion.io/job/actual-group-customer-service-representative-mf-5","json_url":"https://alion.io/job/actual-group-customer-service-representative-mf-5.json","meta":{"generated_at":"2026-10-29T03:35:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5551,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2546008},"rest":"https://alion.io/mcp/rest/get_company?id=2546008"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Factual-group-customer-service-representative-mf-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Factual-group-customer-service-representative-mf-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Factual-group-customer-service-representative-mf-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/actual-group-customer-service-representative-mf-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Factual-group-customer-service-representative-mf-5"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3293858}},{"tool":"search_jobs","arguments":{"company":"actualgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3293858},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}